Verizon's Emeryville store is known for its excellent customer service and knowledgeable staff. Customers have shared positive experiences about the assistance they received when upgrading their phones or addressing questions about their plans. The employees are praised for being helpful, professional, and able to explain complex information in simple terms, ensuring customers leave with a clear understanding of their needs. Many reviews highlight the quick service, as customers report being greeted immediately and receiving assistance without any wait time, even when the store is busy. The staff's friendly and attentive demeanor makes customers feel valued and appreciated. Some customers specifically mentioned their satisfaction with the trade-in process, noting how smoothly it was handled. Overall, the Emeryville Verizon store provides a welcoming environment for both new and returning customers, making it a recommended destination for mobile and home internet needs.
I came to upgrade my phone this week and was so impressed by Savannah. She really made the whole experience so easy. She was so knowledgeable about plans and features. She got me an amazing deal! If you are looking for for a phone look no father than Savannah. You can thank me later!
November 2025
In 19yr I have been a customer I have never had such a bad experience with the customer service I need help with my phone he gave me 1 option for my home and what about everywhere else can not help you he said I will go some where else I said.
May 2025
Highly recommend Julio and Tony! I was in a stressful situation due to Apple this morning and the team at Verizon made everything very quick and easy. Great experience! Thanks guys!
