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“Alex came in clutch!!!! Fr was having the worst day of my life with the Verizon’s insurance customer service and I came in and he helped me out like no other! I was ready to switch to T-Mobile but Alex talked me off the ledge!!! Super appreciate all the information he gave me; because of Alex I was able to resolve my issue in 20 minutes unlike the 4-5 hours I spent with other people!”
“Manager at this place…I would hire!!! Not only took care of my problems, but answered all my questions and I understood what he was saying. Can’t say enough. I’d give him a raise!!!!!”
“My experience at the AT&T store on County line Road was great. I walked in no weight. Pernell was my customer service person and he did everything I needed him to do and was kind and patient.”
“We originally went to the Brookfield location looking to switch providers and mainly get a lower phone bill. We left being offered a higher phone plan if we traded in our phones. At the Waukesha location, we got help immediately with getting set up with a much cheaper phone plan if we kept our phones. We were happy to save money and feel heard. I highly recommend to go to this location over the standard branch locations for USCellular if you are looking for honest help. They truly care and will listen and help you with whatever your goal may be with your phone plan or phones. We will stick with driving further to this location over the branch location any day.”
“Great customer service!! Josh, the manager, and Michael were wonderful! Josh coordinated with Michael right away on getting a phone from a different store that they don’t have in the store for my daughter to have by the next day. Michael took care of us the next day and was super efficient, communicative and very knowledgeable of services and plans offered. The customer service provided at this location is just outstanding! They’re great listeners and addressed all our concerns. Thank you for your help!”
“Jeremiah and Jorge we both very informative and very helpful. Best experience ever with getting a new phone 100% recommend this store for anyone looking to get a new phone, they both made me understand how to use phone and get setup easily!!!!”
“I wrote a bad review on here the other day. We went back today and they were very helpful. The store manager was great. The only advice I would have is if you don’t have time to help customers acknowledge them right away and let them know.”
“Excellent service & teamwork with Amir, Jay, & Amir again over 3 visits the last month!
Helped us get great deal on 2 new Samsung GS24 FE's, transfer our data, & return a 6.5yr old Samsung for credit.
They're good listeners & efficient problem solvers who take the stress out of phone changes. Go, they'll take carw of you!”
“Elias was a wonderful help to me today! He is great at customer service!! He explains things, answers any questions you may have and takes his time! And he goes the extra mile to fix any problems or issues that arise. I highly recommend the Waukesha Grandview Verizon store!!
Thanks again, Elias!!!!”
“My husband and I were having issues with a trade in, so we stopped in and Liz helped us. She was so informative, made us laugh and got us working and on our way again. I recommend going in to see her if you ever have issues.”
“Be nice to the nice folks that work at this store! It seems like there can be a bit of a wait but the employees treated everyone so kindly and with so much patience. Daniel was such a pleasure to work with and I think he deserves a raise.”
“I went to the new Berlin location and spoke with Jake. He was extremely knowledgeable and helpful! I asked him about a situation that he never dealt with before. Instead of brushing me off, he did all that he could do for me to get my answers. He was also very friendly!”
“Great experience with Floyd being very helpful, but I think it's ridiculous that Verizon wants customers to purchase a brand new phone just to save a little more money. Especially when my phone is in excellent shape!”
“Nick did a wonderful job getting my dad a new phone without a hitch! He was courteous, polite, and effective. As always, I highly recommend visiting this store over most other stores.”
“Received excellent customer service from Eric and Aveaor in upgrading my IPhone and internet. Answered all questions thoroughly and were very respectful of my situation. Highly recommend this store!”
“Thanks a lot everyone for your kind words, I really appreciate all of you ?❤️?
It’s me Adam ? , honestly I was shocked ?
I love you all ❤️?❤️?❤️?❤️?❤️?❤️?”
“Kathy and Elaina up front were both incredibly helpful. Had paperwork for our accounts we needed assistance with and they helped us from start to finish. All in all made the process easy and set clear expectations on where and who to contact if any issues came up. Will definitely stop in this branch if we need help again!”
“Loved coming to this Target. First time being here and the customer service was great! They didn't have my size in a couple of outfits but they still had a good selection. I got a perfect shirt for my birthday outfit and the staff was helpful with opinions and letting me try on my clothes. Great selections and will come back for the customer service and because I love Target in general! :)”
“Deseree was wonderful, this is a great store.THE MANAGER was Awesome to me and after my nightmare with EVIL DECEPTIVE SPECTRUM IT WAS PURE HEAVEN TO HAVE JACOB SAVE ME.! THANKS ATT”
“Got great help from David today. Was in desperate need and he stayed calm and him and the gm calmly explained to me what it is that I would need and we came to a great understanding and got what I need and even picked up Internet there for 55 a month compared to spectrum rising prices which I had and they saved me a lot of money and it was professional and courteous in every way. Even explaining to an employee to not play on his phone in front of the customers. I had my three kids with me and they just welcomed me and and got me taken care of. I didn't feel like I had to walk out or act a fool or be mad. I understood everything properly and I'll definitely go there more often than anywhere else. Thank you David you did great”
“Went in t mobile today and had awesome customer service he was very patient took his time and completed the task that I originally came in for ur awesome jd keep up the good work u get a major 10 from me ......there for ur whole team do.....Great job u guys”
10AM - 8PM
15600 W National Ave #3, New Berlin
Mobile Phones
“I had been a lifelong AT&T customer that slowly became disenchanted with my cell and data coverage service. My wife and I began experiencing dropped calls and dead spots where data was simply unavailable. A work colleague introduced us to the T-Mobile store in New Berlin WI. The staff at the T Mobile store was extremely helpful and conducted a very thorough cost saving comparison. I wasn’t sure whether the actual estimated cost savings (monthly savings of $150+ over cost of AT&T) would really pan out or not. In addition, the staff led by Danielle and assisted by Katie and Evan helped us to move 9 nine phone lines, and then upgrade 5 of them to the newest iPhone 16 Pro phones (all of which were in stock at our local store that same day). In the end, my wife and I simply wanted faster more reliable data coverage. Well, after our first full month of service and billing with T Mobile I can honestly say that we obtained all of the estimated cost savings on our very first monthly bill (we didn’t have to wait 3 billing cycles…) and the quality, signal strength and reliability of our data coverage was truly remarkable.”
“Love the New management with Mohamed he helped lower my bill and was very patient with setting up my new device would recommend this location to anyone looking for answers”
“This store is not the closest to my house however, they were to only store that had the phone my son wanted in stock. I went there and worked with Rosevelt and Joanna(manager) and they were so kind and helpful. They were going to stay open until they got our trade in phone issue resolved and Joanna went through options that would be the best price. I have never been to an At&t store where the staff was this friendly.”
10AM - 8PM
7001 W Greenfield Ave, West Allis
Mobile Phones
“Nico helped me out with a tricky tech issue; getting an apple watch paired without an apple phone. It turns out it can't be done, but he tried everything and was super helpful and courteous the whole time. I really appreciate his efforts on my behalf.”
“The Waukesha location is phenomenal. The store manager went above and beyond to help me. He helped change my phone from a different carrier while keeping my same number. He changed all my contacts over no problem. Then the next day not all my pictures and stuff transferred so I wne t back he showed me how to do it and explained everything. Definitely go here!! Great products and prices.”
“This review is for Joseph exclusively. He helped us upgrade our phones and add a line. He was so helpful and friendly throughout the process. When my phone came in, he helped me set it up and make sure everything was good to go. Can’t thank you enough, Joseph!”
“The associates here are very kind, patient and helpful. I came to switch another user to my old phone and get a new phone myself. The process, while involved and lengthy as such things always are, was painless and not unpleasant. Ben helped me select a new phone, thoroughly relating the costs, specs and user experience of different models. He answered all of my questions (there were many) in a comprehensive and tactful manner. I felt assured that if any issues should arise in the future, I can return to store and have them addressed knowledgeably and professionally. Thanks guys, and keep up the good work!”
“Attendant was very attentive to my needs. He went above and beyond for the customer. He showed ?satisfactory customer service. Before I came to his store I had been to 3 Boost Mobile stores prior where the attendants did not seem interested in helping me. I will continue the service with that particular entity.”
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“Jamal at AT&T was absolutely incredible! He spent over three hours helping my wife and me with a complicated phone situation, all while assisting other customers by himself. His patience, knowledge, and professionalism were outstanding. You could tell he genuinely cared about making sure everything was handled the right way. AT&T is very lucky to have Jamal! He definitely deserves a raise and some extra team members to support him! Thank you again, Jamal, for going above and beyond for us!”