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“Had my wallet stole. A first. What a nightmare. I shut all the cards off. But Harborstone made it so much less stress.They took right over.. it was amazing. I don't think I could ever thank them enough. I have never received sure awesome service... Thank you So. Hill Harborstone & your call center, but your fraud Dept is fabulous. Thank you everyone have a great week.”
“Brandi S. (Branch Manager) is amazing. I came in with some hard questions and she helped me every step of the way. I have banked with sound for over 20 years. This branch by far has always been the best for customer service and care. The rest of the team was great as well! Brandi I so appreciate your help yesterday in understanding my situation and offer great solutions!”
9AM - 5:30PM
17526 Meridian E, Puyallup
Credit Unions
“Recently new member to the bank and was transferring a car loan to them I went in and dealt with Mina she made the process simple, fast and continued to follow-up even when I left the bank! Stellar service and great follow through which is very hard to find these days highly recommend WSECU for your next bank to trust!”
8:30AM - 5:30PM
16510 Meridian E, Puyallup
Credit Unions
“Had the best service in our lifetime. Branch Manager, Vanessa assisted our family to open our 11yr old twins - Student Bank Accounts.She, was so wonderful and amazing by treating them as adults and educating them and they signed there 1st ever documents.We will cherish our experience with her and look forward as new members”
9AM - 5:30PM
10208 187th St E Ste 100, Puyallup
Credit Unions
“Janet is the most knowledgeable and professional I have come across. While dealing with the death of my husband, she walked me through the process with compassion and professionalism. Something I didn’t received from my other banks. Sound Credit Union is by far the best with people like Janet.”
8:30AM - 5:30PM
601 39th Ave SW, Puyallup
Credit Unions
“Staci Lee is fabulous! Always helpful, knowledgeable, and prompt to respond - she's emailed me back many times outside of normal banking hours, even when she's been on vacation!”
“My first car was totalled & it upset me when the at-fault driver's insurance didn't take over nor was my insurance with Progressive very helpful. I was left with part of my loan to pay off. The people at this location helped me through the process with compassion, understanding, patience, & consideration for the dues, while also helping me to purchase a new vehicle.”
“Had an issue with my account D'chelle and Keona were right there too take care of it really took there time too see the situation and handle it with care and professionalism glad I have this branch of GCU?”
“My loan officer Jose and processor Odalis were kind and patient through my refinance. The most important thing for me is that all agents at Gesa credit union would take the time to respond and answer my questions in a timely manner, kept me posted through the process and reassured me when I had doubt and anxiety. They told me what I needed to get started, after I provided all that was needed, I received notice of loan approval. We began 8/27/25 and closed and wrapped up with cash in hand on 9/18/25. Wow, less than a month. I couldn't ask for better service. I recommend Gesa credit union, they provided me with excellent service. Thank you Jose, Odalis and your team at Gesa.”
“Jodi was so patient and helpful. Navy Federal continues to have great customer service. She helped answer all my questions and helped guide me through my transactional needs.”
“Good experience but my Gosh, the guy working the front desk in the front on Aug 28th around 1pm. He was helping a younger lady with the name Megan. He called her up just fine. She then gets called by a different banker. He said “I’m helping her, just drop her back in the queue.” Then another banker calls Megan. He glares at the banker. The banker goes “did you grab her?” He says with the rudest tone “yes”. How are they supposed to know? Meanwhile my grandmother is standing up because she doesn’t have her card and didn’t know she could still use the kiosk. He says “ma’am you need to check in at the kiosk and wait your turn” so rude? But anyways. Next banker calls a different persons name. Nobody comes up. The rude guy yells “just grab whoever is first! Jesus Christ!” Across the whole building. I watched him be rude to 3 people in the span of 5 minutes and stopped paying attention after my grandmother got called. It was ridiculous. Quit if you don’t like your job or can’t be nice to people, especially the poor coworkers. It’s embarrassing to them you speak that way to them but more embarrassing you behave that way as an adult. Idk who he was but I believe his last name started with an R from afar. Has to be a hostile work environment with this guy.”
“I want to give a shout out to Tyler lastnight. He was very helpful, patient and informative on every question we had. I would definitely recommend Tyler when coming to this location. You will not be disappointed, I guarantee it!”
“I pay my car note from online bill pay from my bank, which is Chase, and it doesn't cost me a penny to electronically send funds from my account to Kitsap Credit Union. Yesterday, on the 17 of April 2025, due to refinancing my vehicle, my account number with KCU changed by 1 number. They never told me, and I discovered my payment would be late because it got rejected. So, I decided I would make this month's payment on my credit card. The credit union rep was not nice. He told me it would cost me an extra $15 if I made my payment over the phone versus going inside. That made no sense to me. Instead of the rep explaining to me why I would be charged an extra $15 for making the payment over the phone, he started to get very agitated because I didn't understand. How can I understand when I don't know why? If I have to pay an extra $15 for making a payment over the phone instead of going into one of their facilities to pay on my car note, I want to know why. His demeanor was so unprofessional. Maybe he was having a bad day, or he is like that with all who he encounters.”
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“Jessica Roof is a super person. She is friendly, polite, always has a smile on her face, and bends over backwards to get whatever you need done. She has a work ethic that is unmatched in todays work force. If we had more people like her on the front lines the world would be a better place.”