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“Ryan was awesome.Explained everything and connected all our audio/tv components.He took to the time to make the setup look great.Definite recommend him for all your audio/visual needs.”
“I had my doubts on wireless internet for a small location, but Wave.band was easy enough to try out. They delivered on everything they said they would. Not only did they deliver, but the technical staff that worked on site was much better than I have experienced with other providers. They were able to help us get our equipment up and running (we are remote to the location) quickly and clearly understood everything that was going on. They have never made me doubt my decision to try them.”
“Skyriver IT is the best! They always pick up the phone right away, and they do not give up until the issue is resolved. They are always able to resolve whatever tech issue I am experiencing, and the members of the support team are very kind.”
“I have been working with Natural Networks for approximately 10 years, they handle everything IT related for the various companies we have. The staff is knowledgeable and great to work with. Highly recommended!”
“I’m happy, happy, happy! Spectrum is dependable and their customer service is excellent. They aren’t perfect, but they work to make things right.
I’ll take it any day over my previous experience with Verizon’s degradation in service, price gouging, lying customer service reps. And, every time I called Verizon with a technical issue, their solution was for me to pay more. We were very hesitant to leave Verizon because they have excellent coverage. However, my interactions with their customer service made me question whether I was on the TV show “Punked” with Ashton Kutcher.
Spectrum still values people and relationships with their customers. I’ve been very happy with my wi-fi service over the past 7+ years, so I just switched over my cellular service to Spectrum since they use Verizon’s network. Spectrum’s pricing is 37% of Verizon’s with 100% better customer service. So far, I’m ecstatic about the switch (2 phone lines at an introductory rate of $50 a month. 50 gigs of 5G speeds (it will slow after reaching 50 gigs). That price also includes 10 gigs of personal hot spot @ 5G speeds as well. After a year the price goes up to $69; they promise to never raise rates (TBD). Even with the increase, it’s still 51% of my prior Verizon bill.
I’m extremely happy to have found the Spectrum solution!”
“I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up getting cancelled) and had the pleasure of DJ helping me today!
Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy!
DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service!
DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))”
“I had a young man by the name of Javier help me earlier. He explained possibles prices, tips for phones I may like, he even tried to call other stores for me so I wouldn't be driving all over the place. He was genuine and did what he could to help me figure out what phones I wanted.”
“Tito is exceptional. Amazing customer service, personable & efficient. He cares and doesn't BS. Everyone there works well together as a team. I recommend this location highly. Thank you Tito for all your expertise, help & genuine giving of your time & work. Appreciate you! He's excellent at what he does, wonderful experience here.”
“Needed to use my 360 insurance to replace my malfunctioning iPhone13, and since it is now considered an older model, my replacement device was on back-order. Meaning if I didn’t want to buy a new phone, I would be without one for an unknown amount of time, estimated at a week or two.
Anyone could tell you that’s out of the question for most people, and Jimmy wasn’t about to leave me hanging. He came up with a solution for my broke (self) that honestly, I wasn’t expecting anyone to try that hard for. It was a creative solution tailored to my specific situation that didn’t cost me anything over a very minimal deductable.
Jimmy deserves a raise and recognition for his expertise and familiarity with how the whole system works, and his ability to make magic happen without having to break the rules. You rock Jimmy!”
“Clerk listened well. He was able to resurrect by reactivating my seldom used phone number.
I just wish Spectrum would accommodate dual lines ..dual sims .. on these new dual sim phones.
I have house ph# to combine with 2nd line.”
“Theo is an exceptional manager. He was able to resolve my problem when the T mobile customer representative on the phone could not help me. Theo was patient, investigated a complex issue with the authorized user designation and helped me purchase a phone for my family member who truly needed urgent access. I highly recommend Theo as he is the best T mobile manager I was blessed to have help me in my crisis.”
Open 24 hours
2222 Fourth Ave Suite A, San Diego
Internet Service Providers
“Due to a recent merger, I contacted All Roads to cancel one of our 2 satellite phones as the new company was consolidating equipment. Zach was so helpful and able to quickly provide me the information I needed to cancel the line. Being a small mineral exploration company, All Roads satellite service has been a great asset to us for a number of years, especially in remote areas of rural Nevada and providing a sense of security to our field staff and contractors. Their service and monthly costs are reasonable. I would not hesitate to utilize their services in the future. Thank you for providing such reliable service.”
“Britney Almanza provided outstanding help during my visit to the T-Mobile store. She was patient, knowledgeable, and took the time to explain everything clearly without rushing me. Britney made sure all my questions were answered and that my issue was fully resolved before I left. Her professionalism and positive attitude made the whole experience smooth and stress-free. Highly recommend asking for Britney if you need help at T-Mobile!”
“Needed to upgrade my 12 pro max because of low battery. I had Tristian help me and he was awesome! He laid out all the options for me. I ended up with the 17 pro max and a new plan. I’m very happy.”
“It took me returning 4 times in person to finally get the promotional discount that they promised me when I signed up , so that was a bummer. I kept being overcharged each month, and none of the employees could figure out why. They tried to help. Finally, when I returned the fourth time, there seemed to be a new manager , Javier, who finally fixed the issue! Not on the spot, but he promised he would solve the problem within the month and make sure the discount was applied to my account and he kept his promise! He called to let me know he finally resolved the internal issue — thank you Javier!”
“My husband Michael and I have been loyal Verizon customers for 15 years, but after dealing with recurring poor customer service and constant technical issues, we were seriously considering leaving. We've spent countless hours on the phone with customer service, but nothing ever seemed to improve. That all changed when we visited the Clairemont Verizon location off Genesee.
From the moment we walked in, Val completely turned our experience around. With over 10 years of experience with Verizon, her expertise and professionalism were immediately evident. She was not only knowledgeable but also incredibly friendly and made us feel truly valued as customers. Val seamlessly addressed all of our concerns, resolved our issues, and even went above and beyond by ensuring technical support followed up with us the next day.
Thanks to Val’s exceptional service, we decided to stay with Verizon, upgrade our phones and plans, and feel confident that we now have someone who genuinely cares about our satisfaction. This was hands down the best Verizon experience we’ve had in years, and we can’t thank Val enough for making us feel heard and taken care of.
Thank you Val! Overall a great location and staff! I know the stellar service we received will continue with the rest of the staff as Val sets a new standard for customer care.”
“While checking on my data and service plans in store at UTC mall in San Diego, Charelswas very helpful and efficient in assisting and answering my questions… he deserves a high praise from his supervisor for this!!
Yay Charels.”
“The girl that helped me was absolutely delightful. She was super knowledgeable and make my upgrade an easy process. There was some issues on my account and she helped me get them resolved quickly.”
“A quick thanks to Juan who showed true salesman ship and beyond. My experience was placed into Juans hands and my time was spent well with an end result of an incredible upgrade, much needed. Shine On!”
“Having to walk into a store during the holidays is always so dreadful. Luckily I had the best experience at T-mobile due to Briana! She was attentive and knowledgeable about the products and went above and beyond for me. She was patience with me and those who she assisted prior as well. I recommend going to this T-mobile store and to ask for Briana to help you out! I know that my needs will be met every time I enter this store.”
“They let your return your old equipment here unlike AT&T which makes you go to UPS who then tells you your scanned equipment isn't coming up in the system and that you'll be at-risk of paying $150 for each piece of equipment they manually enter into the system for return.
Save yourself a headache. Go with COX.”
“went in to get a new phone and had the best experience from employee Janine I hope I spelled it right lol but she was super helpful and made my experience a good one definitely recommended this location”
“Casey at T Mobile Marketplace was phenomenal. The problem with my phone and getting a replacement was so difficult to figure out. I 1st went to to Mobile Plaza Bonita, they were very dismissive. Then I did customer service online, they were no help. Came to T Mobile Market Place. And Casey solved my frustration and resolved my issue in less than 10 mins!!!!!! Thank you Casey.”
Open 24 hours
3590 Mt Acadia Blvd, San Diego
Internet Service Providers
“Super professional, timely, clean work. They fixed our networking problems and made things so tidy we can tell where every cable goes. Goodbye rat's nest! It was a pleasure to work with them, would definitely recommend.”
“The person who assisted me was extremely helpful is setting things up for me to assist my aging mothers account! Greatly appreciated. So much more helpful that the main line call in.”
Open 24 hours
1360 Fifth Ave, San Diego
Internet Service Providers
“Had it for 2 years and 1. They deliver nearly triple the bandwidth they promised. 2. I can count on one hand the number of times the service has dropped. Super consistent, no issues, and they're even significantly lowering the price.”
“Andre helped me today and he was efficient with great customer service. I went to a store in La Mesa yesterday and they were not helpful at all. Andre took 2 minutes to install my eSIM. Thank you!”
“I came in today to figure out why my iphone would not make noise when it rang and Johnny was right there to solve the problem. And everytime I come into the store, I always get the help that I need. Thanks for the quick fix Johnny, much appreciated.”
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“Omar and Damian delivered exceptional service during my kids’ phone upgrade. They were incredibly patient, answered all of our questions, and made sure we understood every step of the process. It’s rare to find customer service like this these days. They made what could have been stressful feel easy and enjoyable. Thank you both for such a great experience! We owe you a Starbucks guys, NEXT TIME!!!
City Heights Store 3807 Fairmount Ave, Suite 100”