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“During my last visit, there was No Wait Time and the technician was efficient and knowledgeable.
Creating an appointment is very simple through their web page and I'm usually able to get an appointment within 24 hours”
“The pro at the patient service center is a 10. However the Quest test upload from Stanford didn't come through - for the second time in a row so he and I had extra hoops to jump through. He juggled the scheduling and did his typical painless draw. :)”
“Always able to get in without an appointment. Usually no more than a 15 minute wait. Front desk is smart and seems to know her job very well. Phlebotomy dept are professional. This is a good location.”
“Out of all the Labcorps in the San Ramon/Danville area, this location is the best. The front desk staff are always very pleasant and welcoming. The techs who draw your samples are very gentle and kind. The office is efficient and quick.”
“First time going to this location. LabCorp is now in the new hospital building at John Muir on the first level. Everything is clean and open. I easily walked in and checked in on the iPad with a scan of my drivers license and a confirmation of my personal information, including insurance. The waiting room was quiet and comfortable, and even though I was a walk-in I was seen fairly quickly. I was given information to sign about my co-pay, which was clearly outlined on the information sheet and then I was taken back for my bloodwork. Jessica was friendly and kind, even though it was first thing in the morning. She quickly and painlessly drew labs and sent me on my way. All in all it was a positive, quick, painless experience. Greatly appreciated.”
“Check in went smoothly. Receptionist was cheerful and welcoming
Waiting area clean.
Conversation between workers in waiting area was kept professional
Adequately staffed.
Lab technician pleasant and painless.
Improvement from visit 6 months ago.”
“Just had a great experience here! Nice hidden gem of a Labcorp. I've been here a couple of times, and came here for 2 hour long GD test. The front desk to the phlebotomist were fantastic and had me in and out of there as quickly as a 2 hour test can be. Will definitely be coming back. Thank you!”
“Ignore earlier negative reviews. I almost cancelled but decided to keep my appointment,
Excellent on time, in and out service. The manager/tech/front desk young lady (she wears all the hats) was efficient, professional, and personable. Thank you again.”
“I gave a rating of 5 because of the staff in the Antioch office. I used to get my results back the next day whenever I have lab work done. I had lab work done on Monday morning and I still don't see any results. I emailed them about this and the response was my labs were taking longer to process because I had orders from 2 different doctors that were combined together. They combined them together so that they would not have to do separate draws. One doctor only wanted my PSA tested, and the same test was included on the order by a different doctor. I am not understanding why that would make the results take any longer.”
“I dropped into this Labcorp location for routine lab draw. The lobby had a few folks waiting and it seemed pretty busy. The woman working reception also turned out to be the phlebotomist. My experience with modern lab offices is they typically understaff their locations leading to backups and frustrated customers. I witnessed phlebotomist Marissa courteously and professionally handle the workload with a friendly demeanor and attitude. It's clear that some of the clientele were repeat customers who enjoyed their interactions in this office. When it was my turn, my visit was prompt and uneventful. Marissa was able to draw quickly with minimal pain. Nobody enjoys going for a lab draw, but my experience today means I won't dread the next visit here.”
“Guessing there is new staff at this location because I was super impressed with the friendliness and competence of everyone I encountered in my visit today. So much so that I was thinking wow, you don't see pleasant people like that every day, I need to praise them on Yelp. I was very surprised to see all the negative reviews about the front desk - maybe that person is no longer there? I saw staff helping folks who had trouble with the check in monitor, and I was greeted with true warmth. The phlebotomist who did my blood draw was a delight - and I have been told I'm a "hard stick" - she made it easy and very comfortable for me. The online appointment system was easy to use and there is a ton of parking. I'd visit this location again for sure.”
“I agree Ed is amazing. He needs to train all the blood drawers I’ve ever had in my life. I can think of three that didn’t cause any sort of pain in 40 years and Ed is one of them.”
“Very clean office, receptionist is very nice, check in process was easy that I was able to get my blood work earlier than scheduled since I arrived 30 minutes earlier. Marissa did my blood work is friendly and professional! I like the lab room there a window I can look outside so, I do not have to look at the needle on my arm. Looking at the window is better than the wall. I will repeat Thank you staff members . Location is pretty good there a gas station right there and popyes fast food. All other restaurants are further away. Parking looks plentiful although I did not use parking since I use the bus.”
“My 10 yo always has a hard time, stumping phlebotomist right and left. They can never find her veins. (Yes, we hydrate and stay warm, wear layers, etc.) we have tried three Labcorp sites. And at each site, they poke her twice without success. Finally, at the Walnut Creek site we found Marcelino, the very best phlebotomist. My kiddo says he is magical. He found her vein on the first try. We have gone back to him after other failed attempts elsewhere. He find her vein on the first try.”
“My whole family goes here. My elderly parents, my wife and myself. The office staff is always professional. The doctors and nurse practitioner and other medical staff take time to listen and are always concerned for our well being. We've been going here for the past 5+ years and it's always been a very good experience for all of us. I recommend this facility without hesitation.”
“I have never had a complaint when I have been to this labcor location - the receptionist was cheerful and the technician hit the vein first time as usual - for some where you go and expect the worst these people make it so much better!!!”
“I have had my kids with Dr. Cortez for 6 years. He is simply the BEST! He is always willing to listen to every detail and concern. Plus, he follows up with test results and to check in when they are very sick after hours. I really appreciate his care for my kids”
“Recently me and my husband had appointments for our life insurance medical exam . Our medical examiner was Beverly and we were absolutely satisfied with the service provided. She was very professional and courteous, made us both feel comfortable including my husband that normally gets very anxious in hospitals or any type of clinics. Thank you ExamOne!!!”
“Went in for blood lab work today. I was worried that as a walk-in I would have to wait a long time.I was pleasantly surprised when I was called in very quickly. The Phlebotomist, Catalina was quick & very professional. Best blood draw I’ve ever had!”
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“Absolutely love this mom and pop pharmacy. Service went above and beyond and delivered a medication when I didn’t have the time to pick it up. Definitely recommend!”