Internet Service Providers in Spokane Valley, WA
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7 locations found near Spokane Valley
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15106 E Indiana Ave Suite A, Spokane Valley WA 99216
“Absolute amazing customer service from Chris! I was on the phone with customer support and chat for hours. I gave up and went into the store and Chris took care of me and fixed my problem in a short amount of time. Thank you!!”
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2721 North Van Marter Road Ste 2, Spokane Valley WA 99206
“**Original review* We've been customers for years. And while service has always been on and off but mostly decent for the first few years, over this past year it has been total garbage. It finally got to the point where download speeds are so inconsistent it will mostly be 0.5 to 2mbps and rarely be past 5mbps. But upload is non-existent, latency and jitter are sky high and most of the time we can't even load a simple google search. I'm using my phone's data to this review because their internet doesn't even work right now. We keep calling them and have given them *4* different speed tests to 4 different representatives within two weeks. And each time they said they would call us back and days go by with no reply. So we are forced to call them again and repeat the process. I know they always think customers are dumb and that someone is just using up the bandwidth in the home, but we have completely bypassed our router and have it hard wired into our main PC. And still speeds are exactly the same, or it won't connect at all. Even after restarting the POE modem it will sometimes take over an hour just to say the internet is even connected. But then proceed to not be able to load their speed test. *Updated Review* Ptera was finally able to make it out to our place today and even during crappy snowy weather. And after some troubleshooting with the radio they found out that it wasn't transmitting properly. So the very nice tech worker quickly swapped it out and had the internet back up and working within minutes without even needing to come into our house. I wish it could've been this simple from the start where they just scheduled someone to come and check out our equipment, because it took from our first call around Nov. 15th until now Dec. 11th for tech to come out to look at it. I hope they have a better understanding about us now and that when we know something isn't working right they can get to the bottom of it quicker next time. Because when their service works, it works pretty good. Especially in our area out in the boonies 20 miles north of Spokane, WA. Either way, they at least followed through and I am thankful they were able to help give us the service we pay for. So thank you Ptera. *Another Update* So it has been a week, exactly 7 days since they fixed our internet. However 3 days ago the internet was completely out for the majority of the day. Fantastic. We thought we'd wait it out since they at least acknowledged an outage this time. Well once they got it back up and running our connection became terrible AGAIN! Latency and jitter through the roof, download speeds 2-5mbps and upload speeds 0.5-2mbps. We can't even stream a simple Youtube video without it constantly buffering. And it's been like this for these past 3 days. The connection and speeds were rock solid for the first few days after they replaced the radio. What the heck happened?? I'm beyond frustrated. **Another Update 2026** A few months back we were notified that Ziply Fiber had bought Ptera. They lowered our bill AND gave us 6 times the bandwidth. We went from 15mbps down/8mbps up for $65 to 100mbps down/25mbps up for $55. I've never heard of and never thought a company would be so generous to give us more for less. The connectivity is better in every way. The connection sometimes goes out, but usually is back up within minutes. I really hope it stays this way for a while. I'm very pleasantly surprised at how good our speeds are now being out in the middle of nowhere. Thanks guys”
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13910 East Indiana Avenue Ste A, Spokane Valley WA 99216
“I love the service I get from them whenever I go in. The team is never annoyed even if I just want to go in and ask questions for an hour. They're eager to help me, and they're so reasonably priced.”
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15106 E Indiana Ave Ste A, Spokane Valley WA 99216
“Addy was extremely helpful today setting us up with for new plans and four new phones. She handled everyone very quickly and was extremely knowledgeable. Very happy she helped us today. We came back from AT&T…they aren’t great and we are happy to be back at Verizon as Addy has way better customer service and care than anyone we met over at AT&T.”
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17813 E Appleway Ave, Spokane Valley WA 99016
“I use their service when I am at Priest Lake. I love the fact that I get to use Internet out here! We have never been able to do that. Our neighbors love it too!”
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17813 East Appleway Avenue, Spokane Valley WA 99016
“I have worked professionally with multiple ISP's over my 30 year IT career. WoW, Wired or Wireless, Air-pipe is all the same company and serves me well. I recommend them to everyone because of their service and support. Professionals in every sense of the word. You will matter to them.”
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13826 East Indiana Avenue Ste 200, Spokane Valley WA 99216
“Had a great experience at the Spokane Valley location over the weekend. Joe was helpful from the moment I walked in. I came in to exchange my modem because of some connection issues, and he took care of everything and also took the time to look over my account to make sure everything was set up appropriately. I really appreciated him taking the extra time to help and making the whole process easy. Great customer service from Joe and a great experience at the Valley location overall.”
