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“Erick was great to work with and explained our new phone and related services very well. He also answered all our questions and made the whole experience a pleasant one.”
10AM - 6PM
3771 E Washington Ave, Madison
Mobile Phones
“Just want to let people know how awesome Tech Heroes in Madison are. I literally called an hour and 20 minutes before they closed to get a screened replaced because my phone was useless when I dropped it this afternoon. I did called around and was quoted twice the price and couldn't get it fixed til early next week. I rushed into Madison, 40 minutes later I have a new screen and my phone works perfect. David at the store was nice and explained everything to me. He quoted the price on phone and I wasn't charged a penny more. Thanks for fast and way cheaper repair. Definitely recommend.”
“William was great, he was an amazing help I really came in upset because my phone was broken and he did more than his job and I appreciate him so much thank you william”
“Sean was amazing! From taking my phone call to answer my questions and setting up an appointment, to giving us a great deal, making switching carriers seamless and easy-he is great! We will never go to another AT&T store! Thanks Sean!”
“Excellent customer service at this location provided by both Dylan and Carlos - friendly, knowledgable, and down to earth. I was able to get several service items taken care of including a transferringlines across different accounts, updating accounts, and a new phone. Highly recommended”
“Great customer service, Marianne did great she help me get a new phone and better service best customer care experience very great and she was very helpful. 10/10 👍”
9AM - 8PM
1180 S Century Ave B, Waunakee
Mobile Phones
“We went in the U.S. cellular store the other day and had a great experience. Alex took care of us and he is one of the nicest guys you will ever meet. He is very kind, knowledgeable, professional and his patience is outstanding. We really appreciate his help!”
“Having issues with my Gateway set up. Swithing devices from US Celluar to T-Mobile. Over the phone was no help at all. Met at the door by Neel. Within a few minutes he had everything working and explained everything. Neel was also very friendly and a pleasure to work with!!”
“We came into yhe store after someone had hacked my friend's phone. We worked with Angel, he was efficient and got all phone snd data issues worked out for us! He was awesome! Thank you!”
“Jon at Sun Prairie did an amazing job for us trading in 2 phones. Very knowledgeable, and just a very nice and personable guy. Thanks for making the process so easy.”
“Collin was very patient and helpful as he assisted me get might as well as my elderly parents plan in order. We were overdue upgrades and overpaying on a very old plan with unnecessary extras. Helped as go with a more suitable plan. Going in for assistance was the correct choice. Thanks Collin”
“I stopped into this particular location due to having issues with my phone battery. I stopped at the repair place across, but they were very busy in which i took my chances with a new upgrade within a reasonable cost difference, and same day service followed by a great team with solid professionalism !! I was very satisfied, the new guy with 3 days of experience, seemed like it was years worth based on how he conducted himself and gave me an estimate on the battery itself , I also met Stephanie who gave me a great deal on a new phone and provided the service of uploaded all the previous information .”
“Stopped in a couple times over the past couple months and they were extremely helpful. It’s a small shop and was cover a wait. Would highly recommend over a corporate store.”
“They make great custom-fit adapters that fit solidly and mount discretely with no need to mofidy dash. Despite the high price, after using it for a few weeks, I feel it was worth it. I don't think anyone else is putting this much thought and quality into phone mounts.”
“Went in to upgrade 4 phones and after a few hours of paperwork I left expecting the phones to arrive in a few weeks. When they didn't show up I called ATT and was told my order was cancelled. Went back in and spent a couple more hours redoing the paperwork.
A few weeks later I traded an iPhone for a Samsung phone under a promotion where the new phone would be free. A store employee entered the wrong promotion when I traded my iPhone in the store. I was told it would be fixed the following day but that did not happen and my trade in showed as cancelled. As a result I was paying full price for the new phone despite them taking my iPhone. It took 9 months, multiple calls and visits to the store and multiple tickets for it to be resolved.The store manager tried to help but corporate firewalls limit direct access to the managers and customers made it extremely challenging if you have an issue.”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“stoughton, wi at&t has great employees who are not afraid to greet and talk with customers, beyond that they conversate great with customers and provide all the correct information to fully inform customers so that they can understand and use the technnology properly, finally, the employees at stougton's store use great attitudes and always provide help with phone setup and questions we had, nice job overall, kuddos.”
“I've had at&t for about 9 years now. We went into the sun prairie location to add my wife to my plan. Logan was great- he was very helpful & knowledgeable throughout the whole process and explained everything thoroughly.”
“Mariah helped us with our best options while shopping for a 3rd line. Everything worked out great. Her installation of the screen protector was incredible! Mariah got us what we needed quickly and efficiently. Also, and this is random... they filled my water bottle and that water was so good! Anyway, go there, see Mariah and Taylor! They'll get you taken care of and hydrated!”
“I was in this Verizon store to get the Pixel 10 a few months ago. There were some hiccups, but overall it worked out great all thanks to Jace. He knew all the info about the Pixels and the available deals, but more importantly his demeanor and his attitude were amazing. He was very professional while also being personable and seemed genuinely happy to be there to help and answer all my questions. That is such a rare thing to find in anyone working retail these days and was a pleasant surprise.
I’m holding on to Jace’s name for next time I need a new phone and I’m crossing my fingers he will still be at this Verizon store because he made the whole process so smooth and almost enjoyable.”
“I had a complicated line transfer and both employees working assisted me. They were pleasant and professional. It worked out. I had a great experience. They had the phone I wanted. And I was in and out quickly.”
“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
10AM - 7PM
2835 E Washington Ave, Madison
Mobile Phones
“Ederline at the East Washington site is the absolute best!!! She is the most hardworking, down to earth, very knowledgeable, respectful and relatable employee I have ever had the honor of meeting! You don’t meet people like her everyday, so when u do…it just helps u to remember that there are good people still in this world. Me and her talked like we knew each other for years!!! I’ve never had so much fun at a cell phone store then I did yesterday talking with her!!! She stopped at nothing to make sure I was taken care
Of and I got the phone I wanted !! She is the best and truly deserves a raise or promotion!!! Thank u Ederline at the East Washington location (next to lil Caesar’s pizza) u rock !!!!!”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“Great customer service! Helped with our account troubles! Store manager was efficient and very helpful with the issues. Everything resolved very quickly! Thank you”
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“I had a great experience with Dmitriy at the Verizon Store, Monona. He was super friendly, knowledgeable and very professional. I was in and out with a new phone in less than 45 min. as he promised. I recommend going to this store and talking to Dmitriy.”