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“Staff are so helpful here! Recently upgraded phones and added watches. They were great at explaining details of plans and making sure I received all of the discounts and specials!”
“The staff here were super helpful and patient with my mother in law as she tried to pair her new phone with her hearing aids. Brenden was the best, working with her multiple times and always trying to find a solution to her issues. I recommend t-mobile and this store.”
“Just left from there about 5 minutes ago and the young lady who helped me I believe her name is Tiana great job she's really patient and that's a beautiful thing to have in customer service”
“I had a really frustrating experience with the T mobile customer support line a few days ago, but once that fiasco was over I decided to go in store to get a new S26. Porter helped my husband and I. He went above and beyond to work with us, the app and the account information on his end. T mobile is running several promotions for the new phone, but I qualified for none of them when I walked into the store. Porter worked with us to change plans around, calling 611 himself (saving us from the 7th circle of hell that that experience is) multiple times and doing some work around to not only get me my new phone, but get it with a promotional rate. Thank you so much Porter! You were absolutley fantastic and so helpful. We really appreciate all of your effort!”
“I initially tried resolving my issue by calling Verizon’s business hotline, but after being disconnected multiple times and getting nowhere, I decided to visit this store in person. That’s when I met Jen, who turned everything around. She was incredibly helpful, patient, and worked with me over several days to get everything sorted out. Her dedication and customer service were outstanding. If you're having trouble getting support elsewhere, I highly recommend coming to this location—especially if you get the chance to work with Jen!”
“I had a great experience today with Jack (has also been rated under the name of Zack). I bought a new phone and it needed a sim card. I already had a T-Mobile account. Jack advised me I could use my old phone sim card and he quickly changed the sim card. Jack then set up my new phone up and transferred all my data. While this may not seem like a big deal to most, it saved me time, and I learned some things from Jack too.”
“Jake helped me get a better phone. I think it's Jake. Now I wonder if it was Jack.
But he also found that I have been paying for a landline. And helped me cancel it because who has a landline anymore”
“This is my go to shop when I need in store assistance with T-Mobile. Rarely do I come here but when I do the staff is always friendly, professional and helpful. I also come to this location because it's an actual T-Mobile branded store, not a reseller. If you need assistance with your phone service I'd come here.”
“My customer service experience today at my local xfinity store was exceptional! Day after Christmas, they were busy and I didn't have an appointment. Greeted at the door by a friendly rep who asked if I had an appointment then took my name when I advised I didn't. Less than 10 minutes I had a female representative that was awesome. Friendly, professional and knowledgeable. Replaced my cable box that failed after a power outage. Thanks to her, she made my day!”
“I went to the Xfinity store yesterday to ask about adding a phone to my plan and worked with Joelle, who was quick to greet me and ready to help. In addition to answering my phone questions, she managed to lower my cable bill, suggested I take home a new modem to improve my Wi-Fi, and even set me up with a new phone plan that completely eliminated my separate cell phone bill—all by bundling my services with Xfinity.
I can’t say enough about how patient and understanding she was. It was such a delight to work with her, and I truly appreciate the time she took to make sure everything was right for me. It was so much easier being able to talk to a real person and get everything handled in one visit. I left feeling happy and relieved, which has never happened after a phone call with customer service!
Thank you, Joelle—you were awesome! I’ll definitely be visiting the store from now on.”
“They were able to help me get into a last years model phone, 16 plus, but a little disappointed, was talked into adding a new line to get a free phone, so I now for 3 years, have to pay for an extra line I don’t need. Not sure what happened, as 2 of my lines were eligible for upgrades.”
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“Riley & Sakari provided exceptional service. They helped me get the best possible price, were enjoyable to work with, and were very knowledgeable. They answered all of my questions (there were many) & made the entire process as quick & painless as possible. Highly recommend coming to this store. The entire team was a treat to work with.”