Verizon's Tempe store offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose to shop online, with options such as in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Many reviewers praise the store for its quick and efficient service, with staff like Sebastian and Tanner providing knowledgeable and helpful assistance that made the experience fast and easy. Customers often comment on how the staff go above and beyond to answer questions and help with discounts. However, some reviews mention negative experiences, including being misled by a representative about device protection costs, which resulted in unexpected charges. This issue was eventually resolved with a full refund after customer care intervention. Additionally, there are concerns about the business phone systems, with a reviewer criticizing the lack of on-site tech support and hardware support, leading to ongoing issues for their business. Overall, the store receives praise for its quick service and helpful staff, but potential customers should be cautious about certain business services and billing practices.
Great service. David helped my mother learn how to use features of her phone, he was very kind and helpful and got her problem solved in minutes.
July 2026
Knowledgeable Young Man Named JoJo helped me out in an instant , I came into today to return an old phone that was a trade-in .. everything went smoothly and in/out less than 5 minutes ! Thank you guys .
July 2026
Bryanna did a fantastic job assisting me. I had issues with being miss charged and she was very professional and helped me through the entire process. Great employee and good at building rapport with customers.
