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“The staff is sooo friendly and welcoming. I’ve used other ups stores for Amazon returns and they act like it’s a chore to scan the package or QR code. I love coming to this store. Always a pleasure.”
“The store employees at 204 E 2nd Avenue in San Mateo are so friendly and helpful. I especially love dealing with Sadegh. I am so happy when I see him at the front desk.”
“I’ve had a mailbox at this Postal Annex for a few years now, and I’ve always been super impressed with Morgan. She somehow knows every mailbox customer by name and face—it’s honestly amazing. I walk in and she’s already pulling out my mail before I even say anything.
Even when she’s the only one in the store and there’s a line, she handles it all like a champ. She stays calm, keeps things moving, and still finds a way to be super friendly and helpful to everyone. She’s super organized and just seems to have it all handled, no matter how busy it gets.
Morgan is a big reason I keep coming back. She makes the whole experience feel personal and efficient, and you can tell she really cares. She’s awesome! This place is lucky to have her!”
“Sometimes we need the service to be quick but there is a big line because people is taking pictures for their passport, and for each customer that is taking pictures is about 10-15 mins wait, that makes the line bigger enough to leave and find another store, other than that the store staff is very nice”
“I needed some printing services and Maribel went above and beyond! Total rockstar and was super patient and helpful in helping me print everything I needed! Will definitely be back!”
“The guys at this location are super chill and always helpful. Idk how anyone could give less than 5 stars. They get busy at times but they do their best to get stuff done in a timely manner!”
“A notary public, Jason, demonstrates a friendly and accommodating attitude while maintaining a high level of knowledge and professionalism. The process was efficient and smooth. I highly recommend him for notary services in Daily City, Ca!”
“I appreciate the prompt and professional service provided. The courteous staff made the experience pleasant. Will use again.”
Feel free to customize these reviews to reflect your personal experience accurately.”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
“The staff was amazing and very friendly. I went for a live scan and it was done in less than 10 minutes. Other places I have been too took a at least 20+ minutes.
High recommend this place”
“I visited for fingerprinting, and the staff member greeted me warmly, corrected the errors in my form, and checked everything thoroughly, which I was very grateful for.”
“I had a great experience shipping things today. Despite a busy crowd, things flowed smoothly as Nikki worked multiple registers at the counter for maximum efficiency; she zipped through all the slightly complicated things I needed and I was in and out before I knew it. I saw a few other competent team members working notary and fingerprint services too, with similar skill and efficiency. Excellent service, thank you!”
“Just got passport photos done here for my baby and had the loveliest experience with Robert! He was so friendly, warm, and helpful. Truly went above and beyond with his kindness and recommendations. Service was also super quick and we got our pics completed in less than 20 mins. Highly recommend!”
“I’ve been coming to this UPS Store for over six months now, and I have to say, the service here is always great. The staff is consistently friendly, helpful, and kind. Honestly, out of all the UPS Stores I’ve been to, this one is the best.
I have a P.O. Box here and I stop by almost every day, either to pick up packages or to ship something out. Not once have I seen the staff treat anyone poorly. I’ve had P.O. Boxes at other locations before, and the difference is huge. This place is on another level.
I truly recommend getting your P.O. Box here or using this location for your shipping needs. Wishing the whole team growth and success. Thank you for what you do.”
“Considering it’s the holiday season and people are doing the last minute shopping and returns, this store is quick that even with a long line you’d be attended to in no time.”
“Shout out to the manager Johan and his team at Mission Bay's UPS Store on 3rd Street! I'm really shocked by all the horrible reviews for this place because Johan and the previous manager Paul really took care of all my shipping needs, especially for important documents and invaluable items. They have helped me ship items across the globe and they have all safely arrived at their destinations, unharmed, all in one piece. Yes, the UPS Store and UPS shipping is more expensive than other shipping options, but I do feel you are paying for premium service and quality, as well as a guarantee. I just made a really big move and Johan and his team made sure I got every single box within a week. Given the distance I moved, I was really shocked at the pristine condition of my belongings once they arrived and also with how fast the shipping was! Thank you for all of your help and for staying overtime with my friends and I when we were manically shipping 10+ boxes that one night!! I'll never forget the great service you provided that helped with making at least part of my big move stress-free.”
9:30AM - 5:30PM
63 Bovet Rd, San Mateo
Mailbox Centers
“We arrived to get a notary signature. We were the only ones. Quickly, 5 other customers arrived. Hana was by herself. We had an issue with our names. She politely asked other customers to wait 5 min. As she helped solve our issue, she took care of the others as well. None of the other customers griped. Thanks to them as well”
“I’m getting a kick reading all of the negative posts about the “ rude staff” especially Marc. Marc isn’t rude, sarcastic yes, but he gives what he gets. If you’re polite and not demanding, it’ll all be good, if you’re rude, disrespectful or just stupid ( I’ve been in the store many times watching the interactions) then that’s exactly what you will get back.As far as Carlos and Anna, they are both very nice people, they are just trying to do the best they can dealing with the public. Anyone who has ever had to deal with the public knows this to be true.So for all of you crying about the terrible attitudes etc etc , maybe take a look at how YOU act.I’m not anyone’s buddy, just a long time customer who’s never had any issues with anyone.You get what you give folks, and as I brought up earlier, dealing with the public sucks.”
“Yaritza Rodriguez is amazing!! I had to ship some packages to 7 different locations and I needed some pages printed.. double-sided. My poor planning didn't bother her at all. I was there for 30 minutes while she was helping me all while effortlessly helping others as they walked in. She is fantastic and so very helpful!!”
“Kent helped me pick the best option to move my stuff across the US and even let me load my stuff via multiple trips at his location. Everything arrived safely around the time estimate given.”
9:30AM - 5:30PM
723 Camino Plaza, San Bruno
Mailbox Centers
“Despite the negative reviews I've never had an issue with them. I got something notarized there recently and it went fine . I return stuff for Amazon and ship pre paid labels.”
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“The staff here is amazing! They are so friendly, assisting, and efficient with how they operate this location. Best customer service I’ve ever received from UPS. Thank you, Tula and team!”