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“Stopped in while in Concord to check out camping gear, and wow — what a great find! The team here is fantastic. The gentlemen working were quick to help, knew the store well, and gave spot-on recommendations. The manager on duty went above and beyond, making sure we left with exactly what we needed and a great deal to match. It’s rare these days to find a store that delivers excellent products and genuine customer care. We’ll definitely be back!”
“This REI ROCKS. Peter -- my friend says you are incredible. The staff were so patient with us as we worked out a really strange corporate kink in the system. It all worked out. Store was very clean and nice.”
“Went in just to look for golf clubs wasn’t really planning on buying. Ended up talking to workers for almost an hour with them giving me really helpful advice on how to improve my game and what kinds of clubs to look out for as a beginner. Not only were the people working there helpful but other customers also ended up helping me out. Everything in the store price wise was comparable to items I see listed on Facebook marketplace most of the time the item was also in better condition. Got what I was looking for in the end for a really good price in really good condition.”
“I was in this store on 1/25/24 at about 3:30 pm, ALL of the staff on the floor were warm, helpful, polite, and engaging. Best customer service I've gotten in the 5 years I've lived in California.”
“This location is the BEST! The employees are all friendly and very knowledgeable at their job. They all helped me find a pair of shoes quickly that fit me perfectly. The other 2 stores I went to had no idea about customer service or about shoes. Thank you Deepti !”
“S/O to my people at LIDS at the Concord mall for their GREAT customer service as well as providing my niece with a Fire custome snapback!!!! S/0 to my man's Dustin and Maddy!!!! Love”
“Cool place. Lots of options on display but not too many options on hand. Very nice helpful people with their electronic shoe size availability checking tool. What a tongue twister huh. I will be going back here in future.”
Sporting Goods
Sporting Goods
Sporting Goods
Sporting Goods
Sporting Goods
Sporting Goods
Sporting Goods
Sporting Goods
“Came in with heel pain off and on for two weeks from using bad shoes to run and other aches & pains. Berto was so patient, it was almost closing. He did 2 tests, made me custom orthotics & provided me shoe recommendations. I walked out with no pain magically just like that! Thank you customer service is amazing”