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“We had a fantastic experience with Richard at PlayTri! We came in to look at Lake cycling shoes. Richard was extremely knowledgeable and spent over 30 minutes with us. The store has a good selection of models and sizes, including wide widths. I can’t praise Richard highly enough - thank you so much for your time, expertise, and kindness. Truly one of the best customer service experiences I’ve ever had.”
“Excellent service at reasonable prices from very nice people! Atkins Bike Verona has been servicing my two Specialized ebikes for a couple of years now and have been terrific with many things from helpful tips and minor adjustments to complete warranty motor replacement.”
“I appreciate the service I received from Heidi and another gentleman at the front desk at this store. The warranty Trek has on its products is excellent and after explaining my issue with this item, it was replaced.......no funny looks or lack of belief with the problem. Thank you!”
“Great customer service!!The salespeople are very knowledgeable and helped us out considerably with our purchase. They also gave us a great tutorial on how to use our new E-bikes along with loading them onto our new bike carrier.”
“Best, most knowledgeable and friendly staff. We were looking for a bike path and I believe his name was Dave, was so incredibly helpful. Did not have to be so helpful but went out of his way. Very grateful for his help!”
“I brought my broken bike in and 10 minutes later it was done! Everyone in the shop was super friendly and willing to help. Will definitely come back here if I need another bike repair.”
“Such a great local business. Peter, the business owner, is a super great guy who really knows what he is doing. This shop has lots of high-end gear, but Peter has also been my go-to guy for my cheap e-bike, which needs to be handled carefully due to the battery and such. Very reasonable prices, friendly and helpful, and a great community resource - what else could you ask for? Check the website and Facebook page for hours before going, because sometimes stuff comes up, but again, the highest quality work, so it’s definitely worth it!”
“Great sales happening pre-Bike-O-Rama! Excellent customer service. Both Chris and Austin were knowledgeable and helpful in choosing the right bike for me. I was given plenty of time to test ride, ask questions and make an informed choice. I got the best bike for me in my budget! I'll be back and will recommend to friends.”
“Was riding my bike in my neighborhood and had brake issues, I stopped in and John was very helpful and was able to handle some adjustments on my Schwinn with no problems. A great service in a great village.”
“Got a bike fitting last weekend and it was an all around fantastic experience. The team was very patient and knowledgeable, and I walked away with a much more comfortable bike. All of the recommendations and adjustments have made cycling a smoother experience all around. I used to struggle with lower back pain, shoulder pain, and toe numbness. After ~2 hours for the fitting, and ~45 min for tuning, all of my gripes are nearly nonexistent. Usually the discomfort sets in at about the 10 - 15 mile mark, but I rode 32 miles the next day and it was a breeze. Cannot recommend this shop enough.”
“Excellent place! Was super excited to find out this place services RadPower Bikes, as when I bought my RadRunner 2 there was not a shop in Madison that would. The staff is very professional and courteous, and the service on my bike was quick and prompt! It's great that there is a cargo bike shop within walking distance of home, as my cargo bike replaced my car. Will be back here for all my bike needs.”
“Very happy with the repairs to my vintage trek road bike. Everything came out perfect for a very reasonable price. I've been going to Budget bicycle for years and have not been disappointed once”
“Great customer service. Purchased and e-bile 1 year ago. I am from Upper Michigan and never had anny problems with my bike. They make sure the bike is perfect before it goes out the door. No pressure to buy or purchase a certain model. They want you to be happy with the bike you choose. You can take as many bikes as you want to ride to make sure you like what you are purchasing. I love this place and definitely will be back.”
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“Friendly and competent people. What more can one ask for? Adam Clark is a pleasure to work with, he understands how to take care of his customers! I highly recommend Wheel and Sprocket!”