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“If I was rating the phone company and their service it would be a lot lower. I'm not sure what's going on with there service these days. To spotty were we live now, can't get my account right. Because of that I have to drive 40 mins each time to get verified to do anything. Anyways, just worked with Mr Eferan R. Great guy, very helpful, polite and informative to get everything accomplished this trip to town. Talked with customer service on the phone for me and was able to get my transfer pin without a headache for once. Thank you sir!”
“My phone fell off the top of my car and was run over many times. I went to US Cellular the next morning. Megan was awesome. She hooked me up with a sweet phone. But while she was activating it, she talked with me and asked how my weekend was. It was so fun chatting with her. Megan made me feel like family while I was waiting for a new phone. It was honestly the highlight of my day. What a great experience :)”
“Excellent shop with knowledgeable, passionate, and professional staff. I was extremely pleased with the service, communication, and experience from every member of the staff. I would easily return to J&J electronics for any electronics issues I have without hesitation. Thank you very much!”
“My sister has dementia. We were able to find a phone online specifically for her that can limit her calls. Nik helped me set up the phone. Switched from her landline to this cell phone. He was great! Very knowledgeable! Very patient answering my questions. This location is great!”
“I was in the office two months ago and I had a great experience. I showed up 5 minutes prior to closing. The representative I believe his name was Eric was amazing! He stayed over to reprogram my new phone. Excellent costumer service and a great employee. I hope I got his name right.”
“Steven and Maurice are amazing!! Came here to get my screen protector replaced that I was shunned away for at the Neenah location and Steven changed it for me no issues! I am in the p360 plan and it took them 5 seconds to pull up my information, confirm, and get my broken screen protector off and replaced with a new one! Thank you guys!!!”
“After saying I would never need a phone one because I don't need people to know where I am every day /timed and I have minimal friends. I've been with US Cellular since I was ????... maybe 20 (couple decades ago) I still would rather have landlines and then voice recorder. Keep it simple. Especially when you don't have much technological understanding, general understanding, anxiety (so I have to REALLY hope I get a patient employee) ??????????I get the joy of changing phones and my nasty anxiety is already kicking in already. I hope to solve this 3G issue asap.??Megan Jackson”
“I keep on trying and finally they answered my questions about my other carriers phone. This time very friendly and helpful service. They weren't too busy at the time.”
“5-Star Review for Ernest Moore – Outstanding Service Even in a Busy Store!
I’ve had some disappointing experiences with T-Mobile in the past, but today was completely different thanks to Ernest Moore. The store was incredibly busy, yet he still managed to provide exceptional service. He checked in with customers, communicated clearly, and made sure no one felt ignored.
Despite the rush, he took the time to help me and even applied my screen protector flawlessly, no bubbles, no dust, just perfect! His attention to detail and professionalism truly stood out.
If every visit to T-Mobile was like this, I’d never have a complaint. Thank you, Ernest, for restoring my faith in great customer service! Highly recommend asking for him if you want things done right.”
“Was fully expecting returning old equipment to be a hassle and major effort. Took less than 3 minutes, and the customer service was fantastic. Well maintained store. Great staff.”
“My wife and I recently had the pleasure to work with Brandon Hart at the Appleton, Mall drive location. We came to Brandon to ask about bundles. He honestly and professionally described the packages to us with our budget in mind. Brandon was able to save us money from our current plan, and was very helpful describing the new features on our new phones. Please, do not hesitate to meet with this gentleman about Spectrum services. Thanks Brandon!”
2 - 6PM 9AM - 1PM
1490 Oneida St Ste 300, Menasha
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“I will start out saying I had nothing but trouble and being on hold for weeks just to be hung up by customer service. I have been trying to switch my phone lines and internet over and had nothing but problems. I finally went to the Menasha store (almost in tears), since I couldn't get any assistance online or over the phone, and I had Jennifer help me. Jennifer was the most helpful person I had the pleasure to work with in any company in years. She helped transfer my phone over, and figure out my other issues. I would highly recommend going by her before wasting your time calling. I can't say enough good things.”
“John at Verizon was SO helpful! It was a stressful week being a Cellcom customer because of the outage and I needed a new working phone FAST. John helped guide me through all the options & made the process easy and painless. We are using a port-in-later method so I can get my original phone number when Cellcom is back up and running. He was super knowledgeable on all the bundles and add ons and although I didn’t get any I feel like it’s the first time I understand what I could get at a later point. John also reached out a few days later to make sure I was liking my new phone and didn’t have any issues. 10/10 customer service!”
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“I experienced exceptional service at this Verizon location. I had multiple questions regarding trading in old phones and ultimately getting new phones. In addition, the staff provided me with pertinent information to make the process smooth, handled all tasks necessary and gave me numerous other helpful tips. A shout out to Ben for being attentive to what was needed and answering all my questions. I recommend this Verizon location. Thank you!”