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“Customer service is always superb when I come in. They always take the time to listen to what I have to say. Rather I need a break down on my bill or a trade in. I haven’t always had the best experience with Verizon itself but this store does a great job of trying to solve whatever issue I’m having. So far no complaints. Excellent store excellent service.”
“I had a great experience with T-Mobile thanks to Mia, Gresia, and the team. They were incredibly kind, patient, and genuinely took their time helping me through everything without ever making me feel rushed. Even with a few small setbacks during the process, they stayed positive and made sure I left happy and satisfied. I truly appreciated their professionalism, care, and excellent customer service. I’m so glad I had the chance to meet and work with them!”
“Eric was very helpful! I called around 8 PM not expecting to get through to someone but was pleasantly surprised by how quickly Eric answered. He was professional and helpful and was able to resolve my issue quickly.”
“Martin at T-Mobile provided excellent customer service, he was also very professional and gave excellent fast service! I highly recommend him as an expert associate!”
“Amazing customer service! Had questions regarding my bill and was frustrated and confused, after her reviewing and explaining and I left satisfy by how helpful she was! Thank you Lizett”
“I had a complicated issue with my account and the staff (Aaron) took the time to help me with my issue. Even though, it was over a two-day period, he helped me get my issue completely resolved! I recommend this location.”
“I don’t usually write reviews, but this place absolutely deserves one for their outstanding customer service!
The staff was friendly, patient, and incredibly knowledgeable. They made the entire process smooth and stress-free. Highly recommend!”
“I’ve had months of problems with my service
I work from home an it’s cause so many issues. Was close to loosing my job I’ve had countless techs come out and was told it’s the best we can do that is until Corey came out and wow yes it took 4 hours but he never gave up he troubleshooted everything imaginable an figured out the equipment itself is what was faulty. He has spent hours fine tuning everything down to the smallest details this company needs more people like Corey. He’s a asset to this team his dedication to finding the solution is incredible definitely deserves a promotion for outstanding customer service and fixing what others said was unfixable kudos Cory for a job well done -Barb”
“Anthony was amazing! He truly went above and beyond helping us close out our lines and making sure we were credited back for a billing issue. He was super professional, patient, and explained everything clearly, which made the whole process smooth and stress-free. You could tell he genuinely cared about helping us and getting everything done right. Thank you, Anthony, for such great customer service!”
“Elizabeth has an exceptional customer service she went above and beyond helpful delightful and very attentive and she transferred transferred all my stuff and saved me alot of time.”
“A pleasant visit. I was actually visiting the store in regards to some of the perks that they offer their customers on Tuesdays! Received a Rockin Purple Beach Towel! ?”
“So drop by T-Mobile store on West Phoenix Thomas location second visit there and all nice store nice and clean. They take care of you as you walk in the door specific person. I he’s the store manager how are Luis He’s awesome. I definitely recommend him and that store to everybody they’re awesome and friendly knowing me, I will give them 13 stars.”
“I had a great experience with Karla at T-Mobile. She assisted me with upgrading my phone and made the entire process smooth and simple. She explained all my options clearly, helped me choose the best plan for my needs, and was very patient and professional. I truly appreciate her help and highly recommend asking for Karla!”
“Chris at 43rd McDowell has been amazing super patient he went above and beyond trying to get us the best deals as possible. You could not tell he was in training at all”
“My husband and I went in with no explanations. And we're so happy with the customer service yazmine gave us. She was very helpful and made our in-store experience amazing. Thank you yazmine for the help.”
“Came in to get me and my wife a new phone, Karimè helped me with EVERYTHING it was a whole process and she was patient and kind with everything and helped me get the best deal. Phenomenal worker ??”
9:30AM - 7:30PM
5817 W Indian School Rd, Phoenix
Internet Service Providers
“Ariana at 5808 southern and central made such a big difference for my experience here at this location. i recommend coming here for anything t-mobile, thank you T-Mobile and specifically Ariana!”
“Fahad did and amazing job,I let him know what my budget was and he was able to assist me in getting a new phone and line in a breeze. I'm very thankful and recommend this location, I wasnt pushed upon to buy extra things like other places do.”
“Victoria & Gabriel were amazing today! Went in with mom to buy dad a new phone, love the patience they provided us and the continues help we got. Thank you again Victoria & Gabriel!”
“I very special thanks to Eric. Thank you for helping me and my Tia with our 4 lines thanks for looking after us ??. My Boy Eric deserves a raise if he hasn’t got one lately.”
9:30AM - 7:30PM
26 E Baseline Rd #113, Phoenix
Internet Service Providers
“Tania was so amazing!! She is a lifesaver,or better yet, a phone saver!! I was trying to set up my new phone and called customer service just to end up with no help. So I came to the store and had Tania help me! We were on call with a customer service representative to see what was wrong and while we were on hold, she figured out the problem and fixed it! Thank you again Tania!!”
“Kudos to Customer Service Technical Technician Barbara B. She walked me and my husband through the process of hooking up and activating a new modem and a Tri Band Mesh Wifi system this morning. She was very friendly and helpful. It was a pleasure to work with her. I'd give her 10 stars if I could. She is awesome!”
9:30AM - 8PM
5045 W Thomas Rd, Phoenix
Internet Service Providers
“Thank God the system was still down at my closest branch today because it lead me to this location and the amazing guy holding down the fort. I believe his name was Adair. He solved my issue so fast, was so kind and personable, anticipated my questions. As far as customer service goes these days, he knocked it out of the park with doing the little things. Next time I need a physical store, this is the one I'm going to.”
“I went to T-Mobile yesterday February 4th to purchase a new phone the worker Fernando was very helpful he gave me a few choices he was going above and beyond to help me and keep me on my budget which I appreciate it very much I will definitely go back thank you”
“This was a metro by T-Mobile i had a very great experience with Ivan he sold me a moto g 5g i love it also he transferd My pics and contactos
Also bought a tablet from him he's very convincing”
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“My experience here has be so good I only come here now. This is the best verizon store in the world. They go above and beyond to help customer out. My go to specialist is Adrian anything I need he takes off.”