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“Not a big fan of getting a new phone. But Chris had great customer service and made the transition so easy. He was patient with me and my many questions. I really appreciated the great customer service.”
“I want to start this review by saying, I am not one who gives good reviews... the way I see it, if the service was good, no need to review it. But the last two visits to this store made me rethink that policy. Taryn was absolutely fantastic. Taryn was able to answer all of my questions and point me in the direction of the galaxy s24 ultra. I love this phone so much it has everything I wanted and more. Taryn also helped me pick out an amazing phone case, liquid screens for the front and back, as well as camera lens covers. All of this was done quickly and efficiently. People like Taryn definitely deserve more than they are being paid(whatever number that may be) and should be utilized in training of more staff. 11/10
If you come to this location, for sure ask for Taryn!”
“Even though the mall is not my destination but I come her for this store specifically.
Thank u looking out for me and keep me within budget and advising me on what phone to buy really happy with the choice u recommend for me and saved me hundreds of dollars”
“Got a great deal on a used phone with a warranty. They even checked in a while after the sale to make sure the device was up to my standards and I was happy with it.”
“I had my phone all mixed up. Went to ubreakifix in Puyallup and a very nice young man Connor had my phone fixed in just a few minutes. I recommend this place to anyone. Thank You Connor!!”
“Merlin, the store representative solved a problem for me with his wonderful knowledge and great patience. He is super smart and kind. We need more people like him in Verizon stores. ???”
“It was very amazing service. I am here at a metro office. There are amazing guys. They gave me a good deal. Good service and with good hospitality. I'm so glad with the thank you guys. God bless you, bye.”
“After having a really bad experience with TMobile after having been a customer for more than 20 years, we decided to go to the Bonney Lake Verizon which is in the same parking lot. We were greeted and helped through the whole process with the best customer service and professionalism. Screen protectors and camera lens protectors installed, data all transferred, everything was explained regarding the plan and the way the screen protector warranty worked. I recommend this store. upon driving home, i noticed our phones held connection all the way through the 3 mile dead zone. that's a bonus. i can't believe that i've lived with this dead zone for this long and thought that it was acceptable.”
“Great customer service! I came in to upgrade my phone & left the store with more than just a new phone. Jack was able to add on a watch & a tablet for a great deal with no hidden fees. He made sure he was clear with the disclosure. I did have to wait a little while to get assistance, but Jack reassured me he’d get to me as soon as he was done helping the customer he was currently with.”
“Joann was incredibly awesome in getting a major system error corrected of over $1000. Also, stayed on the phone with me for 3.5 hours while two fraudulent phone numbers were removed and the Verizon Cust. Care and Fraud Depts. tossed us back and forth.”
“Just left the store. Went in because AT&T service has be awful in Kitsap County the last few months. Ken gave me great customer support even though it was a technical support problem that is out of his hands. Give that man a raise. He was everything you want from a customer service person in a industry like AT&T”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“Mayra helped me so much, we actually went to a different location and the girl had no idea what she was doing we called this location and Mayra was able to help us over the phone with everything.She's amazing.”
“Nowadays people are so fast to leave a negative comment but id like to give kudos to my experience calling this location. Demetrius was the associate I spoke to and he was very helpful. It’s actually rare nowadays to receive kind, courteous, and attentive assistance but he gave it. Kudos to him and the store owner should know he has a good employee.”
“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
“Brian Bonilla was a great employee. He was very knowledgeable, patient and helped me fix my IPad. I would hire him of I had a company.
I will always be a customer at that store in Bonney Lake, Washington..”
“Customer service was great at Metro PCS location 10091 US Hwy 19 Port Richey FL.
Silvia is amazing! She was very attentive to our concerns, helpful she answered all of our questions & gave us friendly service. She's knowledgeable & fixed our phone issue where others could not. Highly recommend Silvia!”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
“Gracie was a great help with my damaged phone and was able to retrieve my data. I really appreciate the time she spent with me she provided excellent customer service.”
“Employees were friendly and time efficient!! I was already in a mood after my experience with customer service over the phone but Jonathan and Stan immediately changed that! Definitely a 10 out of 10. I was glad I walked in that day! Thank you guys once again!”
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“Shanna B was patient, kind and extremely helpful with my issue. Shanna has exceptional knowledge of equipment and process.
I would highly recommend and would happily return for her expertise as well as recommend her in her phenomenal customer service.
Thank you, Shanna for going above and beyond !”