“Good store in a questionable neighborhood. The service is friendly if a bit slow. However, I've been there with shoplifting episode in progress. Just kids that time but it was not inspiring confidence with a store offering ammo and long guns.”
“Quick and easy! Kids bike inventory flips pretty quickly and we only had a couple bikes to choose from but Bethel was very helpful, knowledgeable, and patient. He helped us evaluate the couple options and we decided to purchase one of them. They have a 7-day money back guarantee should we decide to change our minds after we get home.I recommend this business.”
“Great people who can help you get geared up for whatever you're up to. Nikki got me set up with a properly sized backpack, and everyone else was super helpful helping me pick out gear for an upcoming backpacking trip. I highly recommend this place to anyone who's looking for some good advice.”
“Steve is the man! Got the work done quick, would highly recommend. Been in the biz for 20+ yrs. I will definitely be coming back to Steve for my bowling needs. Thanks again Mr. Valente!”
“Wow- great customer service!! Super helpful team, eager to answer my questions. Very knowledgeable about many different pieces of equipment. Very affordable prices. A LOT of brand new, in the box inventory. I found everything I was looking for. Also- they have a bunch of LEFTY golf clubs! PSA: As a community, we ALL need to be shopping used FIRST. Less waste, less consumption. I know it's easier to just click "order" on Amazon but please think about supporting our local businesses. I usually am okay paying more if it means local, but here you are actually saving money! Certainly we can all put that savings towards something else.”
“This location is the BEST! The employees are all friendly and very knowledgeable at their job. They all helped me find a pair of shoes quickly that fit me perfectly. The other 2 stores I went to had no idea about customer service or about shoes. Thank you Deepti !”
10AM - 8PM
305 Sun Valley Mall Space B-202, Concord“I was in this store on 1/25/24 at about 3:30 pm, ALL of the staff on the floor were warm, helpful, polite, and engaging. Best customer service I've gotten in the 5 years I've lived in California.”
“The service I received from Ashley at the Mac counter Macys SunValley Mall-Concord, CA store #323 is outstanding! No matter how busy that counter gets, Ashley is always attentive and very helpful towards clients. She deserves recognition and a shout out!”
“Cool place. Lots of options on display but not too many options on hand. Very nice helpful people with their electronic shoe size availability checking tool. What a tongue twister huh. I will be going back here in future.”
11AM - 8PM
357C Sun Valley Mall, Concord“My husband and I came here to custom design a hat. I originally came in because I made a custom hat online and was not too happy with it and it was almost double what you can pay in the store. I was hoping they can unravel the part I was unhappy with and do something different. They really couldn't do much for me since the online portal handles things differently than the store, which is fine. Plus, they didn't have the tool to unstitch. We just ended up making a new hat. We worked with the store manager, who was really cool and there were these 2 other guys who were working in the embroidery area. They were so cool and really patient especially since we came in at almost closing. They helped make our design come to life and when we got our hat back, it was exactly what we wanted! I wish I caught their names, but really cool guys. This hat was a Mitchell & Ness so it was really good quality and it was half the price than what I paid at Custom Lids online for a New Era cap.”
“This was my first time shopping at Road Runner and Jocelin was the one who assisted me and she was AMAZING! She listened to my needs in the shoes I was looking for and did great finding ones that matched my needs. I was able to purchase new work shoes, new cardio shoes and two pairs of insoles. Jocelin is super helpful, professional and patient.”