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“I have had an incredible experience starting service with Silver Star for our home internet. Luke came out to do the install and has gone above and beyond in making sure the connection works for my at-home set up. Couldn’t be happier with the service provided!”
“JUST WAITING TO SAY THANK YOU MORGAN FOR YOUR HELP
I had problem with my app on my phone
& MORGAN help me so PROFESSIONAL ,THANK YOU AGAIN ? ???? !!!!! !”
“I needed a new phone and got it set up perfectly and efficiently! The service was incredible, I think his name was Micheal. But, I will definitely return if I need help or a new device! 😁”
“The store was very professional and helpful. Noah ,who was my store associate, took his time with me and was very informative. I had so many indecisions about what I should get and he made me feel comfortable and never pressured me. My phone upgrade was very easy and smooth.”
“Going into a store you expect to be hit with high sale pitches. Not this time. We were greeted by Matt and then helped by him too. He was friendly, helpful and very knowledgeable about the products and fixes we needed. Thank you for your time.”
“Thank you Jaylen!!!! You were so helpful and nice to talk to while we set everything up. We had a lot of questions and he answered all of them. We left feeling super taken care of and happy with the service and prices. Such amazing customer service! Thank you.”
“This is another neighborhood store near me. About two months earlier I looked to switch my internet service provider to a more secure and reliable technology, after learning about a year before that, the 5G or cellular network that I switched way back from Comcast’s cable internet provider due to price increases for a cellular internet service provider that cost less than 30% of what I had been paying for through Comcast’s cable service back then during COVID 19. There were some anomalies that I noticed throughout my network. I was suspicious of bad actors trying to evade my network.
By the way I’m not afraid of the government. No matter what internet connection technology people use. You can’t stop the government and law enforcement. That’s the truth.
Now to the point. I did this research through Gemini Yeb the AI that people scared. Yes you have the right reason to be scared.
Security, speed and the bottle neck that cellular internet connection is the greatest reason for me to switch back to the old cable network for internet service. What difference I found is first I went online and tried to sign up, it took me almost all day chatting with kind of not smart ai, wasting time then chatting with real humans who could make some important decisions. Then I passed due to my wife illness progressing. Finally I got a chance to stop by the comcast store near by late almost close.
There’s boom this guy said I will be with you shortly, I think his name was Steven or whatever. I think oh yeah I believe you. And then he just right next to me. Speaking calmly politely and I told what I needed. He started to type and run in the back room came back with a box and by the time I played with my phone. He done and even gave me a new account because the old account tied to some remaining balance from the past that was not even my fault. I told him straight out I can work with you if you take some responsibility and reduce the amount not much just over $100 bucks. He kindly said I will send a note to billing related to unpaid account about what I said. Quick and easy done before the store even close. Now compare the online to the local store you can see night and day, but maybe I’m lucky. Because some sales person in my local Verizon would made me wait almost two hours for activation a travel router. That person didn’t value their customers time.”
“Zack helped me set up my new warranty replacement phone. He was awesome! Both knowledgeable and very friendly! Verizon should hire and keep people like Zack! He is an above and beyond kind of guy! The best!!”
“My representative was so kind and respectful. The process went smoothly, I appreciate that. No one wants to stand in line in their busy life, this store was quick and precise”
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“Highly recommend this store and specifically LOGAN! He helped us add a few lines to our family plan and was completely transparent about every charge and fee and what he would do or not do whether it was at his benefit or not. Typically I leave phone stores feeling ripped off or unhappy and I left knowing what my new bill would be and have loved my new phone and watch. He also got us started with new Verizon internet that had perks that dropped some of our other bills enough to cover the new phone, watch and lines we added. I will add that he reached out about a week later to check that everything was working properly for us too. GREAT customer service!”