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“I went to Sketchers on December 27th at around 5pm to look for new runners, when I got there, there was a girl that got me a pair of shoes to try on. She never came back to see if I needed help then Lorne came and asked me if I needed help and he helped me so much as I was finding my shopping experience stressful as I have wide and small fert with no arch support. Lorne has made my experience pleasant and he related to my needs. We need more people like that as someone that like me who has troubles finding shoes makes it so much easier and pleasant. I had bought the sketchers slip ons with arch support from him and I was so happy and pleased with my experience there as that was my first time having someone relate to me.”
“I needed the items in the photo but they were sold out everywhere or only available in black. I found them at PEN RUN. I live in Ottawa, so I contacted them for information about shipping. They were really, really nice and very helpful. I got my item very quickly. If customer service is important to you, you will not be disappointed with these folks.”
“Great tack and western clothing and boots. Picked up my daughter a new pair of boots. The team was wonderful and very helpful. As my daughter is 13 the team worked with her to find a style and boot that worked for her.”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“I was in the store on December 27th, which has to be one of busiest days. The young woman who helped my sons and nephew was incredibly patient, kind, and helpful. Refreshing to see in a retail environment.”
“Great experience at the store!
Gagan .. The staff member was excellent—friendly, knowledgeable, and quick to help us find the right shoes. He checked the inventory right away, made sure we knew about the store’s sale, and overall gave great customer service. A real asset to the store.”
“Just had to exchange some nike runners I was gifted from a women's 10 to a men's 9.5 Urvaksh was so knowledgeable about sizing and specifications of the shoe and made my exchange an enjoyable experience. Very friendly & genuine
He's a keeper! Thankyou!”
“Today I visited store and my my experience was fantastic employee named simranpreet helps me choose shoes that suits me i really appreciate her she is welcomeing and polite .”
“The store has great discounts for amazing quality shirts & name brands. They have printed casual T’s, jeans, dress shirts, dress pants, loungewear — everything you are looking for big n tall! The store staff are very welcoming & helpful. It’s a quaint little store tucked away with plenty of parking.
Special shoutout to Denise who personally went above & beyond for me. I asked for a box and she took it upon herself to wrap it up for me! Amazing service.”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“I was on a wild goose chase for the elusive perfect shoe for a wedding. I have grown up shopping at this mall, and always head straight to the usual suspects. Have walked by Devon so many times but never actually have gone inside. Their sales associate Raman was so wonderful that I had to come leave her some stars! She was so interested in finding me the right shoe, even though they were in the middle of a massive sale and extremely busy. This woman flies, I don’t think I have seen an employee run around while keeping everyone’s requests in order so well in many years. They were honest when I asked for opinions as I was shopping alone which was so appreciated. I did not find the shoe I wanted (I also hadn’t found it at like 7 other stores) but trust that the very first shoe store I head to when I go to Guildford Mall will be this one. I know how hard it is to find staff like this - and the other employee was equally as lovely. Thanks Raman! ⭐️⭐️⭐️⭐️⭐️”
“I went there yesterday for shopping.The customer service here is outstanding. The staff is respectful, supportive, and always ready to help with a smile. It made my shopping experience very pleasant. Highly recommended!”
9AM - 9PM
10191 152 St, Surrey
Shoe Stores
“Ms Rana was not only a super great help but her kindness and warmth while helping us was outstanding,
Not only she gave us professional high level costumer services, but as well when she even took that extra step to help us find what we need and checked with her colleagues to make sure we leave store happy was amazing
I will never forget that warm smile”
10AM - 9PM
10355 152 St #2077, Surrey
Shoe Stores
“Hi
I want to thank the girl named Simmi at Aldo Guildford, Surrey BC, who helped me during my visit to the store. She was so patient and helpful, assisted me in finding my size, and arranged an online order when my size wasn’t available in store. The order was delivered to my home perfectly. Amazing service and a wonderful experience!
Thank you Simmi for ur service.”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“I came in to buy a pair of runners the other day. I wound up buying two.
The young man who helped me was so nice, I was impressed.
Good job Darrel!”
“My mom and I visited the store to find sturdy/appropriate footwear for our upcoming winter European vacation - immediately upon entering, Mikayla was very welcoming and eager to help us in any way she could. We were so impressed by her broad knowledge of footwear, and she was incredibly patient as we tried on pair after pair! She never made us feel rushed, was very patient and was also able to help a myriad of other shoppers while we continued trying on shoes. We will definitely be using this location in the future based solely on her excellent customer service and expertise!”
“I manage the office of a local construction business, and have always had the pleasure of dealing with Celeste at this Mark's location. She is incredibly kind, knowledgeable, and professional. I'm amazed every time I come in to shop there, she remembers me and always asks how my business is doing. Such an amazing lady- Mark's is lucky to have her!”
“Last week，I went to the store hoping to use the $20 reward to buy a pair of shoes for my child. I then discovered that the previous cashier had given me the wrong information. The reward was supposed to be used within one month, but I had been told it was valid for three months. Because of that mistake, the $20 reward had already expired.
Thanks to the help of the two staff members, Shubash and Gwcnoor, the issue was resolved very quickly, and I was able to successfully use the reward. I am truly grateful for their professional and friendly service. They really made my experience a positive one.”
“Had a great experience today. Purchased an outfit for a wedding event. Well organized store…. Love how it’s color blocked . The staff was friendly and helpful. Will definitely shop here again.”
“At Willowbrook Foot Locker, the customer service experience can be described as a nightmare. Imagine walking in with a pair of Retro Jordan 5s that have a clear manufacturing defect, only to be met with indifference. The staff might roll their eyes, mumble under their breath, or act as if your concern is a major inconvenience. Instead of helping, they may question the validity of your complaint or suggest that it’s your fault for not taking better care of the shoes.
Contrast this with the professional service at Guilford Foot Locker. Here, staff members greet you warmly and listen attentively. They understand the importance of addressing your issue promptly and respectfully. When you present the defect, they don’t just take your word for it; they actively engage in finding a solution, whether it’s offering an exchange, a refund, or even just a sincere apology for the inconvenience.
In summary, Willowbrook's treatment can be characterized by dismissiveness and a lack of empathy, while Guilford exemplifies what customer service should be—supportive, attentive, and genuinely concerned about your satisfaction.
Thank you Guilford Footlocker and thumbs down ? ??????? Willowbrook Footlocker
Don't shop at Willowbrook Footlocker lest they should sell you defective merchandise”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“Yashika (hope I spelt it right) was amazing! Extremely patient and helpful when my partner looked for boots. She knew the store's products well and was able to give awesome suggestions. She really went above and beyond ???”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“I bought my Timberland boots from here on boxing day. They were so busy but still there was their staff, Rahul who was so helpful.
He suggested how to clean the boots. He even sold me the Timberland travel kit for the boots. He was amazing. You feel welcomed with staff like Rahul. Thank you, Rahul.”
10AM - 9PM
10355 152 St #2045, Surrey
Shoe Stores
“I purchased a pair a shoes from Mcarthur glen outlets, Richmond. The shoes I bought they were uncomfortable and my feet were always in pain after wearing those. So I stopped wearing them ans thought I have wasted my money and I can’t return because I have already worn them.
Yesterday Feb 26, 2025 I went to Guildford Mall, Surrey. I had a thought that I should talk to Brown’s staff. The staff recommended me to speak with the manager there. I shared my experience with the manager. The manager advised me to bring my shoes back and if they are still in good condition, he can exchange. So I brought my shoes back and he exchanged my shoes.
I wanted to take a moment to personally thank you for the exceptional customer service he provided during my recent visit to Browns Shoes. His willingness to go above and beyond to facilitate my shoe exchange made the entire experience seamless and stress-free.
The manager’s professionalism, patience, and commitment to customer satisfaction truly stood out, and it’s clear that he takes great pride in ensuring a positive shopping experience for every customer. It’s rare to encounter such genuine care and dedication, and I sincerely appreciate your efforts.
Thank you again for your outstanding service. I will certainly be recommending Browns Shoes to friends and family and look forward to returning in the future.”
“Excellent service ! Staff girls are so helpful !
They help you find the right size and guide you as well !
Thanks for your great help!
Very well organized store ! So neat and tidy !”
“Absolutely everything you need to buy work clothes and footwear, they have everything from the best brands to very affordable things for the price, highly recommended.”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“The staff are usually very helpful without being pushy, and they’re good at suggesting fits and alternatives when something isn’t quite right. Fitting rooms are well maintained and the overall shopping experience feels polished and comfortable.”
“very kind workers who helped me find dresses for myself. The prices are so so good for the pleasing aesthetic of the dresses and I am very happy about my experience here!?”
9AM - 8PM
7908 120 St, Surrey
Shoe Stores
“Staff are very accommodating, especially the Filipino supervisor who is very attentive and kind by helping me find the optimal options for my needs. He is very knowledgeable about his products. Highly appreciated for his act of kindness.”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“Staff were Very pleasant, VERY helpful and VERY knowledgeable about styles, comfort, brands and fit! My shopping experience was definitely worth bragging about! ~ ANDREA G.”
10AM - 9PM
10355 152 St, Surrey
Shoe Stores
“On 14th July 2024 Sunday at 6pm, I was helped by a staff named "Ash". It was around closing time, but she seemed full of energy, smile on face, helped me with refund of women sandal, answered my queries and even ordered men boots that i liked but the size wasn't available in store. Here Ash 5 star to you. Keep doing good job Girl.”
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“I have severe plantar fasciitis and this is the only place I go to for shoes. Sahil has incredible customer service. I always feel satisfied and happy with my purchases”