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“Carlos got us set up with the internet and he was very knowledgeable and Sydney the manager was so helpful. My first time having fun at a T-Mobile store, I will be back!”
“Swede & Jasper are the absolute best experts that you have at this location. I highly recommend them and will make sure customers are aware of their expertise and patience. Kudos!!!!!”
“It's funny because as Im about to write this review alot of other people say the same thing. Representative Diamond is AMAZING. Great customer service, multi-tasker and very informative. Great job!”
“I had WeSpeakWiFi install my internet service, and I couldn’t be happier with the experience. The team was professional, friendly, and arrived on time. They completed the installation quickly, made sure everything was working perfectly, and took the time to answer all of my questions. The Wi-Fi coverage throughout my home is excellent, and everything has been running great. I purchased all the equipment with exception of the modem/ONT through them at a very reasonable. I highly recommend WeSpeakWiFi!”
“This is a place to go when you need to get a good discount on the phone!!! They have the best customer service! They are friendly and you will leave satisfied!!!
A+”
“Came into this location of T-Mobile apprehensively to switch away from Verizon. Flor made the whole experience incredibly easy and seamless while addressing a longstanding problem I had with Verizon and providing a solution. I couldn’t be happier to be stepping away from Verizon and trying T-Mobile. Thanks Flor!”
“Loved that they wore masks. The owner and his son were so friendly, professional and kind. They were quick, experts and wonderful. We couldn't be happier and we will use this company for our future needs. Very very highly recommend.”
“Luis was spectacular and a truly informed techie with great skills and customer care. He solved my transition problems to my husband’s iPhone. He is a true keeper!!”
“Excellent customer service. The staff is very friendly and attentive, making you feel welcome from the moment you arrive. The place is clean and has a pleasant atmosphere. Overall, a great experience.”
“Great customer service!! Tall Buddy with the long hair hooked me up in less than 15 minutes in and out! Came at 6:45(right before they close) i was out by 6:59pm, no complaints.👍”
“Caleb should have A raise. He was wonderful! My wife loves him and he is terrific. He was very patient with us and taught us several items on our cell phone. Thanks to him.”
“Brenda at the Verizon store on Alma School &Southern was wonderful. She is extremely knowledgeable and helpful, plus very friendly and courteous. She Didn’t make me feel rushed, and it was super helpful. I Will definitely make this location my go to store even though there are locations closer to me. Thank you, Brenda. Verizon needs more representatives like you.”
“Was having trouble hearing from my phone and I must say they did fix the issue it didn't take long had to do a little extra work but the representative was very knowledgeable and friendly and I left with a working phone.”
“August 8, 2023 Update:New router had a few issues - ended up having to send me a new one. All seems to be fixed and the service works as it should. So be patient and persistent if you have to be. I don't know why my experience was so challenging to need a new router each time, but that was the solution. All good. I might consider recommending them to my friends now, depending on their needs.Edited again to add:We were contacted by customer service and offered a great deal to upgrade, so that was great. They listened to my complaints about the past service and asked what would help me feel better about the company. All great service.Problem is: the new service was unreliable out of the box. I've reached out for help and got a response. Waiting to see if the fix was a fix.Hoping this country figures out how to make internet an affordable right.Edited to add:We opted not to go with StarLink because service improved once a new AT&T tower was installed closer to our home. Speeds are closer to what was promised and we have a plan that keeps us connected fairly well. I'd consider upgrading, but they don't offer much of an incentive for us to do so. I mean, whichever plan we'd choose with the new router/modem would put more money in their pocket annually, but they want more than $200 for the new unit. No thank you.After almost a full year with no service and no help from GotW3 or their parent company RevGen Networks LLC, we finally have some semblance of reliable internet service, though it doesn't meet the claims of their website.Once the problem was solved, we were offered 50% off of our service for the next 6 months max. I decided to report them to the FCC and I've signed up for Starlink internet as soon as it's available where I live.The service is now about 2-6Mbps down and 1.2 up. Not great, but it will do for basic internet. Prior to the pandemic, we had way better than basic, higher speeds and Unlimited use. Now we pay $10 more for 300GB per month. Not terrible, they just left me feeling very much like they could not possible care less about their customers.”
“The guy I called on the phone told me to come in. I came in and he was amazing! I don't usually write reviews but he was stellar and very professional. Great Service :)”
“Went in today for a few small things, Brandon helped me out, he was extremely helpful very friendly and overall I was extremely pleased with my entire interaction with him! For sure should ask for Brandon when you head into the store!”
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“Victor at Boost here was super helpful. I went in with a rather complex issue having 2 lines. One of the lines is my primary line which I’ve had for the last couple years and the second is just an emergency back up line. I had just had the backup line added to my new device but was having an issue with my primary number because I had to use one of Apple’s phones (iPhone SE) at the Apple Store at Chandler Fashion Square to transfer to a new device. Since my iPhone 15 Pro Max had essentially been bricked due to what is believed to be some nefarious actors I had been using an Unplugged (UP) phone for that primary line until I unfortunately shattered the screen. Since I no longer had a working device that was why I needed to use Apple’s device to transfer my service. Unfortunately, it kept showing up on the Boost account app that my registered device was an iPhone SE. This also reflected in the Boost Mobile internal system despite my IMEI’s reflecting to my new device. I also needed a WiFi connection to update those eSims which I did not have at home. So I went to Fry’s up the street. Once I straightened out the issue with my secondary line I then turned to the next with the primary line while sitting inside a Fry’s grocery store at a Starbucks. I tried to update my eSim and then lost connectivity to both numbers. Couldn’t help but notice the older gentleman sitting to my left with an Airforce hat on the table in front of him and wanted to engage with him asking him about the good old days before all this digital tech. But he got up and left oddly just before I lost connectivity. Not accusing him of anything as I think he was just taking a load off but coming back to Victor at Boost. Outstanding guy and very knowledgeable. I told him from the rip that it was a bit complicated but he accepted the challenge and definitely went above and beyond. Would definitely recommend this location and working with Victor for anyone having any technical issues.”