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“I usually go to the one in merchants walk, but I was over this way. The staff was so friendly and genuine. I asked the peppy girl if I could see the manager. She took off her headset to talk to me. I guess she thought I might be complaining. I explained to Lay that she has done a wonderful job with that store! Thank you for brightening up a not so good day for me. ?”
“About 2 weeks ago my husband contacted Dallas at this UPS store about mailing a dirtbike to Alaska. He was 100% helpful, quick, and packed that bike so well it was in perfect condition when it arrived. While working on packing and prepping for shipping Dallas was in contact with us every step of the way. Not to mention we got the bike in less than a week. I was 100% pleased with the service I received!”
“Representative was very hepful and made my visit a pleasure. She understood my needs after I explained what I needed done and did what was required to complete my requests.”
“Best customer service I have seen. They stayed late for me and saved the day when I needed something notarized last minute. I can’t thank them enough! Wonderful location.”
“I arrived there after 6 almost 7 and i was struggling with my packages the employee (Watson) he opened the door and helped with everything he was so nice and polite”
“This UPS store has the nicest staff! They made it so easy and pleasant to drop off some packages and quickly print a label. I’ll definitely go out of my way to come to this location in the future.”
“I know why this rating is so low….the previous owners were terrible. The place reeked of smoke, and they were rude. The new owners are SO much better. It’s like day and night!”
“Best customer service you’ll find in their industry! They’re very kind and patient especially when I don’t even know how to explain what I need. Shipping is kind of stressful to me because it’s mostly a foreign language. They make it so simple to accomplish what I need. The store is very clean. Never had any issues with my packages reaching their destination. This is my one stop shop for all of my shipping needs.”
“I had a situation that I could not get the delivery to my place since the truck could not get to me. The staff worked with me for pickup. They even offered to bring it as close as they could to my place. When I picked up they were so fast and efficient. The best communication that I have had with any major company on getting things worked out. Thanks for your help. You delivered great customer care with a side of joy! Thanks!”
“I use these guys whenever possible. They're not the easiest company to get a hold of dispatch because you can only call the main dispatch number and not your local hub. They are very reasonably priced and with a few minor exceptions take very good care of our products that we are shipping.”
12AM - 11:55PM
220 Gadsden Hwy, Birmingham
Shipping Centers
“The UPS store in Lee Branch is awesome! Sarah & Nicole couldn’t have been more helpful to me. I had a lot of documents fill out & notarized. They were patient & walked me through every step! Thx for great customer service!
Marie Mathews”
8AM - 6:30PM
732 Montgomery Hwy, Vestavia Hills
Shipping Centers
“Greg at UPS was absolutely outstanding to work with. I had several important print projects with specific formatting and quality needs, and he went above and beyond to make sure everything turned out exactly right. He was patient, knowledgeable, detail-oriented, and incredibly helpful throughout the entire process.
What stood out most was how much care he put into the final product. He took the time to walk through options, make adjustments, and ensure the prints looked polished and professional. His customer service made a huge difference and took so much stress out of the process.
I’m very grateful for Greg’s help and for the excellent service from this UPS location. The quality, professionalism, and attention to detail were amazing. I would highly recommend Greg and this UPS store for any printing needs.”
“I walked in needing a quick print of party invitations. Although the design was a bit shaky on finesse, the finished product was glossy and perfect for my needs. I also picked up some clearance priced paper goods. I was out the door in under 20 minutes. 10/10, no notes, thanks fam.”
7:30AM - 6PM
130 Inverness Plaza, Birmingham
Shipping Centers
“The owner Scott has always been so helpful to me, and Marissa. I receive a high volume of mail and packages and they are very patient considering! I don't think anyone there has ever been rude to me, and I've been with them for years now, so that's a pretty good track record! ?”
“This is my go to for Amazon returns and most every one that works here is nice . I've had time or two where they don't talk or don't really seem like they're on this planet.
But most times all good.”
“Another reviewer said Customer service not always great towards minorities. Quit playing the race card. Their customer service towards white people is also not great. You aren't being singled out.”
“I needed to drop a few Amazon returns and showed up with my boxes. The employee who helped me immediately assessed and determined which boxes needed labels and which were ready to go. I wasn't in a hurry, but the employee processed them super quickly. In a time where quality customer service can be difficult to come by, this establishment has it nailed. Thank you!!!”
“My visit to the store was great. I felt welcomed, valued and appreciated as a customer. I also felt that the associate that helped me wanted me to get the best shipping value and all of that makes me want to return. The store was extremely tidy. Totally great experience and I can't think of any negative feedback about my experience. I will be back and will recommend this location to my friends and family.”
12AM - 11:55PM
418 W Valley Ave, Birmingham
Shipping Centers
“Thank you for doing an incredible job producing the programs for my mother’s funeral. The cardstock and printing were outstanding and she would be very pleased! I also appreciate how quickly you completed the project. ??”
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“I have shipped art from this location numerous times and Connie always makes it a pleasurable experience. Connie is the most helpful person I've ever had for any service, a true professional
l that is also very helpful to others, she's helped me numerous times and my packages always arrive on time. No disrespect to any other employee but Connie deserves the Fed Ex MVP award ?”