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“Store manager Zhao has a very good service attitude and patiently helped us solve the mobile phone problem. Thank you Mr. Zhao. If any friends need to deal with cell phone matters in the future, they will definitely recommend this store.”
“Jay messed up my account by putting the chip in my son's phone instead of mine. He was very impatient and not friendly. However, Jason and Kroner were extremely helpful, friendly, and efficient.”
“I recently went to this AT&T location with my mother . I was helped by Rick. Before even getting to the store I went on an hour drive to pick up 3 brand new IPhone 16 Pros. I called the store after I received them from Best Buy and Rick answered. Rick was so kind and receptive. I told him that I needed help setting 3 new phones and transferring all of our old data from our IPhone 6S, 7, and XR. Without hesitation, he said we could come in and he would help.
When we got to AT&T store he greeted us and we sat down at a table together. Rick was patient throughout the whole process. He helped us get a better plan for our family account and transferred over all data without any issue. Rick is the type of employee that we all hope to encounter when we go to an AT&T store with an issue. I am so grateful that we had Rick to help us. I hope that he stays at this location because he is great at what he does. He also has a ton of experience which makes sense as to why he made everything effortless.
I would be remiss not to mention Josh who assisted when needed but was inventorying the entire store the entire time we were there. Both gentleman were excellent.
AT&T should do whatever they can to keep these guys around.”
“So glad I stopped by!
Very neat store, clean, organized, to the point. Stuff was the nicest, very friendly and welcoming.
I happen to be helped by Paul and he was wonderful. Very knowledgeable, professional, suggestive and helpful.
I ended up finding more things that I love and even got explanations and demo on what I purchased earlier online. So helpful!
Cant wait to be back for other things on my wishlist. Thank you, Paul!”
“Bruce is such a nice person who has been helping me many times to fix my issue . He never felt irritated even there was a many customers . We want like this person who is working in front desk. Thank you Bruce. Happy new year 2025 .”
“I want there early they are opening from 11am till 5pm. I met John and he let me in and wait till he is done with opening. He got a great service, and quick response. Love this place.”
“Had my phone stolen while visiting SF and had to get a new phone, and they were super helpful at the store! It was a mess on my part but they were patient and helped me out so much appreciated! :)”
“Thanks, Leo, for the best AT&T customer service in 30 years. I appreciate the time you took to set up my new iPhone, double check that every aspect was functioning, answer all my questions, and all with kindness and charm!”
“I had excellent service for purchase and set-up of a new phone with Kristalyn. She was efficient, friendly, and answered all my questions with patience and clarity.”
“I’ve been a loyal AT&T customer for many years, and a significant part of that loyalty is due to their impeccable customer service. I would like to formally thank Ricky for his unwavering support and meticulous attention to detail. He has consistently helped me resolve various issues, from billing inquiries to assisting me in securing the best deals during promotions. Thank you, Ricky, for being such a valuable resource and a huge help!”
“Boost company sent me there for a new SIM card, my new phone was not working, the amazing professional young man was what one needs when asking for help. Thank you!!!”
“The folks were very straightforward and explained the items in detail so I understood what I was getting into without trying to take advantage of my ignorance for profit.”
“First off to start Randy if you see this your the man thank you for all your help. So what had happened was, After a long long day of trying to upgrade my phone at a different store in concord I was told that the system had glitched or something and I was unable to upgrade that day and was told I need a manager to fix the error. I then was told to come all the way over to this location which ended up being my saving grace. Luckily Randy was there and he literally jumped right on it and made all the calls he needed, and got me my upgrade while providing absolutely amazing customer support and service he is the man.”
“Cody and his team were absolutely amazing! I guess I got there at the perfect time because the wait was very short before the next representative was available. I had recently relocated to San Francisco and needed to set up my new iPhone 16 ProMax. Not only was the process seamless, but I was able to complete my upgrade and convert all my old information to my new phone in a matter of minutes. I was a little concerned about protecting my new phone because most stores did not carry any cases for the new iPhone 16 ProMax. However, Cody was able to assist me with the purchase of a heavy duty case in store since I tend to drop my phone quite often. I can honestly say I was 100% satisfied with my overall experience at ATT near the Target off Geary Blvd and Masonic Ave. If you need a perfect spot to park for FREE, this is the location. Just park at the target and walk down the stairs near Masonic Ave. I promise you that every person in this place is friendly and will help you with all your ATT needs. I got lucky and picked the perfect location.”
“I had an excellent experience, the service was awesome, thanks guys. I loved my old phone so much that i decided to get another LG but this time i got an upgrade to the old one, not only it was less compare to what the other carriers wanted for it. I'm absolutely happy with my choice.”
“I received great service today, even though the store seemed short-staffed. I believe if they had more employees, the wait time would be reduced.
Despite the staffing challenges, Steven was fantastic. He was incredibly helpful and made sure my phone was completely set up before I left, which I really appreciated. He also assisted me with accessories and clearly explained the next steps for setting up my account.
Overall, it's a great store with a good location.”
“Very good experience! Employee was very helpful and worked with me to find exactly what I needed. He also reassured me that if anything is wrong I can come back any time! Would definitely come back to make another purchase”
“Sam fixed the damaged digitizer due to water damage on my iPhone X in 20 minutes! He is professional and friendly and gave me multiple options to fix my phone. Highly recommended.”
“Great experience at this Verizon! Deep, Christian and new hire Wesley were so friendly and helpful. They upgraded me and my sisters phones and gave us great new plans for close to nothing. Would go back just to hang. - Chloe and Brianna ily”
“Purchased this speaker & a portable last week. My kids love how the speaker lights up it's pretty bright & loud, my kids LOVE it!! A young lady helped me out, very kind & gave me the best deal for both. It seems like every body that works there are all friendly. I'm definitely going back and definitely recommend people to the store if I remember the young lady name is Zaira .”
“I recently had the pleasure of being assisted by Brian at AT&T. From the moment I walked in, Brian was incredibly welcoming and attentive. They listened carefully to my concerns and provided clear and concise solutions. Their knowledge about the products and services was impressive, and they were able to answer all my questions with ease. What stood out the most was their patience and willingness to go the extra mile to ensure I was satisfied. Thanks to Brian, my experience was smooth and stress-free. I highly recommend seeking out Brian for any AT&T needs – they truly exemplify excellent customer service.”
“Really appreciate their work they fixed my cracked iPhone just like brand new. Very nice respectful service ! Don’t understand the bad comments I always have good experience there. Recommend 100%”
“Frankie is one of the warmest managers I've ever dealt with! I felt right at home. I was acknowledged immediately and given an accurate wait time! When I returned for my exchange Susanna was pleasant as well. Top tier store!!!”
“Great customer service. They have bilingual agents to assist you (Chinese and Spanish). Overall a very smooth process. Be sure to have your secret PIN ready before visiting.”
“Luis (I hope I spelled his name correctly) was SO Super helpful !! He was so knowledgeable about everything I asked about and answered Every question I had today when I went in and paid my phone bill !! Thank you so much for all of your help !!”
“Staff is helpful, but typically there’s a wait because only one rep on site at a time.
AT&T can’t gracefully handle an eSIM transfer if you get your iPhone repaired, they have to use your state ID verification as a second factor since your 2FA line will be out of action :)”
“I came here to purchase a SIM card because I locked my SIM card and needed a PUK code in order to use my phone. I wasn't successful with getting the code and my ex-wife was told on the phone by a cricket associate I needed to get a new SIM card or at least that's what she claimed after I gifted her the task of getting the code from Cricket. After almost a month of my phone being inoperable I arrived at this store. Although the staff was busy with customers when I arrived, fortunately my wait was not long. I was assisted by a young gentleman that was enthusiastic, attentive and very informative. He was eager to give me the info I needed on a current promotion after he assisted me with a new SIM. He was very helpful and fourth coming and the service I received made me feel welcomed. It also made me feel like I would want to use this location in the future. I had a totally positive experience and I look forward to returning in the future. I'm happy I was in Chinatown when I decided to take care of this problem as it allowed me to discover this location, a wonderful store by far.”
“Danny was especially indescribably great, ON our side until long after we first left the store. He was the best cheering squad and magic maker I could even imagine ! !!”
“We visited on a very busy Saturday but Kristalyne was absolutely unfazed, friendly, and helpful the entire time. Getting a new phone can be complicated, but we're grateful for the help we got. Thank you!!!”
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“Thank you Gabriel helping me upgrade my phone to iPhone 15 pro Max and setting up everything! Best costumer service in San Francisco. Cricket way better than metro”