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“Amazing service. I had my hands full and was on a phone call. One of the employees ran out and opened the door for me. Both associates started immediately taking packages and creating labels for me. I was in and out with all my packages ready to go within 5 minutes. White glove experience every step of the process.”
“Was trying to ship home a fly fishing rod and reel that was passed down to me by an uncle. Didn't want to take it on the plane so went into the Village UPS store. It was an odd size to box and ship, but once I explained the situation to the staff there, they teamed up to make it happen! Just received my package, and they did a fabulous job packing it up so it made it here safely. Appreciate all the staff there, working on a Saturday, to help me get this family heirloom home safely! You ladies rock!!”
“Handy place to return your Amazon orders. There is an Amazon self-service kiosk where you bag and tag your own returns, but the staff can help as well. I guess they also have other services like mailboxes for rent, notary, shipping of course. Staff are friendly enough.”
“I always love this Carlsbad (Faraday) facility. I’ve been there several times to pick up things for me and my family. More than 10yrs span. Every single time, the staff are courteous and friendly, respond quickly, and even better, they answer phone calls. You can speak to a person. Not AI. (I love AI services but sometimes they just don’t work the way we need)
This place makes things easier for customers for sure. Thank you all for your great job!”
“THE BEST post office period. Staff are so quick, professional, friendly, and ON their gig! I've had plenty of neighborhood post offices over my 70+ years, Carlsbad definitely ranks TOPS. I live in a neighboring town, but still drive to Carlsbad, just for the folks that work there. FIVE+STARS”
“This is my backup store when the Staples closest to me is sold out. It seems like a much larger store than the Vista store. Or maybe they just stock more items without as much clutter. Prices are as to be expected. Instore and online prices can vary, so often I'll check and if the online prices are cheaper, order online and then do a 1 hour pickup. Save money and earn miles and points. Win, win! Employees are helpful and mostly happy and there usually isn't much wait. Parking can be tricky because it's surrounded by restaurants and there's just one entrance into and out of the strip mall. Sometimes it's easier to park on the side of the store than in front.”
“Katie, Xander, and Jamie rule for being so friendly and down to earth. They mischarged me once and without me realizing it and fixed it my next visit. They’re always willing to work with me and are great about getting my weekly prints done on schedule. Thanks team!”
“Jon was the sweetest & such a great energy very positive, and great customer service. I appreciate people who love providing great service and Jon is one lovely person. Thank you Jon”
“Exceptional customer service! We needed to fax sensitive documents to an extremely busy line, and the store manager, Katie, ensured they were sent successfully and on time. During my visit, I observed how polite and respectful she was with every customer. Even those who weren't conducting business there were guided in the right direction. This Annex will definitely remain on our radar for all our future needs.”
“I personally liked this UPS store. I was dropping off some return packages and the staff was friendly and patient. They do have bad data connection in the store, but the staff was apologetic about it.”
“This is actually insideof the Postal Annex. And even though they can’t ship from QR codes, the woman working was so nice and helpful. i emailed the label to her, but she was willing to let me behind the counter to log in and print. Nicest woman in the world. Lovely shop!”
“Above average (for USPS) on the customer service. The postal workers here have been here for a while, so they know their stuff. 2 automated machines for the self-help types. I also like that they keep the Priority shipping boxes stocked, which many POs struggle with.”
“The owner is literally the nicest woman in the world. I’m so much happier to give my biz $ to an independently owned shop like this than a FedEx Ship or the post office. They’re always so helpful here! And it’s super clean and cute with lovely little gifts as well.”
“I have no idea why the low scores, the young man working at the front is on top of it. He's polite and fast...super knowledgeable. I have been in numerous times and there's never been a problem”
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“Jeff and his staff are super focused on providing a fantastic customer experience. They are always friendly, helpful, and they go the extra mile with each and every customer. It is a pleasure to recommend their services…they’ve earned this incredible reputation the hard way — they put the effort in each and every day. You won’t ever have a need to go anywhere else for your shipping or tracking services.”