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“Crystal was AMAZING! .I went in to begin 5G Home WiFi for my mom. She was very busy since she was the only employee but she was calm, thoughtful and professional. She acknowledgd everyone and found the reason we were all there.
During our conversation I mentioned a few other things I have been thinking about doing. Crystal took notes and said she'd be happy to help review the other items with me. She made suggestions and showed me side by side comparisons of my current plan and the additional benefits if I upgraded my plan and if I upgraded my old iphone 13 to a new iphone 15 pro. I got the 5G Home, the new iphone and did update my monthly plan. I never felt pushed or "sold". I felt heard and cared for. Wonderful Experience!!!”
“Arnab was extremely helpful in reprogramming my phone. He showed me how to possibly troubleshoot problems in the future.
He had great communication and customer service skills. Great employee!!!!”
“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”
“The two guy employees that were working Sunday afternoon and helped me switch from Verizon to Cricket were very communicative, kind, and helpful! They assisted me with trying to get my old number to my new phone since I switched over and they did an amazing job! Got the phone working within the next 2 hours which was really good and their customer service was overall excellent!”
“Zack did a great job fixing my phone. Took him a little longer than he expected so he charged me a little more but I tipped him an extra 20 anyways cuz he got on it right away and fixed it right in front of me. Thanks Zack!”
“Gael was amazing! He assisted as soon as I walked through the door, I did not have to wait. He got my information and got into my account, then he was able to activate my device to my account. If I had the chance, I would love to work with him again! He he as very helpful.”
“Bao helped me get support for my home Internet issues. I'm super thankful he helped me get past the automated support systems to a technical support person.”
“Liyah from the ATT store in Valley Fair was fantastic! She was organized, knowledgeable, friendly and was absolutely amazing in helping us sort through a new Apple purchasing issue we ran into (at the Apple Store funny enough). Really enjoyed the experience and highly recommend her for any customer service needs!”
“I called to ask for a price quote, and Alfie was very kind and gave great recommendations. I went back the next day to have my Samsung screen fixed, and the experience was excellent. They used original parts, and I got my phone back in just 2 hours. The staff who assisted me during the process was also very helpful. Thank you to everyone for the great service!”
“Iven helped me figure out my phone number and get it back after a misunderstanding he resolved it. way to go iven you saved me so much time and money ⭐⭐⭐⭐⭐!”
“This is the place to go if your device needs fixing. Fantastic service, easy communication, and a great price. Brought in my iPhone that had a bad battery and a shattered back plate…good as new within a day. Don’t waste your time at the Apple Store, go to Bay Area Phone Doctor!”
“I opened a phone line with this telecommunications company last weekend. I had a great experience after using it. I can watch unlimited movies and make unlimited calls. Calling my friends in Canada is also free, as is calling Mexico. I can go to many places. There are hotspots, and what I like most is that I can store a large amount of my favorite photos and videos. The monthly fee is only 60 yuan, no tax, and I only need to pay $55 when I pay automatically with a credit card! Especially their sales and technical staff, they feel very professional! I highly recommend it to those who want to open a phone line and transfer it to a cooperative family!”
“Today, I came in to the store right before closing and needed help transferring my sim to my new phone and Darisa was extremely helpful and quick with making sure I got what I needed so last minute. I really appreciated her customer service and will be back for any of my ATT needs in the future. Thank you Darisa!!”
“To get my number transferred from my corporate line to my person line, and then from post paid to pre paid… took 4 hours… thank you Theo. This wouldn’t happen without you sir!”
“I came in today because I wanted to switch back to Cricket after having a horrible experience with another carrier. I'm really glad that I came to this particular Cricket location. Bowen, the sales rep who helped me, was very nice and extremely patient. Since he was there by himself, training a new hire, he had to deal With a couple of customers at the same time. There was an older lady who came in and not tech savvy, like me. He was so patient and kind to her-even showing her the parts of her phone. On top of that, he also had a good sense of humor. I've been to a couple of Cricket Wireless locations and both times I've had a good experience. Thanks for knowing how to take care of your customers, Cricket Wireless!!!”
“Called different ATT stores looking for a specific phone. All the other stores I’ve called either they didn’t pick up. Or didn’t have the phone available.
Called this location, they had my phone in stock and decided to pop on over to do a phone upgrade. I’m glad Nick picked up the phone and helped me see it through and through. He did ask me to come in at a certain, I was in the area so I popped in a little early. He was more than welcoming. He was with a customer before me. Told me he’d be right with me. Didn’t wait long. He was done with the other customer.
He is very thorough. Walked me through the upgraded plan on my account. Answered all my questions. Explained the breakdowns for me. What to expect and made sure I understood what I was getting in to.
We had a hiccup with my phone and he stayed with me and tried his best to figure out the issue so I can walk out with a working phone. I can’t say for the rest of the people that work here but Nick has went above and beyond expectations for customer service. 10/10 do recommend him and this location!”
“Stopped by the AT&T store recently to upgrade my phone and had a great experience thanks to Antonio. He made the whole process super smooth and actually enjoyable. He clearly knew his stuff, answered all my questions without any pressure, and just had a really friendly, easygoing vibe. Honestly felt more like chatting with a friend than doing an errand. Big thanks to Antonio for making it such a positive experience!”
“I don’t usually leave reviews but the team over at ATT on Blossom Hill and Almaden were really fantastic to deal with. I just had a minor repair issue with my IPhone and they gave it their full attention and made sure I was fully satisfied. Highly recommend this team for your phone needs.”
“Came to this location because I was having issues with my phone getting service. Asio greeted me and spent the next hour with me getting my phone working. Asio was great at explaining what was going on (because I'm not tech savvy in the least). An hour later my phone was working! Definitely recommend this location!”
“The store was easy to locate and the inside was clean and organized. I am very thankful that we had the manager Katherine to help us out on Monday morning. Her customer service was professional and kind. She helped my mother and I transfer services from our previous provider to Cricket. She made it super easy, fast and convenient. Katherine went above and beyond in letting us know of how we can save more on our plan and was very knowledgeable in all the services Cricket has to offer.Would definitely recommend this location to anyone. Keep up the good work, Katherine!”
“The manager. Luis, excellent job. He resolved all my doubts and helped me. With my problem. I had already been to that store. And I had a bad experience with an employee. But this time it was more than excellent. Thanks Luis. I hope to return. And be taken care of by you.”
“Great experience at this store. AJ was super helpful in getting me all squared away. Painless and helpful, 2 things I value. Would recommend this store, and ask for AJ!”
“Evelyn, who was assisting me, was courteous, polite and if I may say, impeccablely dressed. Her accumen in smart clothing and colour coordination together with an impeccable eye for jewelry of the most limpid green azure only showcase her sales business ethic of professionalism and caring approach. If you do anything with this next fiscal quarter, you'll make her regional manager with a salary to afford her good taste and smart fashion sense !”
“I’ve been a loyal customer for many years and I went in person to upgrade my iPhone. I was dealt with so many issues trying to return my phone. Alexa was dedicated to providing the best customer service. I went to this location many times to resolve the issue, I was so impressed with Alexa’s knowledge about the issue. It was a very stressful situation for me and the help that was provided to me I can’t thank you enough.”
“I went in to buy a new phone and I was greeted by Jesse, who was extremely friendly and helpful. The process of getting a new phone I had some hiccups due to my old phone not having enough storage blah blah blah. But Jesse was extremely patient and stayed with me for over 2 hours. To help me set up and transfer everything to the new phone .The entire time he demonstrated great patience and I could tell he truly cares about his customers. He was so nice and helpful to me. And treated me as a friend rather than just trying to sell me stuff. He presented me with some great deals that you receive once purchasing a phone and I did buy some items from him, including a new kind of phone charger and other important accessories. He also was a great listener as during our 2 hour plus conversation, I mentioned I was in need of a tablet and he actually offered and showed me some models his store had, which really proved to me he cared. I was there for so long, and he only demonstrated kindness and patience and extreme knowledge of the products. I'm not sure if it was his manager, but there was a very nice woman named evelyn, who was also there the entire time and she was extremely nice and helpful as well. .Overall, my experience with these places is usually terrible and I wish I could give Jesse and Evelyn a more than 5 star rating. They made my experience the best it's ever been and I recommend everyone asks for their help when they need it.”
“MICHAEL did a standup job. He stayed over a. Hour and a half after closing to make sure I went home with a working number and phone. He listened to my input, and was very competent and effective in coming up with a plan to get my phone back working and transferring my service. He finished everything the Nxt day while helping other customers and being the only one at the store. I would reccomend him to anyone needing help with their phone”
“I highly suggest coming to this location! The manager is the best. Very helpful, patient and informative. I moved over from a different carrier and it was such an easy process. I was able to get 2 phones and an apple watch for an amazing price that was unbeatable anywhere else. It wasn't busy so it was nice not to be waiting like other carriers. Check this place out! Like I said kudos for hiring the manager, he's the best around.”
“When I visited, it was understaffed. Just one guy, and a line of customers. But my fix--a screen protector for my phone, was done while I waited, and the tech who did it was friendly and patient with all the customers at the time. He knew his stuff and the results were excellent.”
“My coworker has mention Cricket a few time couple months ago, and current carrier charger me a little high but their service is unstable so I decided to move to Cricket”
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“We met Jack Thanksgiving week to upgrade phones and he introduced us to the FirstNet plan. He took the time to explain the program and all the transfers of our devices. It took longer than expected but he was patient and most of all went above and beyond to make sure we were completely satisfied with the plan. Honestly I had avoided AT&T stores for years and Jack made it a friendly experience. kudos!”