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“If I was rating the phone company and their service it would be a lot lower. I'm not sure what's going on with there service these days. To spotty were we live now, can't get my account right. Because of that I have to drive 40 mins each time to get verified to do anything. Anyways, just worked with Mr Eferan R. Great guy, very helpful, polite and informative to get everything accomplished this trip to town. Talked with customer service on the phone for me and was able to get my transfer pin without a headache for once. Thank you sir!”
“I came into the Co KK store to see if my Group Messages could be fixed. I've had my phone since 2018, I'm a loyal customer since 1980s. I had been waiting to upgrade my phone but couldn't afford one until now. The phone I bought was half off, perfect timing with my birthday in 4 days. They (Cooper and Doug) did not pressure me, at all, helped me purchase everything I needed for my phone and set me up transferring everything from my old phone to the new and did not lose any of my data. I will continue to be a loyal customer and patronize this store again. Best customer service and experience!”
“My sister has dementia. We were able to find a phone online specifically for her that can limit her calls. Nik helped me set up the phone. Switched from her landline to this cell phone. He was great! Very knowledgeable! Very patient answering my questions. This location is great!”
“This is the best Verizon store, I’d recommend going out of your way to come to this location. I’ve had to come in 4 or 5 times to add phones, change plans, or make adjustments for our business account and I’ve been blown away by the level of service and kindness every time.
The manager, Andrew, is an absolute rockstar. He takes time to really make sure we are getting the most out of our service (from a feature and cost perspective) and goes above and beyond to find ways to make us feel like we matter as a customer. I’ve watched how he trains his team and you can tell he truly cares about his store and team.
Feeling extremely grateful for a partner that I know has our best interests in mind and can help us when we need it.”
“They do go through a lot of details when you're switching your phone which is great. I just wish there was a way they could speed things up a bit. They're very friendly. I just don't like to wait very long.”
“Excellent shop with knowledgeable, passionate, and professional staff. I was extremely pleased with the service, communication, and experience from every member of the staff. I would easily return to J&J electronics for any electronics issues I have without hesitation. Thank you very much!”
“Make sure to go to the T mobile at the mall, cause Steven has been so helpful. We’ve had lots of issues and he went above and beyond making calls to solve our problems.”
“After saying I would never need a phone one because I don't need people to know where I am every day /timed and I have minimal friends. I've been with US Cellular since I was ????... maybe 20 (couple decades ago) I still would rather have landlines and then voice recorder. Keep it simple. Especially when you don't have much technological understanding, general understanding, anxiety (so I have to REALLY hope I get a patient employee) ??????????I get the joy of changing phones and my nasty anxiety is already kicking in already. I hope to solve this 3G issue asap.??Megan Jackson”
“I had a fantastic experience working with Jordan at T-Mobile! From the moment I walked in, he was professional, friendly, and incredibly knowledgeable. He took the time to answer all of my questions thoroughly and helped me find the best plan and device for my needs without any pressure.
Jordan clearly knows his stuff—he explained everything in a way that was easy to understand, and he made the whole process smooth and stress-free. His attention to detail and commitment to providing excellent customer service truly stood out.
If you’re looking for someone who genuinely cares about helping you and knows the ins and outs of T-Mobile’s offerings, Jordan is the person to see. Highly recommend!”
“Big thanks to Jacob and Terrell today! I phoned customer service/support and was given the worst run around by Harry. Only good thing Harry told me to do was visit an actual store.
I was able to take care of my issue and get it resolved 100%! Thank you. Your service is what will bring me back when I’m ready.”
“Was fully expecting returning old equipment to be a hassle and major effort. Took less than 3 minutes, and the customer service was fantastic. Well maintained store. Great staff.”
9AM - 1PM 2 - 6PM
1490 Oneida St Ste 300, Menasha
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“I will start out saying I had nothing but trouble and being on hold for weeks just to be hung up by customer service. I have been trying to switch my phone lines and internet over and had nothing but problems. I finally went to the Menasha store (almost in tears), since I couldn't get any assistance online or over the phone, and I had Jennifer help me. Jennifer was the most helpful person I had the pleasure to work with in any company in years. She helped transfer my phone over, and figure out my other issues. I would highly recommend going by her before wasting your time calling. I can't say enough good things.”
“I want to thank Tyler, Ryan, and Alex for a remarkable experience. I recently changed from US Cellular to Verizon and all three helped make it a seamless transition. I appreciated the knowledge, kindness, and support they provided. I am excited to be a new customer to Verizon!”
“Very nice staff, best to log in before you get here because the wait may be long, if you don't make sure to check in to get in line at the kiosk. Enter your phone number and name, answer a few questions and lol at the tvs to see where you are in line. Good luck”
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“Robert. was Awesome. Actually I came back to sign up with him, as he was to busy at the time I came in. So I watched him for a while and left. He was awesome. To all the patrons. So I came back And found an AWESOME person to help me.”