“Exceptionally kind and helpful staff. I’ll never forget how kind Brandon was when we brought in our 3-week-old son for a passport photo (who was not having it). Very good selection of small gifts and Tacoma merch as well”
“At first I was a little skeptical but when working with one of the employees Jen, that quickly changed she showed amazing customer service and really sold me on my storage unit and made renting one a friendly quick and easy process!!”
8:30AM - 6:30PM
2602 South 38th St a, Tacoma
Mailbox Centers
“Kris, Tacoma, WA.location, represented The UPS Store by providing excellent customer service, in an expedited time frame. I’ll most definitely continue my services at this location. Thank you.”
“I love this place - it’s so much better than going to USPS. Prices are good & all of the workers are super friendly. 10/10 would recommend; support this small business!!”
“Really clean location. I usually only visit to do my Amazon returns.
But this is my favorite location for that!
Even though I don't particularly love driving down Meridian on ANY day because of traffic, it's worth it to make a trip here for your needs.
The staff is friendly, helpful and courteous. I definitely recommend you check them out!”
“I just wanted to let you know that your employee Kelly provided excellent service to me and other's at my last visit to your UPS Store #5384. Her knowledge of shipping and pricing us shipping boxes 📦 is unmatched from anyone, I have ever experienced. Kelly is a great hire. Please 🙏 let her know Farmer J appreciate her hard work 🙏 💪 💯”
“staff is always extremely efficient, helpful, and kind! service is streamlined so you can be in and out quickly without feeling rushed. never had a bad experience in the years ive been using ups and this store specifically, thank you to everyone who works here!”
“I would give 10 stars if I could! These people are my heroes! Thanks especially to lilli(?) Who helped me retrieve an object that I didn't mean to send. Love them!”
“This was one of the most professional UPS stores that I have been too. This is after visiting two other stores in the area.
One of the stores failed to open on time and the other one had a rude customer service rep.
Diego went out of his way to help me out, and it was much appreciated.”
9:30AM - 1:30PM 2:30 - 4:30PM
9040 Reid Street, Joint Base Lewis-McChord
Mailbox Centers
“The Asian lady in this store is cheerful and has great customer service. All the employees do. When my package needs tape, they don't try to get me to buy tape or charge me. They'll tape up where I need it and are always gracious about it. All good employees. It's not that the Pearl Street UPS has bad employees, I don't mean that. But if you need a little extra tape, go to Proctor and get the extra customer service. Pearl won't help you with tape problems.”
“I had such a great experience with this UPS Store! I called at exactly 4:30 PM to see if the last pickup had already happened, and Wyatt, the owner, let me know they were picking up right then. The pickup driver (unfortunately, I didn’t get his name) was incredibly kind and willing to wait a few extra minutes for me so I could make the cutoff.
That kind of customer service really stands out! Wyatt and his team consistently go above and beyond and truly put their customers first. It’s clear they care about providing great service, and it absolutely shows. Highly recommend this UPS Store and the amazing team there!”
“The manager there is hands down one of the sweetest, most patient people! Even in the face of some real tomfoolery, she was cool, calm and collected. Beyond that, service was fast and easy!”
8:30AM - 6:30PM
3800A Bridgeport Way West, University Place
Mailbox Centers
“I’ve been there a few times recently and every time the younger gentleman has been working the front desk. He has been so helpful and even saved me a few dollars with an alternative shipping suggestion today. I’m thankful and really appreciate the customer service!”
“I have always been treated courteously even if I did have to wait in line for a while. Its not the fault of the employees if people have unreasonabe requests or just problems that take a while to resolve.. Not everyones issues are simple. People should just have more patience. They should try to put themselves in the same place in their own job and ask themselves if theyve ever had a prob with a customer and had someone waiting and couldnt do anything about it but have them wait?”
“I love this specific UPS branch. Ms. AMBER hats off to you for being consistent and efficient customer service. You deserve to be recognized. MS AMBER is always wearing her smiles. I visited this branch couple of times in a month and her friendly and accommodating approach is always present. Thank you Ms Amber.”