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“The clerk this morning went above and beyond to help me find a package even though it had already gone out. I'm super thankful she was there and appreciate the kindness and understanding”
“The staff at the location are so patient and helpful. We went here after trying to get passport renewed at the Dusterberry Way location in vain. While the folks at Dusterberry had attitude and found every way to reject our renewal form, the folks at Newark patiently worked with the same form and got it done. Worth every mile of extra drive.”
9AM - 1PM 2 - 5PM
160 J Street, Fremont
Post Offices
“I recently visited the Niles Post Office (160 J Street, Fremont) to send a package and walked in feeling uncertain about several aspects of the process—pricing, packaging options, delivery speed, you name it.
Simie completely turned that around.
She took the time to walk me through every factor I was worried about, explained all of my options clearly, and helped me choose the best solution for my specific needs. Thanks to her expertise and patience, I not only got my package sent with complete confidence, but I also saved both time and money in the process.
Simie made what could have been a stressful transaction feel effortless. Her customer service is exactly what every post office should strive for—knowledgeable, friendly, and genuinely focused on helping the customer. Because of her, my delivery went smoothly and I left the post office feeling like I made the best possible choice.
If you're in the Fremont area and need postal help, ask for Simie. She is a true asset to the Niles Post Office team!”
“I want to highlight Ranjan’s outstanding customer service at this USPS location. All the staff out here is very courteous in general but I only happened to get on Ranjan's counter for most of my visits. Her courteous, professional, and friendly approach makes every visit a pleasant experience. She consistently goes above and beyond to ensure customers feel valued and supported, leaving a positive impression every time. I sometimes drive out of the way to this location as it is always a pleasant experience.”
8:30AM - 5PM
545 Meridian Avenue Ste D, San Jose
Post Offices
“totally take back my other review, mixup was not their fault. great customer service and they can cram more mail in my teeny little smallest size PO box then I would ever believe 👏👏👏”
8:30AM - 5PM
1050 Kiely Boulevard, Santa Clara
Post Offices
“I had to punch my package into the dropbox inside this post office because it was a very tight fit and even though I was elbow deep in the box at one point & my arm got stuck for a few seconds nobody confronted me about it so I rate this Post Office 5/5 stars for minding their own dang beeswax.”
“I had fantastic service from the receiving department. I arrived earlier than my appointment. The team was very kind to me. Four people worked on my truck to unload it. Thank you to all of you!”
“We were helped by Harry and he was super professional and knowledgeable. Really went above and beyond to help us- we forgot the expired passport and were not going to make it by the 3PM passport walk-in time. He told us to go home and get it even told me to not drive fast, that he will help us get our paper in. Really appreciate appreciate his patience.”
“This place is always quick and efficient. They know what they're talking about and they are polite and informative. The line went from 6 people in front of me to me in a matter of about 3 minutes. And that's with questions being asked and answered. I love this post office and the people who work here.”
9AM - 1PM 2 - 4PM
200 South Third Street, San Jose
Post Offices
“I would have given 5 stars except if not for the rude clerk I encountered the other day, but maybe she was just having a bad day. In the past I have always had an very nice Asian guy who is friendly, fast and very professional. I have never had to wait in line at this location. I do wish they were open more hours.”
“This Post Office is amazing! The staff is kind and helpful. I've never spent a lot of time waiting in line - they have fast service. It absolutely deserves more than 3.4 stars. 5 stars from me!”
“I had a package that was stuck in the locker. Talked to Tao at the post office - she was awesome. She called the person delivering mail on my route, asked them to retrieve the package and deliver it to my home the same day. Awesome experience, wasnt expecting much”
“On the 1st of July, I had to send out a letter. It was my first time using the USPS by Jackson St, but I was truly amazed by Bravo. She was one the most knowledgeable, kind, professional, genuine staff that I ever met. I firmly believe she should be promoted, as she was taking care of everyone with the same care and dedication. The way she brightens everybody was a real gift!! 5/5 (would go beyond 5 stars, if possible).”
“Wow! I never felt so compelled to write a review so soon. Nu at the post office was so friendly, efficient, and skilled at what she does. She notice the person in front of me had a UPS package and directed him to go to the UPS store instead (saved everyone time). I saw and heard her reaffirm another customer of the timeline of her mail. Her level of care is awesome. I was in and out in perhaps 7 minutes, if that. I came in a weekday around 4:15pm and very short line!”
8:30AM - 5PM
1165 Lincoln Avenue Suite 150, San Jose
Post Offices
“The lady was very polite and helpful. I have never sent a package before and needed to do this for lawyers. It worked out well. She helped ensure that all the details were correct and she is very courteous.”
9AM - 1PM 2 - 5PM
43456 Ellsworth Street, Fremont
Post Offices
“I would like to give a shout-out to Grace. Came here today to activate a mail box my son had applied for online. Grace was very helpful, guiding me through every step of the process to get it activated. Despite being the only staff at a busy branch office, she was super patient, thorough, and very friendly to everyone.”
“Saturday afternoon, only USPS is open until 4pm. Others closed at 12:30 pm.10 people in line and 3 employees helping ring up the customers... I was out the doorin10 minutes”
“One of the best post offices I’ve ever been too and I go a LOT for my small business. Wait times are never too crazy, staff is friendly, good amount of parking spaces. Love these guys! Can’t go anywhere else”
“Went there Friday and 6 people ahead of me. Asian worker very organized and he managed to get line down then second worker came. Didn’t wait that long. Staff always nice st this one. Good job!”
“Got my fingerprints taken here on a Saturday morning (because the first USPS location I went to, Redwood City, wasn't doing fingerprints for the day). The woman running it seemed a little anxious about getting through everyone before closing, but she was friendly and helped me do like 5 attempts of fingerprinting on my right hand until we got a print the machine accepted. It seems like the system has an arbitrary 15 minute time limit per person she couldn't do anything about, so she was trying really hard to work quickly so I wouldn't time out.”
1 - 4PM 9AM - 12PM
1525 Gold St, Alviso
Post Offices
“I have a good experience with the staff for passport. I came after lunch to try my luck with walk in without appt and the staff was able to accommodate me since there was a last minute cancellation . Easy breezy once you have all the doc ready. I do have online appt at this location on different date and they asked me to cancel immediately so others can book it.”
9AM - 6:30PM
2322 Senter Road, San Jose
Post Offices
“It is a post office service
The lady was nice
The area is not pretty due to homeless trying to steal at the store.
We need tougher laws”
“The supervisor went above and beyond to help locate my package on a Saturday even after the post office was closed turns out I put the wrong unit # on my package. It helps when u have a tracking # thank you to the carrier who went back to the location to get my package I know it was a hot day and you guys work extremely hard.”
“I know most USPS are understaffed and still try to provide reasonable service. I was helped by John Rich over the email and phone for missing mail - he did all the research, fixed the problem and then called me back. The service was on par with customer service I would have gotten from Amazon - I want to say Costco also - but that might get me in trouble from high standard-expecting Costco customers like me.”
“Esmeralda went above and beyond to track down my missing package. She kept me updated throughout the process and ultimately found it. I really appreciate her dedication and excellent customer service.”
“I don't know if they will see this review but thank you so much for helping me today! I had a great experience at this USPS. I have an important mail that was mailed to my old address by accident. Once I placed a ticket on USPS main website, this local post office contacted me within an hour and was able to resolve my concern within the next hour and I was able to come pick it up without any issue the next day! Everyone was helpful and friendly!”
8:30AM - 5PM
105 North First Street, San Jose
Post Offices
“Knowledgeable and efficient staff at San Jose's First Street at St. James Park office!
I was doing a change of address for my recently deceased parents and their recently closed business.
I had all the documents specified on the USPS website. The staff member had both parents individually forwarded, and the company forwarded while leaving the live-in helper's mail going to my parents house until the helper moves out.
Maybe 10 minutes for all three changes. Wow.”
“Have always had a good experience dropping off packages or picking up missed certified mail has this location. This is one post office where people actually answer the phone and also help patiently look up packages.
This isn't a regular post office so do not come here to buy, postage, envelopes, etc.”
8:30AM - 4:30PM
4601 Lafayette Street, Santa Clara
Post Offices
“Went for passport application. Had already pre booked the appointment slot. The process was seamless and quick. The staff was very kind and helpful and guided us for the submission of the application.”
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“My review is for passport application with an appointment. I had a smooth experience for this service. I was second in line when I reached 15 minutes before my appointment. I was served within 10 minutes of me being in line. The staff member helping us (Annaysa) was courteous and took care of all of our documents very well. She spotted a mismatch in one of the documents which probably could have gotten our application rejected. Within 10 minutes, we were done with our application review, oath-taking and mailing our application. Very happy with the service I received here.”