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“It is always a pleasure working with the ITS team! Their response is amazing! We have yet to come across an issue that David Moro cannot help with. I look forward to continue working with everyone at ITS!”
“Had the pleasure to be helped by Hugo today at the AT&T on Kanan Rd. in Agoura Hills. Hugo went above and beyond to provide the best customer care experience for me and my family. We went in for trade ins and data transfers and Hugo was extremely knowledgeable about everything and offered the best customer support.While waiting I witnessed him interact with an angry customer and Hugo handled himself outstandingly, he kept his cool and diffused the situation, made calls to support that angry lady and did his best to accommodate her absurd demands. I was impressed by his kindness and patience.I would 100% recommend this store!”
“We rented a Starlink to provide wi-fi at an outdoor event at our school in Washington, DC. Ian provided great--and efficient--advice; the Starlink arrived on time as promised and returning it was equally as easy as receiving it. Highly recommend this business.”
“Wait time was very short. Less than 5 min. Actual service time 10 minutes. Very professional. Courteous. Serviced 2 devices. Very happy with the whole experience.”
“Stephen and his Un1teee team are available to us 24/7 to troubleshoot and solve both everyday and unique IT challenges. This for sure gives me "peace of mind" knowing that I have an entire team of professionals led by Stephen who is genuinely compassionate about keeping our IT needs in the "resolved" bucket! Thank you for your role in streamlining our IT for our remote team and beyond!”
“Christian got 3 new lines activated for me. I told him I only had 45 minutes, he said he could do it in that amount of time. He was done in 40. Everything worked exactly as he said. I had a great experience and T mobile is saving me money over Verizon and seems to work just as well.”
“By far, they are the best VOIP provider that I have worked with. Great support. The longest I have ever sat on hold to talk to a tech was 30 seconds. You can't ask for anything better.”
“Came in to upgrade my phone and I am very pleased I was given different options for promotions. I didn’t feel I was being forced into buying other items or being upsold. Ashley I think is the sales person who helped me, she was very sweet and understanding when I told her I wasn’t trying to add so much to my bill. Overall left happy with my new iPhone 15!”
“Our family switched providers and the results show. The speeds and consistency of the network are excellent. The whole team was very friendly and helpful with finding the right plan and scheduling the installation. After the installation, Andrew with the networking department has been very helpful with further improving speeds and explaining future network projects. As a rural household, it's nice to have internet you can rely on that meets the demands of the twenty-first century!”
“Came here as i inadvertently dropped my Sim card. They spent a lot of effort to help me, for which I'm very grateful. Amusingly, their dmv card scanner wasn't working, which is the fault of Tmobile. They gave me another option which i was ready to implement. Succinctly, i went home and found my sim card.”
“Go Creative Wireless is outstanding! We live in a rural area and don't have other options. But even if we did have other options, this is the company I would choose. Brandon also just installed a new router at our home - faster, further distance, and less expensive. Thank you!”
“Had a great experience with the Spectrum Thousand Oaks location. Trever was very helpful and had me in and out with new mobile service within 10 mins. Really glad I switched over from T-mobile.”
“When my phone suddenly stopped getting service (even with Wi-Fi), I visited this store and was immediately helped by Tab. He was professional, personable, and clearly knew his stuff—quickly troubleshooting the issue, swapping SIMs, and even showing me a great 5G home internet option that saved me money.
When the issue persisted the next day, I came back and was helped by Dustin. Despite a busy store, the check-in process was smooth, and Dustin took his time, involving the whole team and even calling corporate to exhaust every option before considering a replacement. The level of teamwork was impressive—they weren’t trying to upsell me, just genuinely fix the issue.
In the end, I did replace the phone—but only after being fully informed, respected, and supported throughout the process. This team values integrity and customer care over quick sales, and that alone earns my continued business.
Highly recommend this store—especially if you value real solutions and service that goes the extra mile.”
“I'm not sure about these reviews. I think people shouldn't base their complete thoughts about a store based on just on reviews they read. I think they should base it on their own experience. My friends and family highly recommended Verizon Wireless to me. I was with Tmobile for years. Never did me wrong. My account was always in good standing. Service was just ok. Until the day I made the switch, Tmobile, locked both my phones, held my numbers so Verizon couldn't port it. It was a total nightmare to get Tmobile to release my numbers. They were acting like complete assholes (excuse my language). It felt like a bunch of kids bullying a kid. Going back and forth with them. It really sucked. P.I.M.A Until I walked into this Verizon Wireless store, right after work, one hour before they closed. It was the best night of my life. They took multiple steps to get my numbers ported. (I ended up purchasing 2 S24 Ultras) . They got those 2 phones activated and ready to go. The level of customer service that I received that night was above and beyond. I went in their upset and irritated. I came out a completely different person. They really made my night. I will never go back to Tmobile. Their customer service sucks. The way they treat people is fake because at the end of the day. They will end up screwing you over. As I said before, it's ok to read reviews, but experience things for yourself. Thank you Verizon Wireless of Simi Valley. Much appreciated! You guys Rock!”
“Going into a Spectrum store was a daunting thought. However, I arrived and found plenty of car parking, and the interior of the store is open concept and fresh. The associate assisting me made the process flawless ?
I upgraded, have new equipment, and am pleased w my experience today.
Ty, Spectrum ?”
“I've had Frontier for a few months now. I purchased their 1Gbit/sec fiber optic plan when it was offered to me at my doorstep. Overall, I'm very satisfied with the service, although there are some things that could be improved.The first thing that I would like to bring up is our Amazon Eero router. It's a WiFi 6 router, which is nice, but it's not exactly top-of-the-line equipment. I would have rather had the option to use my own router and cut the equipment rental out of my bill, but that wasn't an option at its installation.The second thing that I want to draw attention to is the ethernet cabling. It's UTP Cat. 6e, which is typical. It's fine to use for ethernet, as it is an industry standard, but I would have liked the option to install FTP ethernet cabling. My roof is neither thick or made of conductive material, so electromagnetic radiation may pass through fairly easily to cause interference.Again, my overall experience is positive so far. I'm glad that I made the change, even though it's not perfect.”
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“Came in on a Saturday expecting to wait to get me and my family switched over to T-Mobile from Verizon and the whole staff there was super friendly. Everyone there was kind and knowledgeable on all my questions and concerns. Was worried about all the bad things you hear on “added fees” but the rep who was helping me explained everything in detail! Will come back to this store”