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“I went to get a new phone, my guy Chris was more than awesome. Super nice, funny and super chill while also being beyond helpful. He was telling me about what’s best and most cost effective for my phone when I didn’t ask for any of it. Overall Chris is a great guy and a great employee”
“Rokform is always the best when it comes to sturdy cases and magnets! I drop my phones constantly and never any damage. Plus their customer service is unmatched!”
“Andrew Miller at the Fountain Valley, CA. branch was super awesome and extremely patient. We had purchased two phones over at Best.Buy through an AT&T agent. Long story short the person we dealt with at Best Buy screwed everything up and made promises.he could not keep. Andrew Miller at the Fountain Valley AT&T store spent over two hours with us, cleaning up the mess and helping two old school people get organized on their new phones. Also, able to bundle our account and provide new internet and better pricing. Christian Rodriquez also assisted with Setting up and organizing our new internet. Honestly, the experience has restored our faith in the service industry. My husband and I highly recommend these two AT&T Employees.”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
“I wanted to commend employee Klifton! ? It is seriously really hard to get good service these days! This guy was enthusiastic, helpful, energetic, passionate, and so very patient. He not only greeted every customer coming in, he greeted me by first name on multiple visits. He takes the time to make sure all your needs and questions are answered! This guy needs to be put in a managerial position!! Thank you for all your help, Klifton!! ?”
11AM - 6PM
5414 Walnut Ave Ste F, Irvine
Mobile Phones
“I had to swap phone providers recently and Wen was super helpful and charismatic! She made the process not only easy but enjoyable. No issues with service so far, highly recommend this store.”
“AMAZING experience from start to finish!
The moment we walked in, we were warmly greeted and instantly felt welcomed. Every team member we interacted with was professional, knowledgeable, and genuinely eager to help. A huge shoutout to Semi (I hope I’m spelling that right!)—she was incredibly detailed, patient, and thorough, walking us through everything step by step.
After coming off a frustrating situation with Spectrum, this felt like night and day. The entire process was smooth, clear, and refreshingly efficient. All the promotions were honored without any hassle, and we walked away actually excited about our new service.
It took no more than 30 minutes, and everything was handled with care and precision. We truly felt taken care of, not just like another number. On top of that, our internet installation is already scheduled, and service has been excellent so far.
Couldn’t be happier—we left feeling relieved, confident, and a million times better.”
“Jake at the beach and heil store is awesome. He won’t be there for long because some company owner getting new phones will snag him up. Good help is hard to find. Unless Att pays him more”
“Anais upgraded my phone today and had my new phone installed with all my apps and information in less than five minutes! Super happy with service. Drive from Huntington was worth it”
“⭐⭐⭐⭐⭐
I had an amazing experience at the AT&T store thanks to Joshua! He was incredibly helpful, knowledgeable, and patient throughout the entire process. Joshua went above and beyond to make sure all my questions were answered and that I left the store completely satisfied. It’s rare to find such excellent customer service these days, but Joshua exceeded all expectations. Highly recommend this location—ask for Joshua if you need assistance!”
“Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrianclearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!”
“Vanna was amazing. I needed my phone to be replaced before work and she was calm and kind and took care of everything within a hour. Ty for the good care and customer service.”
“Super happy, very good service in this store if they help, my phone had a virus ? and the boy was very attentive and cleaned my cell phone. Come to this store, thank you.”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
“I just came in yesterday and did an amazing job to replace my internal battery within 30 minutes. Also provided to clean the speaker and charger port (did extra). Very friendly and fast service.”
“I want to thank Adrian at the Woodbridge Irvine office for assisting me in getting a new phone and transferring all the data. I found him to be a great and professional representative for your company!”
“Jack the sales rep made the experience quick, easy, and pleasant. He helped me navigate getting a new phone and new line for my teen.The location was not overly busy. And my young child was entertained by the phones.”
“Yesterday I was helped by a person named Z! My grandmother had an issue with T-Mobile about calling out of state. My grandma doesn’t speak English so while I was translating, she was patient and very polite to us. Really helpful about guiding us through the plans and policies of calling out of state. Got an even cheaper price on the phone plan then what she was paying for with T-Mobile. Also we didn’t know some credentials as in her T-Mobile pin, email, or password, Z took her time and managed to gather all the information up to keep my grandmas old number without changing or switching it. Overall experience was great. If your reading this, thank you so much again Z”
“We've been happy T-Mobile customers for 7 years, with great service and quick resolution of any issues. In early April, I ordered a new phone online—something I’ve done with every upgrade. I unknowingly placed the order on the last day of a $500 trade-in promotion. My card was charged, but on April 5th, I received an email stating the order was canceled with no explanation, just a refund.
When I called T-Mobile, no one could tell me why it was canceled. I was told to reorder, which I did, but this time, the trade-in value dropped to $175. I had screenshots of the original promotion and wasn’t willing to lose $325. After more than two months of back-and-forth with customer care (with repeated promises that never resulted in action), a supervisor finally told me I needed to visit a store.
At the first store, they confirmed I should have received the $500, but couldn’t help further. I was told to try a corporate location. Frustrated, I went in expecting more of the same, but instead, Marisa listened patiently and brought in her manager, Alberto, who said, “Let me try to make this right.”
Forty-five minutes later, I left the store relieved and very grateful. A BIG thanks to Alberto and Marisa, I’m once again a happy customer—and hopeful to be with T-Mobile for another 7 years.”
10:30AM - 6PM
1425 S Main St, Santa Ana
Mobile Phones
“(Translated by Google) They helped me transfer my information to my new cell phone, great service and a lot of knowledge.(Original)Me ayudaron a pasar mi informacion a mi nuevo celular, gran servicio y mucho conosimiento.”
10AM - 6:30PM
2710 Alton Pkwy, Irvine
Mobile Phones
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“I had a great experience at the Verizon store thanks to Mark and Anthony. They were both incredibly helpful, quickly addressing my account needs. Their friendly and knowledgeable service really stood out. I appreciate the support and highly recommend this location.”
“This is THE place to take a phone to get fixed. As I have 3 kids and a wife, so I use their services more often than I would like to, but every time it’s a great experience.”
“I had an amazing experience obtaining a new phone after mine had been stolen. Chris went over and above to get me a great deal on a new phone. I am very appreciative of their customer service!”
“Great place to go get a phone and to pay a bill as well, and get accessories for the phone at a great prices. Great service and not to busy. I give it a thumb up ?”
“Jamie was so helpful and kind. He’s very professional and had and continues to have my best interest in mind! I won’t go to any other Verizon in Orange County but here! Go in and ask for “Jamie” you will be extremely impressed!”
“Daniel & Alex both made purchasing a phone an easier and less painful than any prior experience. They were both pleasant, helpful and patient, they made sure everything was working before I left. Much appreciated!”
“The Sales Rep Maha, she was amazing. This Metro on Redhill in Tustin is my "go to" cell phone store. They are very helpful & Maha took very good care of me on my Birthday. Also a shout out to Adell. He ordered me an iPhone & it was there the very next day waiting for me to pick up. Thank you both for helping make my Birthday awesome.”
“I had a great experience at the T-Mobile store Zaid Omar and Nayrouz helped me with buying a new phone and made the whole process easy and clear the store manager Raya was also very helpful and made sure everything went well their customer service was honestly amazing and I appreciate how friendly and patient they all were I definitely recommend this store to anyone who needs help with their phone.”
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“Very helpful. I was sent over from a Costa Mesa location, they didn’t have the phone I wanted. When I got to this location they helped me order it and got me a trade in and saved me money, the other location in Costa Mesa didn’t offer that to me. Noah was great and super helpful. Worth the drive for the good customer service.”