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“Haley Johnson went above and beyond and knows her job inside and out . She deserves a raise and a promotion . I went in because my I was having issues allowing permissions to allow the DMV to take a picture for a drivers license renewal and she not only knew exactly why it was not working she fixed it then literally helped me get through the DMV website and helped me get done . She saved me a day , was extremely polite and made suggestions bout my settings and other issues. Previous help form other people when I got m phone there was also excellent . I have been to many US cellular stores in the past and this is the best by far .”
10AM - 6PM
3771 E Washington Ave, Madison
Mobile Phones
“Phone screen was severly cracked and had water inside, was able to fix it like new and in a timely manner. So worth going to for any phone fixing needs! Thank you!”
“Marcus was incredibly helpful. He was patient and respectful with my elderly stepfather who can be very difficult to work with. Thank you for the new phones and fantastic service, Marcus!”
“Was considering termination of mobile services after a year of issues with AT&T. Met with store rep Sean. He listened, responded professionally and reassured me so that I decided to retain my service. Thank You Sean. You are an asset to the store and the company. Rare to find these days.”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“This is perfect and well worth it! None of those nonsense cup holder, suction cup, vent clip or light mounts contraptions! This installs easily and perfectly and looks great! Once set just slide phone in and out as you enter and leave car! Love it!”
“Fantastic experience! ALEX was Great! He was very proficient, knowledgeable and courteous. He really knew the products, took his time with us, and never pressured us. Very personable. We are definitely returning. 5 stars all day!!!”
“stoughton, wi at&t has great employees who are not afraid to greet and talk with customers, beyond that they conversate great with customers and provide all the correct information to fully inform customers so that they can understand and use the technnology properly, finally, the employees at stougton's store use great attitudes and always provide help with phone setup and questions we had, nice job overall, kuddos.”
“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
“Tyler was incredibly friendly and helpful after I had to replace my damaged phone after a vacation. New phone was completely set up and ready to go in less than an hour”
10AM - 7PM
1532 W Broadway Suite #107, Madison
Mobile Phones
“Amazing service from the gentleman, James LeBontare and Jean, Excellent at helping me set my new devices . If you want great service please ask for one of these men.”
“John was Amazing, and his Customer Service was phenomenal!!! He answered all of my questions and made sure that I understand everything about my new phone. I definitely would recommend that you stop in and ask for John when you do.”
“The store manager, Preston, is awesome! My family just switched from Verizon to T-Mobile. Unfortunately, one of the new phones started having issues holding a charge shortly after I got it and on the day I was supposed to fly out for a trip out of the country. Preston got on the phone calling all of the local T-Mobile stores and was able to locate a same-day replacement on our route to O'hare. He saved the day!”
10AM - 7PM
6500 Monona Dr, Monona
Mobile Phones
“Manager Jamie and sales rep Colin are great- they were extremely helpful and patient. They took the time to explain all of the answers to my questions. I would recommend this location and these two to anyone. They were great I came out of the store very happy, relived and less stressed!”
10AM - 7PM
2835 E Washington Ave, Madison
Mobile Phones
“I was with Tracfone for over a decade but something went wrong recently. My phone suddenly stopped working, and I spent hours online with their tech support department, and they gave me the run around, cut me off, and locked up my phone even though my bill was paid. I gave up after five hours and the next day went to Cricket to get a new phone, the whole ordeal with the Clerk trying to get the transfer pin from Trac to get my new service activated with Cricket took 4 hours, and Trac jerked the clerk around. The clerk was there for me the whole time, and got my new service hooked up, activated, a new phone and plan, and no data was lost. Plus, this phone is much faster and has much more features and data space. I appreciate the good service and wish they have a brick and mortar store at a downtown State St. location as well.”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!”
“This is a very well located store, easy to park. I'm a truck driver and there's lots of room for bobtail only. Sorry no trlr.
The people are professional and courteous. I was assisted by Laine and he was of great help changing my phone's sin card and explaining things on my phone and tablet.
Very knowledgeable and polite.
I love Verizon and this was a pleasant visit to a store.”
“You can schedule an appointment, but it's not required. I arrived at a not busy time & was waited on immediately without an appointment. The employee was friendly, competent & helpful. I was there to return equipment that I'd been renting from Spectrum, because I was moving & had setup a different Spectrum account at my new place (new/different equipment was already delivered to my new place). While I was there, I also paid my 1st month's bill on my new account. And, I asked the employee to check to be sure my disconnect order was entered for the account at my old place, so I got confirmation on that. There may be better deals available elsewhere for internet service, but Spectrum is the only internet provider where my new place is located. And, this review is about my experience at the Spectrum store I went to recently, not a review of internet service providers.”
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“I was having email problems with my iPhone purchased here and your in-store representative James was tremendous in getting it resolved I’m a way I never could have done.
My wife and I have purchased our iPhones at you McFarland store since our very first ones, and your representatives have helped us many times through issues along the way— they’re champs!”