Gerber Collision & Glass in Madison is a repair center offering quality collision and auto body repair services for all makes and models, backed by a National Lifetime Guarantee. They provide free written estimates. Customer experiences vary but often highlight professional and kind staff who communicate well, provide regular updates via text and email, and work to accommodate schedules, sometimes arranging appointments outside normal business hours. Many reviews report great and satisfying experiences where vehicles are repaired correctly and completed on schedule as promised. The staff is described as honest, professional, and going above and beyond, with some noting courteous additional services like polishing headlights. However, some experiences involve significant delays due to back-ordered parts, which can extend repair times by weeks or months. In such cases, communication about timelines can be inconsistent, initially causing customer frustration. The company has addressed these situations by eventually providing loaner vehicles at their expense. While a few customers felt service was rude during disputes, others found management responsive in resolving issues. Despite initial concerns from online reviews, many customers are pleasantly surprised, end up very satisfied with the quality of work, and state they would return and recommend Gerber for collision repair needs.
The whole transaction and repair went smoothly. Great service and communication.
June 2025
The staff were helpful and kind throughout the entire process. They fixed my car issue quickly and did a perfect job. It was such a relief to have everything taken care of so efficiently!
May 2025
Great place. They did a preliminary estimate online from pictures. Their cost was less than another estimate I got. They recommended a rental car company that insurance covered. They kept in touch via email.
