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“It is always a pleasure working with the ITS team! Their response is amazing! We have yet to come across an issue that David Moro cannot help with. I look forward to continue working with everyone at ITS!”
“Your employee, Hansel, is the most helpful person I’ve ever encountered in this store. He’s incredibly focused, caring, and smart. The best experience I’ve ever had at any T-Mobile store. I’ve never had such great customer service. Truly recommend! Thank you for him.”
“If you want top notch professional, personable and competent help, see the store manger, Arien, he is absolutely the best! I’ve been to other stores, there’s no comparison!”
“We rented a Starlink to provide wi-fi at an outdoor event at our school in Washington, DC. Ian provided great--and efficient--advice; the Starlink arrived on time as promised and returning it was equally as easy as receiving it. Highly recommend this business.”
“I just wanted to take a moment to recognize Josh at T-Mobile for his excellent customer service. I had gone to two different T-Mobile stores trying to get help with an issue on my phone, but unfortunately I kept getting told to come back later. I also tried calling customer service and was just sent back and forth without getting any real help.
When I finally came in and spoke with Josh, he helped me right away. He knew exactly what to do and had my issue taken care of in about 10 minutes. No excuses, no runaround just great service.
It was honestly a huge relief after the frustrating experience I had before. Josh was professional, knowledgeable, and efficient. Employees like him really make a difference, and I hope his hard work gets recognized. Thank you again, Josh!”
“Stephen and his Un1teee team are available to us 24/7 to troubleshoot and solve both everyday and unique IT challenges. This for sure gives me "peace of mind" knowing that I have an entire team of professionals led by Stephen who is genuinely compassionate about keeping our IT needs in the "resolved" bucket! Thank you for your role in streamlining our IT for our remote team and beyond!”
“I had an amazing experience at T-Mobile thanks to Cameron! From the moment I walked in, he was friendly, professional, and genuinely focused on helping me find the best solution for my needs. He took the time to explain all my options clearly, answered every question with patience, and made sure I felt confident in my decision.What really stood out was his knowledge and honesty — he wasn’t just trying to make a sale, he truly cared about making sure I got the best plan and device for my situation. The whole process was smooth, stress-free, and actually enjoyable.
If you’re visiting T-Mobile, I highly recommend asking for Cameron. Top-tier customer service all around!”
“Stopped by to check their deals, and Adriana and Ronald helped my family with our six lines. I highly recommend working with them. They were both very patient when my family asked multiple questions. We never felt rushed and felt very comfortable working with them.”
“By far, they are the best VOIP provider that I have worked with. Great support. The longest I have ever sat on hold to talk to a tech was 30 seconds. You can't ask for anything better.”
“Our family switched providers and the results show. The speeds and consistency of the network are excellent. The whole team was very friendly and helpful with finding the right plan and scheduling the installation. After the installation, Andrew with the networking department has been very helpful with further improving speeds and explaining future network projects. As a rural household, it's nice to have internet you can rely on that meets the demands of the twenty-first century!”
“Go Creative Wireless is outstanding! We live in a rural area and don't have other options. But even if we did have other options, this is the company I would choose. Brandon also just installed a new router at our home - faster, further distance, and less expensive. Thank you!”
“Had a great experience with the Spectrum Thousand Oaks location. Trever was very helpful and had me in and out with new mobile service within 10 mins. Really glad I switched over from T-mobile.”
“When my phone suddenly stopped getting service (even with Wi-Fi), I visited this store and was immediately helped by Tab. He was professional, personable, and clearly knew his stuff—quickly troubleshooting the issue, swapping SIMs, and even showing me a great 5G home internet option that saved me money.
When the issue persisted the next day, I came back and was helped by Dustin. Despite a busy store, the check-in process was smooth, and Dustin took his time, involving the whole team and even calling corporate to exhaust every option before considering a replacement. The level of teamwork was impressive—they weren’t trying to upsell me, just genuinely fix the issue.
In the end, I did replace the phone—but only after being fully informed, respected, and supported throughout the process. This team values integrity and customer care over quick sales, and that alone earns my continued business.
Highly recommend this store—especially if you value real solutions and service that goes the extra mile.”
“I came to this location on Friday 13th with frustration of my old phone that kept restarting. As soon I walk in I was greeted by one of the managers and told me someone will assist me. Soon after David came to assist me and answered all my questions. He was patient and answered all my questions. He helped set up my phone. Thank you David for your excellent customer service. I think I probably spent close to 3 hours or more due to my old phone kept restarting itself and we have no control over it. All the staff here go above and beyond with their customer service.”
“Going into a Spectrum store was a daunting thought. However, I arrived and found plenty of car parking, and the interior of the store is open concept and fresh. The associate assisting me made the process flawless ?
I upgraded, have new equipment, and am pleased w my experience today.
Ty, Spectrum ?”
“I've had Frontier for a few months now. I purchased their 1Gbit/sec fiber optic plan when it was offered to me at my doorstep. Overall, I'm very satisfied with the service, although there are some things that could be improved.The first thing that I would like to bring up is our Amazon Eero router. It's a WiFi 6 router, which is nice, but it's not exactly top-of-the-line equipment. I would have rather had the option to use my own router and cut the equipment rental out of my bill, but that wasn't an option at its installation.The second thing that I want to draw attention to is the ethernet cabling. It's UTP Cat. 6e, which is typical. It's fine to use for ethernet, as it is an industry standard, but I would have liked the option to install FTP ethernet cabling. My roof is neither thick or made of conductive material, so electromagnetic radiation may pass through fairly easily to cause interference.Again, my overall experience is positive so far. I'm glad that I made the change, even though it's not perfect.”
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“Andre and Rico were the best ...
They helped a friend with a difficult situation that nobody even in Tech Support was able to.
Amazing customer service.”