“I was pleasantly surprise when I entered the store (replacing remote) and a very nice young man asked if he could assist me. He bypassed line and brought me a new remote in a matter of minutes. So grateful for his assistance!”
“Good directions. I opted to call instead of going there and the rep was responsive, friendly and offered alternative products to the one I called about. That equals great customer care!”
“Had a great experience, Maria knew her stuff and answered all of my questions, while also providing great service by replacing my screen protector for me at my request. Will be back when it's time to upgrade the phone.”
“Martin at T-Mobile provided excellent customer service, he was also very professional and gave excellent fast service! I highly recommend him as an expert associate!”
“I had a complicated issue with my account and the staff (Aaron) took the time to help me with my issue. Even though, it was over a two-day period, he helped me get my issue completely resolved! I recommend this location.”
“The help from Jorge was beyond great. He was very helpful and respectful. Being in our upper age he was willing to go above and beyond what was expected. Thank you for your help and kindness., It was greatly appreciated.”
“I’ve had months of problems with my service
I work from home an it’s cause so many issues. Was close to loosing my job I’ve had countless techs come out and was told it’s the best we can do that is until Corey came out and wow yes it took 4 hours but he never gave up he troubleshooted everything imaginable an figured out the equipment itself is what was faulty. He has spent hours fine tuning everything down to the smallest details this company needs more people like Corey. He’s a asset to this team his dedication to finding the solution is incredible definitely deserves a promotion for outstanding customer service and fixing what others said was unfixable kudos Cory for a job well done -Barb”
“Ricardo and BiBi as well as Jennie all were very pleasant to speak to while Ricardo took care of a iPhone screen protector that I went in the store for. A 1st Class operation and they were very well trained. thank you to all of you.”
“Anthony was amazing! He truly went above and beyond helping us close out our lines and making sure we were credited back for a billing issue. He was super professional, patient, and explained everything clearly, which made the whole process smooth and stress-free. You could tell he genuinely cared about helping us and getting everything done right. Thank you, Anthony, for such great customer service!”
“Elizabeth has an exceptional customer service she went above and beyond helpful delightful and very attentive and she transferred transferred all my stuff and saved me alot of time.”
“A pleasant visit. I was actually visiting the store in regards to some of the perks that they offer their customers on Tuesdays! Received a Rockin Purple Beach Towel! ?”
“So drop by T-Mobile store on West Phoenix Thomas location second visit there and all nice store nice and clean. They take care of you as you walk in the door specific person. I he’s the store manager how are Luis He’s awesome. I definitely recommend him and that store to everybody they’re awesome and friendly knowing me, I will give them 13 stars.”
“Sylvia really took care of me at 43rd ave and Bethany Home rd! And her manager was really kind to me too! I ported my number in from a competitor who was giving me too much run around and I’m grateful that Sylvia and her store manager were there for me in my time of need. Not only did they help me get into a new phone and plan for an amazing rate, they got me into an iPhone 13!!!! I am in LOVE with this phone and the price point! The competitor company was giving me so much drama I was worried these guys at boost mobile was going to give up on me and tell me to go somewhere else. They did not!
They want my business and they stuck through the thick with me and helped me get my issues sorted out in a very timely manner! They are professional, patient, kind, and very hardworking! 100/100 recommend! Don’t walk, run there and get your iPhone 13 before they run out!”
“I had a great experience with Karla at T-Mobile. She assisted me with upgrading my phone and made the entire process smooth and simple. She explained all my options clearly, helped me choose the best plan for my needs, and was very patient and professional. I truly appreciate her help and highly recommend asking for Karla!”
“I had Century Link for many years but after 6 days of no internet, TV, and landline service, and no communication from them except repeated missed deadlines, I ventured into T-Mobile.
We have had our cell phones with them for more than 3 years without any issue. Michaela Contreras graciously assisted me in finding a suitable plan and patiently explaining how it worked.
The new T-Mobile modem is running a computer, 2 IPads, 2 Kindles, and 4 TVs. Great service and for half of what I had been paying.”
“My husband and I went in with no explanations. And we're so happy with the customer service yazmine gave us. She was very helpful and made our in-store experience amazing. Thank you yazmine for the help.”
“Came in to get me and my wife a new phone, Karimè helped me with EVERYTHING it was a whole process and she was patient and kind with everything and helped me get the best deal. Phenomenal worker ??”
“Absolutely best service and customer care with Adela!!! Not only was she super kind and patient throughout my entire phone experience, she got me a brand new phone, phone case and was even gracious enough to put on the screen protector for me!!! She went over all of my plan details and never hesitated to answer any of my questions!!! 10 stars ? keep it up Adela!!!”
“Me and my looonggggg lost cousin entered a Boost Mobile and we needed help bad,, the young lady that was working in boost Mobil,, was very patient,, and helped my long lost cousin with her problem!! Her name was MIRIAM, Boost Mobile needs a hire more people like her!!! The costumer service was excellent!! Thank u boost for hiring MIRIAM!!!”
“Peoria and 34th Ave JANETH is a great employee, every time I go into the store she is amazing. I really appreciate that she is able to help me every time.
Thank you Janeth for being so awesome
⭐⭐⭐⭐⭐”
“My experience here has be so good I only come here now. This is the best verizon store in the world. They go above and beyond to help customer out. My go to specialist is Adrian anything I need he takes off.”
“Go To Paloma ! She made the process so easy! Super kind, she knows her stuff ! I only gave 4 stars because Tmobile as a corporation is tricky but she was amazing! Next upgrade i’ll come here”
“Fahad did and amazing job,I let him know what my budget was and he was able to assist me in getting a new phone and line in a breeze. I'm very thankful and recommend this location, I wasnt pushed upon to buy extra things like other places do.”
9:30AM - 7:30PM
4248 W Indian School Rd Ste 104, Phoenix
Internet Service Providers
“Victoria & Gabriel were amazing today! Went in with mom to buy dad a new phone, love the patience they provided us and the continues help we got. Thank you again Victoria & Gabriel!”
“I had an amazing experience at this T-Mobile location, and it’s all thanks to the manager, Walter. From the moment I walked in, he was professional, patient, and genuinely cared about helping me. He explained everything clearly, answered all my questions without rushing me, and made sure I left with exactly what I needed. You can tell he really knows his stuff and takes pride in his work. Customer service like this is rare these days—Walter definitely deserves recognition. If you come to this location, ask for him! Ask for water! Ask for Andria, Taryn!!!”
“I was having a difficult time within the last 4 days of making calls due to not updating my software which I was not aware of moving forward. I called customer services with Boost Mobile and this issue was not resolved. I went to Boost Mobile on Olive and 51st Ave in Glendale and the employee by the name of Ash was able to come to a solution. He was very friendly, and understood all my concerns. Thanks to Ash I will remain a Boost Mobile customer.”
“Best customer service ever Cynthia made me feel right at home and and she explained everything upfront with me and all around I’m making sure that I am helping her out with from the sale so five stars to her please give her a raise. Thank you very much.”
“I had a great experience with T-Mobile thanks to Mia, Gresia, and the team. They were incredibly kind, patient, and genuinely took their time helping me through everything without ever making me feel rushed. Even with a few small setbacks during the process, they stayed positive and made sure I left happy and satisfied. I truly appreciated their professionalism, care, and excellent customer service. I’m so glad I had the chance to meet and work with them!”