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“I would like to publicly acknowledge the efforts of Christa (I believe she is the store Manager at Rona St. Albert).
I ordered a snowblower from the Rona.ca website and paid for it. However, I received a call from Customer Service at Rona St. Albert saying that they cannot sell the unit since it was a display only unit. When I asked to speak to the Manager, I was connected with Christa who told me that while, normally, they would not sell a display unit, they would do so in this case. I agreed and thanked her. However, after a couple of hours or so I received a call from her indicating that the unit was defective and they could not sell. She volunteered to transfer my order to the Calgary (Crowfoot) Rona to which I agreed. They were to ship the unit to my house.
After some time, I received a call from the Calgary (Crowfoot) Rona who indicated that they could not ship the unit and they cancelled my order. When I touched base with Christa, she agreed to look into this. She got back to me and told me that they would have a snowblower brought in for me from another Rona and that I could pick it up in January 2, 2026. Then, on January 1, 2026, Christa called me to inform that the snowblower had arrived at the Rona St. Albert store. I paid for it an picked it up on January 2, 2026.
While this is a lengthy review, I wanted to ensure that Christa was properly acknowledged for the efforts she took to procure this for me. I am sure that everyone will agree this was truly beyond what was expected of her--she could have simply apologized and ended the matter. However, she took it upon herself to ensure that the original sale (through Rona.ca) was honored. Thank you Christa and Rona St. Albert.”
“The woman at the desk found me the correct part quickly and it was exactly what I needed. She even gave me some advice for installing it that I wouldn’t have known and would have cause me some angst otherwise. Thanks!”
“We recently purchased Emtek door hardware from Spec hardware, 10 glass knobs and 12 Norwich knobs, all in polished nickel. Navi was very helpful in advising us on our purchase. Our order arrived promptly. During installation we discovered that 2 of our Norwich knob’s were faulty. We contacted Navi and she immediately handled the issue and ordered new knobs. The new knobs were here in 2 weeks. We love all our door knobs! We are grateful to have a small business here in Edmonton with such a large display of merchandise. We were able to view everything in person before ordering. We will definitely return whenever we need door or cabinet hardware. Special thanks to Navi.”
“They had exactly what I needed and the gentleman at the front desk was extremely helpful with helping me pick the right product. Definitely would recommend this business to others who need flooring/carpeting supplie!”
“Bought a water table for gardening outside on line, it would not go together right, phoned the store, very helpful went to our local store in Edmonton by the time i got there they had the whole thing laid out from one in their store , and i showed them the part they gave me the right part and off I went home put it together works great , staff was phenominal and products are of highest quality , and if something is wrong they will help make it right”
8:30AM - 4:30PM
14640 115 Ave NW, Edmonton
Hardware Stores
“Joanna is always an absolute treat to chat with, the whole team over at Ottoman is very considerate and from the entire team here at Complete Shipping Solutions we just want to say that we highly value our partnership! We look forward to continuing to grow together in the future.Liam Blair - Customer Success SpecialistComplete Shipping Solutions”
“Great place for all purpose things. I've found so much here from arrow heads to animal traps. Go karts and mini bulldozers. Even a 430cc sawmill! The help is ok, the front staff is quite good and there return and exchange policy is second to none. I highly recommend going here. I've even found Tails light bulbs for a VW passat. There is plenty of parking and there are several locations. They offer online purchases and in store pick up as well as delivery. Just missing one star as I've several times had to deal with employees that made their problems mine. Other than that, all good!!!”
7:30AM - 5:30PM
11413 120 St NW, Edmonton
Hardware Stores
“Evrytime i visit this place. I feel like i only went home because everybodyknows me and i can easily get assistance when i need it. Special mention to Mel and Trevor.”
“What can I say it’s Home Depot, you know what you’re walking into. I would give five star but every till was closed and we were forced to go through a self check out which I hate. Give the cashiers the work!”
7:30AM - 5:30PM
10406 184 St NW, Edmonton
Hardware Stores
“Edmonton west store (don’t know if Edmonton has more than one). Excellent service, I asked, lady went and found the product and brought it to the till for me to pay. Excellent.”
“I have been shopping and receiving excellent customer service from many dedicated, hard working , talented and willing to walk extra miles daily from the the following associates from different departments, these associates are providing superb service to builders, contractors, tradesmen, individuals with creative solutions if asked. These associates are not there to get their pay checks, I am sure all those who shop at this location recognize this. The managers, frontline workers, cashiers, drivers, staff in all departments will say it is their job, they like serving us, yet, I say they are doing more without expectation. The following associates: Holly in flooring has been helping me for years with invaluable information, helped me to make wise choices to complete my various projects over the years ( from 2008 to now), Candace, front desk helped me to find my way around, Candace answered all my questions with empathy. Earl, Morley very knowledgeable, talented man of many creative ideas, Inessa very gifted in lawns, plants, flowers, soils and more... seasonal, Tim in, gazebos, , Dean, Michael ( very hardworking and loyal delivery driver) some I know their faces, not their names, a hardworking group of like minded people with different skill sets working together as a close knit family at this home depot located on 6725-104 street, store # 7117.I am sure all other home depots in this city are providing quality service to Edmontonians who are doing their projects with joy. Best of luck everyone.”
“Have twice ordered online from Edmonton Fasteners, the second time we had some shipping problems, but the key to customer service is not when things go right but when they go wrong--and Edmonton Fasteners was great, a woman called me with updates and they handled things well and did the right thing throughout. Thanks!”
“Scott is the best!!! We messed up and didn't order our fixtures until we needed them and he went above and beyond to help us. He was extremely helpful and I can't recommend him enough. Just do him a favor and order your fixtures ahead of time ?”
“Could have more plants but I always appreciate the lovely staff at these stores. The helper at self checkout was lovely, friendly, and helped me scan my plants to make things easier while I bagged them for the cold weather.”
“Shout out to Samuel.I! He is was so kind and helpful to help us shape the materials to the required sizes and everything had to be done manually, he helped us from top to bottom. He definitely needs a raise and more recognition! Kudos!”
“Can't say bad to Home Depot, always ready to help you when you don't know things where to find. Always happy to serve customer especially Ronilda who help me in all I need that day. Well rounded staff. Absolutely amazing!”
“I was looking for a product and the staff couldn’t find it so instead he was trying to give me a different item but they don’t have similar use. So I asked for the manager. Manager Saurav solved the problem in a second!”
“I've been using Wolseley for over 20 years now......never had an issue with the price or the service, big shout out to Tyler M. amazing service and always takes my calls, makes my life a lot easier on my projects.”
“A 20 year old cabinet door hinge failed and I sought a replacement.The inside sales guy was amazingly helpful, even though they did not carry the original manufacturer hinges.He pulled out multiple shop manuals and mock ups to identify the correct replacement hinge and fasteners based on the odd ball configuration.I left with 4 sets of their hinges installed easily. Great product with cam adjustable screws.Amazing customer service.”
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“Jan. 14, 2026: I attended the St. Albert Home Depot the morning of Jan. 14. as I needed only one 1 inch screw for a walking cane device for my husband's cane. I was advised by a wonderful lady that worked there to go to the rental section. Once there a very polite gentleman stopped what he was doing and proceeded to look thru 100's of screws with no hesitation to solve the need. He found a screw and drilled it in place. Our cane safety problem was solved by the kind and patient fellow in that area, I wish to acknowledge and thank him for his obvious pride and care he likely gives to all who need his help and guidance at Home Depot. Thank you and the very best for 2026.”