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“We made an appointment with Sonia, she was kind attentive and informative. She was very professional and understanding during a difficult time. Previously our family has had other bank associates whom were horrible including that guy with the cut in his eye brow and the other chubby fellow, they both were unprofessional, unconcerned about customer service, and didn't take their job seriously. We highly appreciated Sonia, thank you for the great Customer service.”
“I love F&A. My parents opened my account since I was born and I have been with them for over 40 years. They are quick to answer calls. Currently I have my mortgage, savings, checking, credit card and IRA through them. Everything is always quick. Even though I have moved over 3 hours away from the branch I do not switch due to the best rates and service. Everything I do is online or over the phone with them and I have not had any issues. I have banked with two other banks as well but F&A has definitely been the best.”
“Five stars for customer service. Jamie is wonderful, cheerful attitude. Professional. Great explanation, listens well. Zero stars to Chase Bank for making longtime clients pay for safety deposit boxes giving no explanation of why...eventually ro close the boxes permanently. Really disrespectful to longtime loyal customers. Perks of banking here”
“I’ve been with Nuvision Credit Union before it was Nuvision CU, it was called Dougles Aircraft CU, I’ve had most of cars loans and home mortgage through this organization, great and friendly staff through out my years.”
“I appreciate branch manager come in to my friend's store to open a business account for him few months ago. It makes things much easier since my friend was busy and could not visit the branch. I think is name is Clarence Ho or Calvin Ho'”
“I used to really dislike Citi because their mobile banking never worked for me—and I know I’m not alone on that one. Duh ?
I only gave it one more shot because of a promotion bonus, but honestly? I’m so glad I did because I met the best banker ever. Her name is Bingxia (I think her last name is Duan) at the Monterey Park branch, and I swear she deserves a “Banker of the Era” trophy ??
She was incredibly patient and went way above and beyond to help me with all my questions—yes, even my least favorite thing: mobile banking. What really stood out was that she didn’t just follow up, she actually followed through, no matter how busy she was. Super helpful, efficient, and you can tell she genuinely cares.
I’ve dealt with plenty of mainstream banks, and let’s be real… most bankers stop caring the moment you walk out the door. But with Bingxia, I truly felt taken care of. That level of service is rare.
Honestly, I’d follow her to whatever bank she goes to. Highly, highly recommend her! ?✨”
8:30AM - 4:30PM
1100 Corporate Center Dr, Monterey Park
Banks
“popa is awesome , my family is in law enforcement and they got me in . The girls that work there are always so nice . They recently renovated and everything looks great.”
“Manager Sandra was amazing such a positive attitude. I loved how she seemed to take care of her employees making sure they take their much deserved breaks and covering for them with a genuine smile. She helped me replace my card and had the best customer service that will definitely bring me back to this particular branch for my banking needs”
10AM - 4PM
300 N Atlantic Blvd, Monterey Park
Banks
“Great customer service. Ricky is very helpful and the others are awesome....and i'm not the same Rick! Been going there for years and they have always been helpful and i refer my friends to this place for all account needs.”
“Daphne gave us the best experience at any bank in our lives. I had to close an old account and make a new one and she was most helpful and informative and explained everything clearly and quickly. She makes me wish that every bank experience was as enjoyable as the one I had at this branch. I would afford more than 5 stars if I could!”
“The staff inside are very patient. The short-haired lady helped me deal with the card theft today. She was very careful and attentive and helped me lock the card. I really appreciate her professionalism and carefulness. The lady with glasses at the window was very gentle and had a good attitude. ? I felt very warm and took care of my anxiety.”
“very nice. Bank of America is very good. Because there is high efficiency inside. Professional. Patient staff. Many people do not know English. Or English is very poor. Unable to communicate. Thank you very much to them. The service of Bank of America is very good. Thank you very much for Ms. Pan's help. I will also work hard to improve my English.”
“Though this is not my neighborhood branch, my experience with this Cathay Bank has been positive. My previous bank had transferred my account to Cathay, and during the initial phase, I was worried that getting adjusted to a new bank would be challenging or filled with unintentional mishaps. However, when I entered the branch, getting account information and setting up my ATM card were very simple.I had some additional banking questions that were answered promptly, and I did not have a long line to cope with while I waited. Overall, I thought the service was professional, efficient, and helpful in meeting my banking needs!”
“Best customer service from Ashley and her manager (which I definitely should have gotten her name down as well.) Both were very professional, informative and very helpful in the process of cashing a check. Will give these young ladies an Aplus for their exceptional work. Will definitely be coming back to this branch for any issue.”
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“Thank you Ching for helping me today. You are so kind and patient with me. Highly appreciated your help in walking me through the online set up process! Well trained! 谢谢蒙市分行!”