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“Gotta drop this review after my visit.
Their hours are updated so don’t worry about what others said in their review.
I’ve been here twice and served by different staff member. They are SUPER FRIENDLY compare to so many locations I have been to. Enjoy coming here everytime. There’s generally no wait in the morning.”
“This place has one of the nicest gentleman working as a clerk . Got my package dropped off here and he was very kind to box it up would recommend this place to anybody in the area”
“Tony, What an energetic person he is! Extremely calm, patient, and deeply attentive with customers. I have never experienced this type of outstanding service before—he handles the entire business so smoothly, almost single-handedly. USPS truly needs more people like him to achieve even greater milestones.”
“feels like it’s stuck in the past — think government throwback vibes lol
But the customer service is very much in the present, and clearly aiming to do its best for the future
Overall, an outdated edifice with genuinely good staff.”
“These postal workers take so much abuse from customers, but they always help people to the best of their ability! Every time I've had some complicated question or didn't know how to mail something, they've helped me out. I come to this location for all my USPS needs.”
“Ample parking and short line on a weekday afternoon. The staff is very friendly and super helpful. Best customer service I've ever experienced in USPS offices.”
“Went there Friday and 6 people ahead of me. Asian worker very organized and he managed to get line down then second worker came. Didn’t wait that long. Staff always nice st this one. Good job!”
“Indian lady at this location was super nice & helpful. Everyone seemed very nice, though it was closing time. It looked like they all work as a team, and help eachother out to help the customers in line pretty fast”
“Jatinder was very helpful and efficient when we came for our passport appointment. She even caught an error for me on my form so I have her to thank for saving me from a lot of future stress and issues. The kindness and patience here goes a long way - thank you!
I've been trying to call this location but can't reach an agent. I left a large pink water bottle there with animal stickers on it. Please save for me and I will come pick up ASAP. Thank you!”
“The lady was very polite and helpful. I have never sent a package before and needed to do this for lawyers. It worked out well. She helped ensure that all the details were correct and she is very courteous.”
“I mistakenly went to the wrong USPS. The staff was friendly and helpful in telling me which postal office location was for my address. Thank you so much for your hard work postal workers!”
“I found my experience here nothing less than 110% given to solve the problems I was experiencing. They even tracked down a package that was marked 'return to sender ' for me in a matter of 16 hours and had it waiting for me at 9am. A great group of people doing their job top notch ! Thank you again !!”
“This is one of the main locations in San Jose and they’re most definitely a one stop shop. There’s a bunch of booths for fast service (just don’t show up right before closing) and they stay open later than most other USPS. They have a Dropbox for packages and mail during after hours. Lastly there’s a Passport Office located on the side of the building, just be aware of some potential homeless people with RVs. Not trying to bash them I’ve never had a bad encounter but just a heads up!”
“I have a good experience with the staff for passport. I came after lunch to try my luck with walk in without appt and the staff was able to accommodate me since there was a last minute cancellation . Easy breezy once you have all the doc ready. I do have online appt at this location on different date and they asked me to cancel immediately so others can book it.”
“My apartment's mailbox was broken and my package was stolen so I filed a complaint on their website and notified them of the broken mailbox. They contacted me the next business day and told me that they would get it fixed soon. And they did. I appreciate their attention and prompt response.”
“We visited this facility for our child’s passport. It was super quick and easy.
Pro tips:
1. *Do not* visit without an appointment.
2. Carry all documents with you to make the process quick & easy.
3. Document list: DS-11 original filled (do not sign), birth certificate original + photo copy, both parents passport + photocopy, child photo, carry a check for application fee payment (credit/debit card works too) & finally a credit/debit card for usps acceptance fee payment.
4. Regarding child photo, prefer to take it at home (using your phone) on a white sheet and then get it printed at Staples/etc.”
“Passport appointment was smooth and quick when our turn was called because we came prepared with all the documents and photo. The person before us however was completely unprepared and took longer than us because they needed to take a photo, make photocopies of documents, and write the check when all of that could’ve been done beforehand.”
“I have been using this post office for as long as it has been there and have found the staff to be mostly helpful, courteous, and friendly. Sometimes I have to wait 10 minutes give or take.”
“Went to this post office recently to mail a package and was so grateful for the staff member I was helped by (thanks Jessica!). The previous day I tried to make sense of my options using the website but only ended up more confused at the number of options and price points. Thankfully, despite not being sure about which mailing option I wanted to go with, the staff member was kind enough to walk me through the options that made the most sense for my situation. She was super knowledgeable and understanding of my needs/helping me make a final decision. She even recommended I take a picture of everything being mailed so I would have a confirmation of sorts in addition to the tracking number. When I went it was quite busy but the 2 members on staff were efficient allowing for the line to progress quickly and for everyone to get on with the rest of their day.”
“Efficient, professional, patient, and respectful service every time -- I've never had any issues at this post office and would highly recommend this USPS location & the team!”
“In a recent conversation regarding frustrations with mail delivery services, a postal employee addressed customer concerns about delays and inefficiencies at their local post office.
First Statement: The employee explained the limitations of the local post office, clarifying that it operates only as a retail window and not as a carrier annex. This means that while mail does arrive at this location, delivery carriers work from a different facility. If a delivery attempt fails, a notice is left, and packages are brought to the post office for customer pickup later, which can sometimes take up to two days depending on the workload.
Second Statement: The employee acknowledged broader frustrations faced by postal workers nationwide due to changes implemented by the current administration. They highlighted that recent layoffs and a shift towards hiring inexperienced temporary workers have exacerbated issues within the Postal Service, resulting in slower mail delivery and increased instances of lost mail. The employee emphasized that postal workers are actively protesting these changes in hopes of improvement but warned that challenges are likely to persist over the next few years.”
“A 5-star USPS!
This review is to express my deepest gratitude to Niana, Myat and the supervisor Leah for their exceptional assistance in recovering my package with the wrong address. Their dedication in helping me track down my shipment(which contains my passport) went above and beyond, as they not only worked diligently to locate the package but also escalated the issue when needed. Throughout this stressful situation, they provided reassuring support and remained incredibly professional. Thanks to their persistent efforts, I was able to successfully receive the package with my passport. Their outstanding customer service and genuine care made a potentially difficult situation much easier to handle. I truly appreciate their remarkable support and professionalism.”
“Came here to mail something across the country. The post office is tucked away in building 6 and you have to enter through a back entrance. Luckily I had asked another employee where to go and gave me a tip that it was in a building that looked like it wasn't open (haha). Once I was in the building, the signs were super helpful. The post office itself was small but it had everything you needed. The woman working there, Thu, was super helpful and even helped me figure out what box to use in order to save the most money. She even helped me with packaging too. Overall great service and I'm glad I am close to here for any mailing needs. Avoids the usual long lines for sure. FYI: there are no self kiosks so you will need to wait. However, it doesn't seem like a very busy office to begin with.”
“The postal service worker called me because he was holding some mail for me because I moved. He was very polite. I am thankful he took the time in his busy squedule to call me a second time.”
“Very nice and knowledgeable USPS employee answered all my questions
On getting the access to the Postal Office - I've just demonstrated my CA driving license, stated that I wanted to visit the Post office to check for my mail and I was allowed to drive in with no further questions”
“Fast service, courteous staff, clean store containing a self service kiosk proving a convenient alternative to the full service counter. I was in and out within two minutes, even though I was third in line.”
“A beautiful bit of San Jose history, this Post Office was built by the Franklin D. Roosevelt administration in 1933! Walking inside is like stepping back in time. All of the old teller windows along the one side that are now unused but still intact are a crazy sight to see here in the middle of Silicon Valley. I also found it to be quite a pleasant experience from the service point of view. The gentleman working the window was quick, efficient and very friendly. I work close by so this is my new postal office for mailing packages! They have all of the usual postal supplies that you might expect to find in the post office like the pack and ship boxes for first class shipping. Lots of supplies. Even if I have to wait, that just gives me more time to enjoy the building I'm standing in. As for parking, I had no problem finding a spot along the street. A quarter will buy you 9 minutes of time. That was more than enough for me to do what I needed to do and take all the photos! The only negative I would have to give is the location is directly across the street from St. James Park which is a place where a lot of our unhoused population spends time. Not generally a problem but just be aware.”
“The bad reviews are justifiable, especially since the USPS website is not helpful at all. However, when you do know the correct pick-up hours, then there's not much to complain about. I had to pick up some mail because my address isn't fully validated or something, and it took under 5 minutes for them to find it all.
They should consider adding another timeslot, like on a weekend or maybe in the evening.”
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“Alexis is professional, empathetic, practical.and quick to get things done. Unfortunately I cannot give 10 stars, else I would.
Alexis - Thx for helping us on the passport applications for our boys. Great experience and it was fast. Your professionalism and warm attitude is very much appreciated ?”