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“While currently experiencing a rough holiday season this year due to finances, being a new mom, and other struggles, I was not looking forward to going to UPS and paying for a service I needed to complete for a new job. Upon starting the process at UPS, there was some issues with the application my job had given me, which was resulting in me having to pay additional fees. I was very upset and wasn’t being very nice to the two ladies at UPS, however, they continued to help me and provide excellent customer service. Seema showed extreme compassion and was able to help me complete the process without totally hurting my pockets. She made my day and as I was leaving, told me to “keep that smile going.” I wouldn’t have been smiling if it weren’t for her. I believe the other girl’s name was Sonny, who was also very sweet. People like these ladies give me hope that there are still nice people who care about others. Thank you for brightening my holiday season.”
“my preferred UPS store. always super quick and friendly, they take ALL sorts of package drop offs (no $2 charge for USPS dropoff like other UPS stores) and i can zip in and out.
best service, great location, great store!”
“This would be the type of place I would stop by just to say hi. I absolutely loved the customer service. Ravi is very kind and always with a big smile. He is more than willing to help. Natalie is also very nice. She helped me rent my uhaul and was very professional. It's definitely worth using this place as your go-to shipping annex.”
“Meena is awesome! She’s patient, helpful, and makes the whole process smooth and enjoyable. It was a great experience doing business with her, and I highly recommend this store!”
“Great customer service experience.Clerk 179466 was so pleasant and helpful.She was careful with the items that I am shipping.She explained every detail to me and she helped me in answering the questions digitally. This really made my morning delightful. I'll be coming here all the time.”
8AM - 6:30PM
231 Market Pl, San Ramon
Mailbox Centers
“I needed to receive a fax for something and Astika and Dar were very very helpful in aiding me in the process. They were efficient even with a long line. I have never used a fax machine because i’m not a dinosaur but they walked me through step by step with zero condescension which albeit faxing was not very complicated I still appreciated their help and more than anything the conversation. Thanks for a good experience.”
8:30AM - 6:30PM
6680 Alhambra Ave, Martinez
Mailbox Centers
“The loveliest people own and run this store. They're always so nice and super helpful. Props to Amanda and Dinesh for building a solid business within the community.”
“My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit and they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country.
Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two.
A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.”
8:30AM - 5PM
2950 Buskirk Ave #300, Walnut Creek
Mailbox Centers
“There aren't enough wonderful adjectives to properly describe Intelligent Office! They have been a lifesaver as we transition from one system to the next without our office manager of 40 plus years who retired earlier this year! Thank you for being willing to take on our clients, schedules and anything else we have asked of you. Sierra, Rachel, Yesenia and Claudia-THANK YOU! You all are amazing!”
“Jessica and Jason at UPS at the Orchard Shopping center in Walnut Creek give the best service and personal attention. Whenever I have something special to copy I go there because they always listen and create the best possible outcome. My requests are never easy, but they work together and are motivated to make me happy. In fact today, Jessica would not stop be be more perfect even though I already was 100 % satisfied with what she had printed so far. She said “ I want to do a perfect job”. Besides this attention to detail both Jessica and Jason have a great sense of humor. It is so good to laugh with them.
It is a treat for me to go there because I ride my bike and enjoy “the outing”.”
8:30AM - 6:30PM
4425 Treat Blvd, Concord
Mailbox Centers
“Your customer service representative was very attentive to my needs as a visually impaired person having to drop off two packages and get a copy of each receipt with tracking numbers to give to the intended recipients separately”
8:30AM - 6:30PM
3559 Mount Diablo Blvd, Lafayette
Mailbox Centers
“Super quick and easy experience here. The staff was very friendly and got me in and out in just a couple of minutes. They took great care of my packages and made sure everything was good to go. Definitely my go-to spot for shipping now.”
“Awesome store, very accommodating and the shop owner is understanding and provides excellent service. Had a PO Box, printed out colored things and did a shipment from here, and it all went excellently. Definitely coming back here again.”
“Walked in for a drop in livescan for the DMV and my school. Service was really quick and staff was friendly and courteous. Pricing is lower than most places around, charging $30 for each livescan (not including the $32/49 DoJ fee). Great option for the price, and will definitely be coming back in the future for any licescanning. (They charge $3 for credit cards, so bring cash or debit)”
“I use this store all the time and have always had good service and been able to complete all my mailing, shipping and retail needs. Glad it is part of our community.”
“The UPS Store on Monument Blvd is a clean, organized, and very convenient location for all your shipping and printing needs. The store is well-maintained, with tidy counters and neatly arranged supplies that make the whole experience smooth and stress-free. It’s easy to find what you need, and the layout makes dropping off packages quick and efficient.
The staff is helpful, professional, and always ready to assist — whether you need packing support, printing services, or simple package drop-offs. Their friendly service, combined with plenty of parking in the shopping center, makes every visit easy and accessible.
With reliable shipping options, mailbox rentals, printing, shredding, and more, this UPS Store is truly a one-stop shop for the community. Highly recommend supporting this location for its cleanliness, great organization, and excellent convenience.”
“I wish I'd gotten his name one of these times, but there is a guy who works here who is so nice, smart, and helpful that when I need to ship something, I will literally only go to this UPS location. He makes the process painless, while every other place (ie Lafayette UPS and post office) makes it a huge hassle.”
8:30AM - 6:30PM
699 Lewelling Blvd Ste 146, San Leandro
Mailbox Centers
“Every time I go to a place like a mailing office, I expect to receive poor service/not follow their own policies and have learned to kinda live with it, however, the staff from this location are a pleasant surprise, every single time I’ve been to this office, it’s been a fast, effective, and kind service. That being said, 6 out of the 7 times I’ve gone there, Rania is the staff member who I spoke to, keep up the good work!”
“⭐⭐⭐⭐⭐
This store is excellent! The desk staff are always friendly and welcoming. Every time I come in for shipping, they handle everything smoothly and with great care. Truly kind and reliable service.”
7AM - 11:45PM
4424 Treat Blvd, Concord
Mailbox Centers
“amazing staff I'm greeted every time i walk through the door, they do not practice price gouging here as does the UPS store up Clayton Rd...paid $1.46 for label here, the gouging store wanted to charge $3.56 for same, exact label that they got for free from UPS itself !!!”
8:30AM - 6:30PM
7172 Regional St, Dublin
Mailbox Centers
“I’m here constantly shipping for my business, and this is hands-down the best spot in the Bay Area. The staff is incredibly quick and organized, which makes a huge difference when I have a high volume of packages. Even with the self-checkout option, the team is what makes this place great. Ammara, Carlos, and Fausto are total pros! Always friendly and ready to help. Whether it’s shipping something out or an Amazon return, they make the whole process effortless.”
“Every employee at our local UPS store makes me feel welcome and valued. They are all friendly, very helpful, knowledgeable, efficient and kind. I always feel valued. The environment is very clean and calm and it is always a pleasurable experience to utilize the services.”
“Like going here. Employees are always cordial and super helpful. They work hard trying to help the customers with packaging and shipping. The owner works alongside the employees to keep everything moving smoothly.”
“They are so nice. They are better here than all the other UPS stores. They are helpful and charming and delightful. Some of the other UPS stores around me are super grumpy. I love these people.”
8:30AM - 6:30PM
25A Crescent Dr, Pleasant Hill
Mailbox Centers
“I had a great experience with Troy at UPS. From the moment I arrived, he was extremely helpful, friendly, and professional. He took the time to clearly explain my shipping options, answered all of my questions patiently, and made sure everything was handled correctly and efficiently.
What really stood out was Troy’s positive attitude and willingness to help. Even though the store was busy, he never rushed the interaction and made sure I felt confident that my package was in good hands. His customer service skills truly reflect the high standards of UPS.
Employees like Troy make a big difference. His dedication, politeness, and attention to detail turned a routine shipping task into a pleasant experience. I truly appreciate his support and would be happy to be assisted by him again. UPS is lucky to have him on their team.”
8:30AM - 6:30PM
1630 N Main St, Walnut Creek
Mailbox Centers
“Shout out to the woman working tonight with the green streak in her hair. She had a long line at 6:30 and handled it like a boss. Cool, calm, courteous, and competent. Wish there was a tip jar.”
8:30AM - 6:30PM
4847 Hopyard Rd Ste 4, Pleasanton
Mailbox Centers
“I’d give the UPS Store on Hopyard 5 stars. The young guy working there is quick, efficient, and very friendly.
Compared to the older guy at the Santa Rita location and the lady at the Pimlico location, the difference in customer service is night and day. Those two really have some of the worst attitudes I’ve seen in Pleasanton.”
“I love this store!!!! The name a few Michelle and Ruthy are always perfect! Just phenomenal Customer Service I can’t wait to come back with my copies and packages. ? #copyright”
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“Giving a shout out to Veronica for outstanding customer service! We needed a super quick turn around on a print-and-deliver order and Veronica delivered above and beyond expectations. This app only allows five stars but we would give you 10 stars if we could. Thank you!”