“Yach's repaired my truck's paint today free of charge. I offered to pay afterwards, but they would not accept it. I am more than impressed by their first rate customer service and their friendly staff. It is uncommon to find a business that is run like this these days. Polite, professional and competent. They have earned my future business. I highly recommend them, you will not be disappointed.”
“We had a minor/simple fender accident on our 2023 Lincoln Nautilus courtesy of a deer in the road! And Pat's was able to handle it very quickly and for a very good price, Andy and his team are great people and very friendly! Cannot recommend them enough!”
“Outstanding Customer Service – Highly Recommend Brickner's of Wausau - Trae Butler was my salesman.
I don't normally write reviews, but Brickner's of Wausau absolutely earned this one.
I purchased a 2021 RAM 1500 Limited EcoDiesel from them after spending weeks researching trucks and visiting multiple dealerships. From the very beginning, there was no pressure, they answered all of my questions, and they made the buying process easy.
What really impressed me, however, was their customer service after the sale.
They have:
Replaced the rear differential cover.
Fixed the windshield that was installed prior to trading it in.
Replaced a damaged dash trim piece.
Diagnosed an issue with the panoramic moonroof and determined the entire frame needed to be replaced.
When the moonroof issue came up, they didn't make excuses or give me the runaround. Instead, they drove nearly two hours to my home, brought me a loaner vehicle, and took my truck back to the dealership to repair it. That level of customer service is almost unheard of today.
To me, the true measure of a dealership isn't what happens on the day you buy the vehicle—it's how they treat you afterward. Brickner's has exceeded my expectations every step of the way.
I've owned several vehicles over the years, and this has been one of the best dealership experiences I've ever had. Because of the way they've treated me, they've earned a customer for life, and I won't hesitate to recommend them to friends, family, and anyone looking for a vehicle.
Thank you to everyone at Brickner's of Wausau for standing behind what you sell and treating customers the right way. - In a world where great customer service seems harder to find, Brickner's proved it still exists!”
“A couple weeks ago someone backed into my car. Both my insurance and other drivers insurance suggested Gerber Collision.. I called..they got me in the next week. I got my car back as good as new and even better since they also cleaned the inside as well as outside when I came to pick it up. Their staff was professional..friendly..kept me posted and I got my car back in 7 days which included the weekend. They worked with insurance companies...they made everything so easy and simple. Like my insurance company...I would highly recommend them.”
“A reference and recommendation for a hail damage repair quote turned into an unexpected experience. Chris and his staff went above and beyond to ensure every detail was taken care of to my expectations and theirs. From the hood replacement to the paintless dent repair, they noticed things I did not not, and made sure I knew it was getting done the right way. Our Jeep Grand Cherokee looks new again. Thank you!!”