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“I am so grateful to the lady who helped me, I went more than once to a subway that is by my house and they always told me that they couldn't help me. I decided to come here to get help and they recovered the number that I thought I had already lost. They always told me no and here I recovered all my information and I am truly very grateful, thank you very much Andrea for everything you did for me.”
“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“I have no words for the kindness showed to me by the workers at this ATT store. My iPhone 12 broke, and I was using an old iPhone 8, but my sim card was not working in it, I suspect due to water damage. I managed to navigate to the store from my house with no data, because the map had preloaded it. I arrived 10 minutes before closing, and they had already locked their doors. I knocked and a woman named Elena told me they were closed. I walked away, but as I did, I realized I had no way of getting directions home, or to an ATT store that was open. I went back to knock on the door, and a gentleman named Michael opened the door. I explained to him my situation, and thank goodness he offered me to come inside. I had only hoped to get an internet connection so that I could download the map to get home or to another ATT store. Instead, he had Elena help me get a new SIM card. Partial way through her helping me, I told her, “I don’t expect you guys to help me with this, because I know I’ve already inconvenienced you enough, and you are staying past closing to help me, but I actually came to this store to upgrade to a new iPhone.” Elena immediately said, “Of course we can help you with that.” I couldn’t believe it. Michael came out, and so did another woman named Vivian. They got me on the correct payment plan to upgrade to the iPhone 15. I picked out a phone case and screen protector while I was there, to prevent any accidents. They informed me that I could pick out an accessory of my choice for free. I picked out the $24 ATT wired headphones. They helped me through every step of the way, with bright smiles on their faces, and amazing energy. I would have potentially had to wait another day with no service, but thanks to them, I went home with a fully functioning iPhone 15. I’m so grateful to them, and I highly recommend coming to this ATT store. Elena, Michael, and Vivian are top notch, and I can’t praise them enough.”
10AM - 7PM
3263 International Blvd, Oakland
Mobile Phones
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“I have been through the runaround. I’ve been to three different AT&T stores, and finally the store knew how to get what I needed. The manager, Alex set me straight. He corrected my name after another location in Alameda butchered it. Even after I told Samuel that wasn’t my name, and now I couldn’t do many things with my account. However, if it wasn’t for Chris, who was trained properly, and knew to seek his manager to help me with my situation after it being a simple fix. Then Enrique Brandon has a great personality, and is like the life of the party. This location is a 10 out of 10 recommend! If you’re seeking phone service with AT&T, come here! Mic drop.”
“I had a difficult corporate problem and while they couod not help me, Tavion and his coworkers quickly got me the information I needed to contact the corporate office.”
“Gary was so incredibly helpful and treated me like family! He helped me in Oakland but has locations in Vallejo and Albany, and that’s how impressed I was, that I left 3 reviews, one for each location! If you want to support small businesses that are communicative, respectful, and flexible to your needs, call Gary!”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
11AM - 6PM
339 14th St, Oakland
Mobile Phones
“My son broke his phone screen and the part required to repair it needed to be ordered. His phone was repaired in a timely manner considering parts needed to be shipped. Service was Great!!”
“Jay provided excellent service. Very Competent, knowledgeable and friendly. He was able to quickly resolve issues my husband was having with his phone as well as assist me with set up of my new device. Highly recommend.”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“Jorge is an excellent employee. My 2 sons came in the store last week and he let them know that he could take care of their broken phone situation and to let me know . So I came in today and this guy rocks. He got my 3 line bill switched over to a 6 line bill with Wi-Fi internet and I am now paying like $500 less than i previously paid. And he got my 2 sons new phones. I can’t tell you how happy I was to be paying less money for more products and services. If I could I would give Jorge a thousand (1000) stars for his service. I will no longer go to any other T-Mobile locations. This location is my new home store.”
“Samuel Very helpful. He helped me out so much. I wish I could be an electronic technician. Like him, he's a blessing.
He's very friendly and kind. Everybody at this metro by T-Mobile store. Here in West Oakland for the last 10 years. I've been coming here in and the people and the people the people that work there the sale people, they are just very generous and kind. My name is Shawna Scarborough and I give them, I guess Samuel Harley. One hundred percent thank you”
“always positive attitude, employees are knowledgeable and engaging! BTW to the lady below me Metro does not carry a g3! google works wonders when searching FOR ANY PRODUCT!”
8:30AM - 6:30PM
2370 Telegraph Ave, Oakland
Mobile Phones
“Being one of the very few Korean grocery stores in the east bay, it's well worth the trip. With a security guarded parking lot, and a home/kitchen store right Nextdoor, they have everything you'd need; plus even when busy, lines never get too bad. I specifically come here for any kitchen supplies, the prepared Banchan and other dishes, along with what I call "Korean Spam" I had discovered a few years back. This stuff is TOP TIER for processed luncheon meat, you have to try it. It's healthier, more flavorful, and gets crispier than spam without drying out!”
“Great place. Extremely helpful and very nice, and always looking out for their customer's. Christine and Vien are amazing and always make me feel welcomed. Plugged me with a new awesome flip razor phone, charger, and headphones ?, and a case for the low. Keep up the good work, you guys are the bomb ?? ????????????????”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
10AM - 6PM
3093 Broadway STE C1, Oakland
Mobile Phones
“I’ve been having difficulty paying my Verizon bill it’s been too much financially Verizon prices are ridiculous rn. I went to Xfinity I met someone named sameer honestly he had informed me about xfinity mobile services and saved me hella money I appreciate him. Customer service was amazing thank you.”
“Had the best experience going to Metro staff is very helpful very nice and I was laughing the whole time really good people if you need a metal store to go to in the East Bay please come to this one huge shout out to Med Samantha and Hanin ?❤️”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
11:30AM - 4PM
429-B 9th St, Oakland
Mobile Phones
“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
“The lady that attended me, was very professional and activated my new phone so fast, I couldn't believe it, it really made my day, I was able to run some errands before going to work, I loved the way she handled things and got my new cellphone ready to use”
“MetroPCS on Park Blvd. Impeccable service, knowledge, and assistance. They have come through over and over. I can't say enough for quality service at a fair price. I'd spend more for better. With these wonderful folks, I don't need to. They make it easy and pleasant. Professional and courteous! Stop by to see Pedro and the rest. Trust me, you will not be disappointed!”
“The lady's were knowledgeable and gave me a good deal on my phone. I just moved to Oakland and they welcomed me like a family member. Good job on training them”
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“Sam and Jenny were so kind! I went in today with a very noisy home button on my iPhone that desperately needs an upgrade. Sam was so great and diagnosed the problem in seconds and fixed it in a minute. Turns out it was a loose screw causing the home button to vibrate and make a loud buzzing sound. I was expecting it to be something awful and forever broken, but it was a simple fix for Sam. Thank you! Sam is excellent at troubleshooting all phones no matter the make or model. Jenny showed me multiple phones within my price range when I’m ready for an upgrade, which will be very soon! The team at Kemo are amazing! I will only be coming here for all my phone issues and needs. Thank you so much, Sam and Jenny! You’ve made a customer for life!”