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“The representatives at this store are extremely knowledgeable, friendly, and efficient. From start to finish, the customer service was outstanding—the team went above and beyond to make the experience smooth and enjoyable. Their interactions with customers are exceptional; they treat you with respect, patience, and genuine care. Although my plans didn’t work out, they were very professional and processed my refund quickly and without any hassle. It’s rare to find a team that combines great service, integrity, and such a positive attitude. I highly recommend this store to anyone looking for excellent service and a trustworthy team!”
“I love coming to this tmoblie they are kind respectful attend to your needs with no Attitude always willing to help what ever your needs are.
Thank you
Ramon for your help
Connie”
“I wish I remembered the guy's name, but I came here on a Wednesday morning. He was helpful, clear, was able to juggle between 3 customers at a time, and got me set up quickly!”
“Went in to change my number over to a new phone and was thinking about getting a Samsung Watch. Ricky was great with getting my phone switched and was informative about watch deals. Great experience.”
“I rarely leave negative reviews, but the service I experienced at the two previous locations before this one was unacceptable and incredibly frustrating.
At the Evergreen location, Manager Eddie won't mention last name on his card can't believe it read manager on it anyways he was so unprofessional and dismissive. While I was on the phone with customer support trying to resolve my issue, he interrupted, listened in on my conversation, and then threatened to call the police and have me removed from the store because he couldn’t help and knew my case was being escalated complaining on his staffs willingness to help me . His staff had already refused to assist me and even directed me to buy an unlocked phone from their competitor, Best Buy, which cost me over $200 — only for me to later learn nothing could be done. After already dealing with a stressful situation, I received zero empathy, zero accountability, and no effort to make things right.
I had a similar experience at the Story Road location. The employee there kept repeating store policy but offered no real help or solutions. He couldn’t provide accurate phone pricing, guessed details off the top of his head, and showed little to no knowledge of the products or features. It felt like once they realized they wouldn’t earn a commission, the motivation to help disappeared. I left feeling dismissed and undervalued as a customer.
Thankfully, I decided to drive a little farther to the Westfield Oakridge location, and the experience there completely restored my faith. The team at T-Mobile treated me with professionalism, respect, and genuine care.
A special thank you to Eric, the manager with glasses formally from Santa Cruz, and the young associate with curly blond hair he was awesome . His exact words were, “I’m not going to kick you when you’re already down,” and that level of empathy meant everything. He listened, he cared, and he handled the situation with maturity beyond his years. That is what real customer service looks like.
The contrast between locations was unbelievable. One made me regret being a customer. The other reminded me why I chose this company in the first place.
Ownership should take a serious look at the leadership, training, and customer treatment at the Evergreen and Story Road stores. I will only be returning to the Oakridge location going forward.”
“Excellent customer service! Jason and Severiano are the best!!!!
They went above and beyond to help me fix the issues on my accounts. I bought two new phones and they helped me set them up quickly because I was in a hurry. They also speak Spanish fluently in case you want to bring a family member that only speaks Spanish. They're patient and went above and beyond the normal T-Mobile customer service ( which is usually amazing too!).
I'm so happy that I came to this particular Ranch of T-Mobile location.”
“I highly suggest coming to this location! The manager is the best. Very helpful, patient and informative. I moved over from a different carrier and it was such an easy process. I was able to get 2 phones and an apple watch for an amazing price that was unbeatable anywhere else. It wasn't busy so it was nice not to be waiting like other carriers. Check this place out! Like I said kudos for hiring the manager, he's the best around.”
“I came into the store with one thing on my mind: walking out with a Galaxy 10. And I did—thanks to the help of the store associates. I didn’t catch the first person’s name, but Jennifer, the San José State student, was beyond awesome.
While processing my phone exchange, she carried a light conversation with me without ever losing focus on what she was doing. She was later pulled away to assist another customer, but still made a point to check in with me to ensure everything was going smoothly. When the process was finished, she double-checked everything, gave me a warm smile, and sent me on my way.
Overall, this was some of the best customer service I’ve received in a long time. Jennifer was outstanding—from her friendly smile to her thoughtful conversation.”
“I had an amazing experience at this Verizon store thanks to the incredible customer service provided by Dylan, the manager. From the moment I walked in, Dylan was welcoming, knowledgeable, and genuinely cared about helping me find the right solution for my needs. He took the time to explain all my options clearly, answered every question with patience, and made the entire process smooth and stress-free.
It’s rare to find someone who goes above and beyond like Dylan did—he truly made me feel like a valued customer. If you’re looking for great service and someone who actually listens and delivers, ask for Dylan. Highly recommend this store!”
“I would like to sincerely appreciate Anthony, the manager at the Xfinity Westgate San Jose location. He is extremely polite, responsible, and detail-oriented. He also makes a great effort to ensure that no one has to wait unnecessarily long.
I truly had a very positive experience with him, and I’m genuinely grateful that they hire such kind and capable individuals like Anthony. It makes it so much easier for customers to get their needs taken care of efficiently without wasting their time.”
“Wow service from T mobile shop, nice ambience and friendly treatment..
Mr.Shawn helped me to explain the products clearly and in simple .. I appreciate his approach ..
Good luck ..to Mr.Shawn and Mrs.April .. “¡Salud!””
“I left my phone in a shop and need access to my Tmobile account to get the access code. The staff was very helpful and patience with me. I purchase a new sim card from him. Thank you for your help.”
“My first bill was higher than what I was quoted, but the team at this store really stepped up. They went above and beyond to credit my account for the trouble and fixed the issue quickly. It took a couple of trips to the store, but they made it right in the end!”
“I’d suck off this store if I could. One of the reps answered all the questions and issues I had + removed a $100 technician charge within 15 mins. I’d spent 4 to 5 hours previously on the phone or with the chat assistant trying to resolve and return stuff this guy does it in 15 minutes I live in San Francisco. I would drive 2 to 3 hours just to come here to resolve my issues then try to talk to the customer service online on the phone.”
“KEVIN here is truly the best. When I contacted customer service online and via phone, I was getting tossed around between the mobile department and the internet department. So I was pretty upset and ended up going to the store myself. Kevin was patient and calm throughout the whole process and he was professional. I was on the verge of canceling my business with Xfinity, hadn’t I met Kevin today I really would have.”
“Jobi recently helped us with a warranty claim. He was extremely knowledgeable, quickly diagnosing the issue and explaining everything clearly. It’s rare to see this level of customer service. Jobi went above and beyond and we are very grateful.”
“10 stars for Andrea. She is professional, very helpful, kind and patient. She handled several customers with complex problems with kindness and patience while we waited to be helped by her. She did a great job in helping us get new phones and explained everything clearly and in detail. I was impressed by her customer service and her calm demeanor even with several people waiting. Thank you Andrea!”
“I had an excellent experience with Paula yesterday afternoon. She was courteous and attentive. She actually solved the problem on my phone that both online customer service and technical support could not. Paula needs a solid recognition from Verizon!”
“This is by far my favorite Verizon store. The store manager Jaime is awesome. I have followed him from the Blossom Hill store and now he is here for the last few years. When he isn’t in his assistant manager Yaritza helps me and she is great as well. They really treat customers great here and help me with all my wireless needs. Please come to this store if you want the best service, they are busier but that’s for a reason.”
“The sales team were great and very professional. My s8 plus needed a new screen, they quickly had me an appointment at 'ubreakwefix'.
I also came in to buy a phone mount for the van. Ended up buying a wireless charger/holder which I was told by the sales guy was capable of charging through my otter box. Very happy with the quality of the suction cup/ holder, wireless charging a little slow, although it was $75- .”
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“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”