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“This is the very best place for all your financial needs. Always used banks in the past, but will never go back. Been their customer for over 8 years & have never had one single problem. Always courteous and professional! Thank you!!”
“I had the pleasure of being assisted today by Sommer Larson
an exceptional Member Service Specialist who went above and beyond to help me with a few pressing issues. From the moment our conversation began, she was incredibly friendly, professional, and genuinely caring—a rare combination that made all the difference.
Not only was she extremely knowledgeable and efficient, but she took the time to truly listen and understand my concerns. She explained everything clearly, provided solutions, and followed through on every detail with patience and empathy. It was evident that she wasn’t just doing her job—she truly cared about making sure I felt supported and valued as a customer.
Honestly, her service today was so outstanding that it reaffirmed why I’m staying with this credit union. Employees like her are the reason members feel confident, respected, and appreciated. She’s a tremendous asset to your team, and I hope her dedication is recognized and celebrated.
Thank you again for going the extra mile—you made a real difference today!”
“Ernie Velasco is amazing! He helped me to open my own business account, was friendly and very thorough with all the questions I had. Overall great experience and excellent customer service.”
“MidFirst bank at Waddell Rd and Reems Rd offers excellent customer service. From the attentitve tellers to the personal bankers their level of expertise and care is top notch!”
“I really like banking with MidFirst bank. They always welcome you when you come into the bank or through the drive through. They are always quick getting me in and out and I appreciate that.”
“I had an appointment with Ms Alicia S.
And she was so helpful very knowledgeable with all the services desert financial offers. I am now a proud member of DFCU thanks to upbeat positive professionalism. Thank you”
8:30AM - 5:30PM
14865 W Bell Rd, Surprise
Banks
“The staff at the Surprise branch is amazing. Very good customer service, friendly, helpful and they give good sound financial options to choose from. I've never had a bad experience here since we opened our accounts several years ago. I'd highly recommend this branch.”
“I am a new widow and this bank has done so much to help me get my account to my name and assisted with other issues that I faced. A bank with caring and efficient service .”
“I worked with Ricky on some accounts for the family and he was extremely helpful and worked with me through the whole process. I can't thank him enough! Excellent service!”
“Came in very last minute to put some cash into my new checking account before everything closes for Thanksgiving and was taken care of even though it was less than 5 minutes till close.”
10AM - 7PM
14111 N Prasada Gateway Ave, Surprise
Banks
“They really take the time to help with any questions and make you feel like a valued customer. It’s rare to find a bank where the staff actually remembers your name and greets you with a smile every time. I truly appreciate how easy and stress-free they make everything. Highly recommend!”
10AM - 6PM
17049 W Bell Rd, Surprise
Banks
“I’ve been using this bank since I was 16 and had my first job at Dunkin. That was almost ten years ago. The tellers have always been very helpful and kind, even back when I didn’t know what I was doing. I also remember making coffee almost daily for a sweet black-haired woman who seemed to be in-charge of the other employees at this branch, and she even explained how survivor benefits for children with deceased parents works for me due to her experience with it. I thank everyone at this branch, current and former, for their professionalism and kindness.”
9AM - 5PM
14543 W Grand Ave, Surprise
Banks
“I opened a Flagstar account earlier this year due to their rates, but have stayed due to their customer service. Jessica M. has gone above and beyond to ensure my banking needs are met and has been nothing short of amazing! I live out of town and being able to simply pick up the phone and call her directly to assist with transactions has been exceptional. She truly sets this branch apart from other locations and banks. Thank you Jessica!”
“Shout out to Denise Lynn amabisca! Relationship banker she was very awesome in helping me out. Very professional and greatly appreciate her. I think every Bank should have individuals like herself working and it will make a better world once again kudos!”
9AM - 5PM
15481 Cactus Rd, Surprise
Banks
“Do yourself a big favor and pick this as your home branch over the Bell Road location.
If you require the assistance of a banker, ask to work with Lindsay Negben. She was very personable and helped make my visit seamless and enjoyable.
Customer service is a dying art. Everyone I dealt with here in person or over the phone was very professional and helpful. How refreshing!”
“I came here today to apply for a bank card. When I opened the door and walked in, I was greeted warmly by a tall woman in a glass office. I don't speak English, so she patiently communicated with me using Google Translate. Solved the problem for me. Not only is she proficient in her business, she is also kind-hearted and willing to help others. I am very grateful for her help. She helped me a lot and was very patient, which moved me very much. I later found out her name was Heather Brady”
“I had a wonderful experience at Chase Bank recently, thanks to the outstanding service provided by Natalie, one of the tellers. From the moment I walked in, she greeted me with a warm smile and a genuinely helpful attitude. She was professional, knowledgeable, and incredibly patient as she helped me with a few complex banking needs.
Natalie took the time to explain everything clearly and made sure I felt comfortable throughout the entire process. It’s rare these days to find someone who truly goes the extra mile for customer service, but Natalie certainly did. She’s a true asset to the Chase team, and because of her, I’ll continue to choose Chase for my banking needs.
Thank you, Natalie, for making my visit such a positive one!”
“It is a pure delight and pleasure to have Andronica at this location. Went in last week and after my interactions with her, had meant to post a positive review, but completely forgot to do so. After I left today, I made sure that I would post a review when I got home. I look forward to seeing her smiling face and outgoing personality. She brightens the day which makes the great customer service stand out!”
Open 24 hours
13982 W Waddell Rd, Surprise
Banks
“The branch manager should be recognized and commended by Wells Fargo for her excellenct customer service skills, knowlege of banking, and going above any beyond to help me with a unusual banking situation I was having. I was at another branch, ...was on the phone with customer service.... and it was not until I stopped here and talked to her that my issue could be resolved!”
“A nice banker came up to me in line and asked me how he could help. We handled thing's at the ATM that gives up to $1500 and ordered a new card ? from my phone.”
10AM - 4PM
13780 W Waddell Rd, Surprise
Banks
“"If only he had a brain?"..Feels good to be back (LV2PHX) but what doesn't feel good is showing up late for miscommunication..Misfire is worse because you can show up on time and still have your bank robbed. Especially when you have to go to the nearest Circle K(Valerio) for a Polor Pop beverage just so on return you witness,draw and miss..You fail, those are grounds for termination and if you're lucky you won't get sued as you have to see what's beyond the target."Be good"..Bank-Captain Steven Merrett had emailed two weeks worth of schedules while my understanding was I start next week..Las Vegas,NV Bank-Captain John Simo would usually call us on Sunday and have us jog it down, which is very effective as good communication is key to Pivotal to the mission.."Pueblo or Mari-Muse?"..After graduating from Osborn Middle School I had a choice between North or Central is like picking what to have my brother bring me for lunch..Subway or Rubio's,(?).."Pueblo Chico, Infierno Grande"..Busy bank and busy bodies as working in a centric center reminded me of working in Village Center Circle Las Vegas,NV. Similar to Charlestown's "The Square" in Boston, Massachusetts where the square/center is full of banking centers and the Wise Choice is obvious...”
“Good bank. Easy in, easy out. Bilingual staff. Manager is really nice. They give best banking advice and all your choices. UPDATE: Best bank ever! Jose Rodriguez and Christian Orlando Colima are fantastic employees. I love this bank.”
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“They are not my credit union but they are sister branch for both of my employers credit unions and definitely a great branch! They are always looking for a way to make me feel at home and go above and beyond for every customer. I love seeing Harmony’s friendly face!”