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“Very good customer service, very friendly, this makes everything super easy, especially very good communication, the rental equipment very clean and well maintained, the location very convenient, highly recommended.”
“Melissa has consistently provided exceptional customer service. She has always been quick to offer real-time support whenever we've needed it. Over the past two years with our storage unit, Melissa has been our go-to for any questions or concerns. Her outstanding service and welcoming demeanor have made our experience rewarding.”
“Recently rented a storage unit for a business account. Had some difficulties with the rental of the unit, fiduciary agreement etc. while renting through the online portal and arriving to complete the rental agreement in person. Got linked up with Vaneesha by the on-site staff. Vaneesha set up an appointment for me to rent over the phone and made my life so much easier. In today's world of online ordering and setting up accounts for anything and everything, it was wonderful to actually speak to a real, local person. On top of the personal touch, she was great at her job and very nice to interact with. She walked me though the process and addressed all of my concerns, even taking time to call a supervisor when she didn't have a direct answer. I truly hope Vaneesha is valued by her organization because my experience up to interacting with her had been very frustrating and I was ready to take my business elsewhere, and would have if this had turned out differently.
In today's world of corporate greed and outsourcing of positions, it is wonderful to meet and interact with people like Vaneesha.
Thank you”
“5+++ stars, extremely clean, well kept, monitored, very friendly owners who are on top on the safety and maintaining the facility. I absolutely recommend as I have had bad experiences before with storage and this is top tier if you are looking for someone to store your stuff!”
“Josh was extremely helpful. Went beyond expectation and was incredibly patient, as I was not present when the delivery arrived; nevertheless, we were able to resolve the issue immediately and my delivery was successful.”
“I've been with Extra Space Storage for a few years now, and it's been a great experience. The facility is always clean and secure, and I've had zero issues with my unit. Their customer service is consistently excellent—friendly, helpful, and reliable.”
“Since I just got my keys, this review will be about my experience up to today. First earlier this week, I chatted with a rep online about my needs and closest location. She recommended a spot and reserved it for me. This part was great and efficient while multitasking. Soon after, same day, the manager from that location, Eric, called me and help me set up an account. Easy peasy. Then today, I went to the location where the assistant manager (I'm so sorry I'm blanking on his name) showed me how to enter my code to open the gate, and the location of my storage unit.
Overall I am impressed by how efficient this process is. It's been years since I've rented a storage unit. Everyone was so professional and I am appreciative of their help. So far so good!”
“Very friendly and helpful staff. Nikki was exceptional and answered all our questions. She drove us on a golf cart to see the unit and that was very fun. She made the process very easy and explained the leasing agreement and protection plan very thoroughly. Thank you guys for making our move so seamless! :)”
“I recently had the pleasure of working with Sad’e with Extra Space Storage and was thoroughly impressed. They offered a competitive price and provided exceptional customer service. Additionally, the climate-controlled storage space was both spacious and impeccably clean. I highly recommend their services.”
“Christina, at this location did the most without me even having to ask! As a business owner myself, we look for solutions not problems! She is a problem solver! My boat now has a safe sheltered home! Customer service goes a long way and she definitely conquered it!”
“Cheryl help me get a decrease in my rent for my space. I really appreciate that she was very professional very helpful. Very kind. Very thoughtful. I give her a rate of 1 to 5. I give her a five also, I give Brianna a five she has been so helpful to me, guided me through some issues I had I appreciate her too, so shout out to her give her a five.”
“Barbara over at Trojan Storage of Roseville expertise is truly remarkable. Having had the pleasure of working with her for the second time, I can confidently say she sets the gold standard in the industry. What impresses me most is her thorough understanding of every aspect of the storage facility, from the layout to the security measures in place. She takes the time to assess your needs meticulously, ensuring you get the perfect storage solution tailored to your requirements. What truly sets Barbara apart is her unwavering commitment to exceptional customer service. She doesn't just process transactions; she builds genuine connections with her clients, taking the time to understand their unique situations and offering personalized recommendations. During both of my experiences with Barbara, she demonstrated an unparalleled level of professionalism and dedication, going above and beyond to ensure I felt valued and supported. Additionally, Barbara's attention to detail is second to none. She meticulously explains all the terms and conditions, making sure you're fully informed every step of the way. Her willingness to address any concerns or questions with patience and clarity instills confidence and trust in her abilities. In essence, Barbara isn't just a storage manager; she's a true asset to her company and a beacon of excellence in customer service. If you're in need of storage solutions and exceptional care, look no further than Barbara. She's simply the best in the business. Thank you so much for all that you do!”
“Cheryl, I believe that's how you spell her name. She was super sweet, very helpful, sad to see me go but I moved to San Jose so I needed to clear it out. Her communication skills were great and she even came out to wish me luck on my move and all my future endeavors.”
“Omg I was there Wednesday afternoon and this wonderful lady by the name of Kendra was amazing. She had the best consumer service one could ask for she made sure double and triple I was completely taken care of right and she sent me on my way with a huge smile and very pleased with this company. Idk if she was a manager or not but that girl definitely deserves a big raise plus more!!!!”
“I recieved a phone call from Zackery. He called me back because I had a question in regards to renting from their facility. Zackery was able to answer my questions and he calmed my nerves about any potential concerns or rodent activity due to fields being near them.”
“Just moved into a unit here and I am very pleased thus far... super nice staff, very reasonable prices... the place is clean, which is a must... the area is super quiet, too, which is one of the perks here. Staff is helpful and friendly while not being nosey at all... also I love the Public Storage app here because you can open the gate with the tap of a finger... I will definitely recommend!”
“They are so helpful here!!!
Friendly and Kelli tried to find me the best deal possible!!!
The place is very clean and not all run down, not only that, I witnessed Kelli just walking around inspecting things throughout the day as I was moving my things in!!!! That’s amazing. A lot of places say they do this but very few actually do!!! It makes me feel my things are safe and at least looked after to a certain degree.
IF I COULD GIVE 6 stars I would !!!!
Cindy A”
“I had an amazing experience here! Sonya, was very helpful with everything ? the place is clean, the prices are really good in today’s economy. The whole experience was very manageable and Sonya came in clutch with the situation I was in. Highly recommend and will come back for services, again! ?”
“Extra space storage is an amazing place to store your things. Great facility even better employees! Especially Carla! She helped me up size to a bigger unit and even kept it within my budget! Extra space storage rocks! Thank you guys for always being there and helping me out when needed!”
“Hi Jennifer and Ashley are the best customer service I ever had if you want some storage you make sure you go there cause this is the best customer service you ever have and if you don’t know you better ask somebody hello”
“Michael the sales representative was very informative and is always available to answer my questions. I am happy with my choice of choosing this location for my storage needs. Thank you Michael! Keep up the great job ?? ??”
“I had a really amazing experience. Tamara was extremely helpful and kind assisting me with walking me through my first storage unit experience. Great customer service!”
“This is the best maintained public storage that I've found in the area... There's another very close to this one and the roll up doors are very difficult to open. The doors glide up easily here....
The manager is friendly and easy to talk to.... He also is knowledgeable as well as professional , but he's very down to earth.”
“I've rented at the Foothills location about 3 times and I've never had any problems renting here. Brandee and Glen both provide amazing customer service and are just over all awesome people.”
“Rented again from public storage on sunrise and folsom boulevard. As always, the service is great. The process was smooth and the facility is clean and the employees are friendly. Thank you, kristi, for your help. I missed you jackie, but you had great coverage today.She was very helpful and very nice.Take care, ladies”
“I accidentally left my unit open and the manager closed and locked it for me. Chaneisa was quick to help me regain access. This has been the best storage experience I have ever had. And I have rented many in my 59 years.”
“I had to get storage unit really quick do to an emergency. I applied online and contacted Elizabeth who was super helpful. The facility is really clean and secure. I am thankful belongings will be safe and close to my home for easy access.”
“I've been with this storage for over 7yrs and have always been treated more than a customer but like family. The staff and the serene location provide a friendly, cordial environment for anyone. Highly recommend!!!PsThe current staff, Ms. Kay and Mr. David, are phenomenal ppl- in And out of their place of business. Still providing exceptional customer service til this day.”
“Jordyn was and absolute angel during my whole moving process. I was having problems with the online reservation and she went to every option possible to make sure it was taken care of. When you're stressed out and moving the last thing you need is another problem and she made sure I didn't have to have one thank you so much girl”
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“I have rented here multiple times. Always clean, always nice and cool inside! Friendly staff and great customer service! Super fast rental experience and good rates.”