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“Alex was amazing and so professional. He went out of his way to make sure i understood what was wrong with my phone. He really went the extra mile!
He’s an asset to any company that has him as an employee.”
“I cannot say enough great things about Stephanie and the level of customer service she provided me today. After spending HOURS on the phone with AT&T, speaking with multiple representatives, and contacting different stores trying to resolve an issue with a pending phone order, I was incredibly frustrated and felt like I had completely run out of options.
Stephanie took the time to actually listen to what was happening and, instead of simply telling me there was nothing she could do because the order was placed at another location, she took ownership of the situation. She explained everything to her store manager, who then contacted the manager of the original store on my behalf. Together, they were able to reach him while he was away at a conference and get the process started to cancel my order.
What impressed me most is that Stephanie did not have to do any of this. The order wasn't even placed at her store. She could have easily redirected me elsewhere, as others had done, but instead she genuinely tried to help me find a solution.
After such an incredibly frustrating experience, Stephanie was the first person who made me feel like someone at AT&T actually cared about resolving my problem. That kind of initiative, empathy, and customer service deserves to be recognized.
Thank you, Stephanie! You turned an absolutely terrible experience into a positive one, and I truly appreciate you going above and beyond for me. Five stars specifically because of you!”
“It is one of the best shipping stores in Thousand Oaks, I really like the friendliness of the owners and the girls who work there. Thank you for your good services”
“These 5 stars are for Karina! She has now helped me twice in the last year with the process of getting new phones for both my son and I. She is extremely knowledgeable, professional, and friendly! Often times this process can feel intimidating but she makes you feel like your in it together and she will ensure you leave satisfied! AT&T is lucky to have her as an employee!”
“Alexandra made sure that I had all the info I needed to make the best choices for myself. She had so much knowledge and was able to solve my problems completely and helped me make all my choices to my satisfaction! I was also very impressed with the way the whole team worked together to provide me with an excellent stress-free experience . I am so happy that I and my family chose AT&T. as our provider.”
“Cam was terrific! He found us the best deal. I have told all my family members to go to him for any cellphone needs! I live in Camarillo but will always travel to this store to see Cam.”
“After spending over two hours on the phone with customer service without getting the issue resolved, I decided to go to the store, and I’m so glad I did. Bentley went above and beyond to help me and took care of the issue.
He is extremely knowledgeable about their systems and clearly knows what he’s doing. While I was at the store, we called customer service for assistance, but they couldn’t even figure out what needed to be done. Bentley actually tried to explain to them how to fix the problem because he didn’t have the authority or access in their system to fix it himself, even though he knew exactly what needed to be done.
After another 35 minutes on the phone with customer service, with Bentley right there trying to guide them, he eventually figured out a way to resolve the issue on his own.
What a great experience and outstanding customer service from Bentley! He was patient, knowledgeable, and genuinely went out of his way to help me. He deserves recognition for his dedication to taking care of customers.”
“Today’s experience was amazing. The team at the store bent over backwards. Not only did they switch my account back to Verizon, they took a lot of time dealing with issues we encountered with kindness and patience.”
“Andy was really helpful and patient with me, made everything go smoothly and was transparent with everything would definitely come back here! Andy went the extra mile to help me out. Would definitely refer that store to my friends.”
“Your employee, Hansel, is the most helpful person I’ve ever encountered in this store. He’s incredibly focused, caring, and smart. The best experience I’ve ever had at any T-Mobile store. I’ve never had such great customer service. Truly recommend! Thank you for him.”
“Julian was amazing. I would give 10 stars if I could, He went above and beyond to fix the issues with my iPhone. He kept me informed through the process and fixed it very quickly.
I Highly recommend you go see Julian if you have any issues with AT&T issues.”
“If you want top notch professional, personable and competent help, see the store manger, Arien, he is absolutely the best! I’ve been to other stores, there’s no comparison!”
“Our family cannot recommend Young & Joe enough! They always go above and beyond to get us the best deal and their knowledge of products and services is amazing! Their follow-up is 100% what great customer service is all about!”
“Abel’s Liquor Store is easily one of my go-to spots. They always have a great selection of tequila, whiskey, beer, and hard-to-find bottles. Everything is always cold, organized, and easy to find.
The customer service is what really stands out though. The staff is friendly, welcoming, and always helpful if you’re looking for recommendations. Abel runs a great store and you can tell he takes pride in the business. Great neighborhood liquor store with great people.”
“I just wanted to take a moment to recognize Josh at T-Mobile for his excellent customer service. I had gone to two different T-Mobile stores trying to get help with an issue on my phone, but unfortunately I kept getting told to come back later. I also tried calling customer service and was just sent back and forth without getting any real help.
When I finally came in and spoke with Josh, he helped me right away. He knew exactly what to do and had my issue taken care of in about 10 minutes. No excuses, no runaround just great service.
It was honestly a huge relief after the frustrating experience I had before. Josh was professional, knowledgeable, and efficient. Employees like him really make a difference, and I hope his hard work gets recognized. Thank you again, Josh!”
“I've been to all of the Target locations in Ventura County more times than I can count. This Moorpark location is by far the best Target store in the area. The helpful staff, overall cleanliness, availability of stock, and the type of inventory have been consistently great at this Target in Moorpark.”
“Liz is such an amazing helpful girl very patient and kind too
I went in for a problem and she helped me with it. I originally came with the other girl and she was so rude”
“I want to say this place is great ! This guy saved my phone!!!Out of no where my iPhone died and didn’t respond I’ve tried everything nothing workedThis guy was super nice his name is NelsonHe gave me a fair price and worked on it very hard and after less than 20 minutes my phone was up and running!!!So thankkkk you so much , just as I lost my hope for my phone.I really recommend this place he has excellent service and he definitely deserves this review!!!It’s been very hard to find good places to recommend lately , but this guy is your guy I’m telling you if someone can fix it it’s him!Hope my review helps you if you are feeling hopeless about your phone like I was about mine . Thank you , thank you , thank you!”
“Jay was wonderful. He patiently helped me get my new I pad started when I had a problem getting in. He also showed me some shortcuts and other helpful information
Very happy with the service”
“Best Customer service I’ve ever had! David G. went above and beyond to help me set up my new phone coming from Verizon and made sure all of my promotions were honored on my new bill.
I really appreciated his patience by answering all of my questions, as you can imagine changing providers can be very overwhelming. I highly recommend coming to this store and asking for David.”
“I just wanted to give a huge shoutout to Crystal for the amazing customer service she gave my family and I today. There were four of us, and she was so patient, kind, and helpful with every single one of us. She even helped set up our phones and was incredibly knowledgeable. She took the time to thoroughly explain our new plan, answer every question we had, and made sure we fully understood everything without ever making us feel rushed. You can tell she genuinely cares about helping people, and it made our whole experience so much better.
Because of the experience she gave us, I’ll definitely be coming back to this location and asking to work with Crystal again. She’s the kind of associate who makes you want to return. Thank you for going above and beyond we really appreciate you! T-Mobile is lucky to have you.”
“Go Creative Wireless is outstanding! We live in a rural area and don't have other options. But even if we did have other options, this is the company I would choose. Brandon also just installed a new router at our home - faster, further distance, and less expensive. Thank you!”
“Verizon on westlake blv customer service, Alfredo was helpful, kind and knowledgeable. He help trouble shoot an issue, also saved me money on my monthly Verizon bill. Explained benifits of a new S 26 + and by doing a trade in only cost me 200.00. Also, the Ultra watch having longer battery life.
The staff was all Very friendly and helpful. I highly recommend Verizon Westlake for great service!”
“This is not a review of Verizon as they have been horrible. BUT Thankfully today at the Simi Verizon store Marcus was able to quickly troubleshoot and determine our issue. He even called Verizon to make sure they did indeed send us a new product. Marcus went above and beyond. Better than the Apple Store!!”
“Going into a Spectrum store was a daunting thought. However, I arrived and found plenty of car parking, and the interior of the store is open concept and fresh. The associate assisting me made the process flawless ?
I upgraded, have new equipment, and am pleased w my experience today.
Ty, Spectrum ?”
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“Andre and Rico were the best ...
They helped a friend with a difficult situation that nobody even in Tech Support was able to.
Amazing customer service.”