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“Great service - 5 stars. The representatives are very knowledgeable, friendly, efficient, had the best experience trading in my old cell phone for a brand new cell phone. They got my cell phone updated and “walk out ready” super fast and efficiently. They were great to talk to and work with. Highly recommend this store to everyone- great team to work with.”
“I love coming to this tmoblie they are kind respectful attend to your needs with no Attitude always willing to help what ever your needs are.
Thank you
Ramon for your help
Connie”
“I wish I remembered the guy's name, but I came here on a Wednesday morning. He was helpful, clear, was able to juggle between 3 customers at a time, and got me set up quickly!”
“They had charger cables in stocks, without the charger part! Thank you Giuseppe, for saving me money! Now I'd be thrilled if you guys sold quality charger cables too. I'm a bit rough on my end, cables go bad awful fast and it's a waste of money AND gas going to get them every month. See my Point? Have some concerns about this one, what with environmental concerns and all that. And my time!”
“Karina Torres from Oakridge Mall San Jose CA was a wonderful help, I hope she remains my T-Mobile representative for a while. She deserves a raise for sure. She assisted me within the budget I had even though it was small, after Verizon across the path refused to work with us. She even took the time to help us calculate the best deal and device. Because of her helpfulness, resourcefulness, and friendliness, my friend decided to sign up as T-Mobile post-paid customer as well. We love our devices and service, and love her for her assistance and dedication to getting us squared away. Thank you again Karina!”
“I highly suggest coming to this location! The manager is the best. Very helpful, patient and informative. I moved over from a different carrier and it was such an easy process. I was able to get 2 phones and an apple watch for an amazing price that was unbeatable anywhere else. It wasn't busy so it was nice not to be waiting like other carriers. Check this place out! Like I said kudos for hiring the manager, he's the best around.”
“Wow, after going to the WORST T-Mobile store ever (17th & Hamilton )
I walked into this SUPER FRIENDLY , Helpful store.
I was greeted and waited on very quickly. Though the store was very helped me to buy the (almost) the cheapest phone they have .(I lose/break phones ALOT) John waited on me. He took a lot of time transferring my info out of my broken-down phone . It wasn't transferring, and he just kept plugging away until it all finally did transfer.
Every one who works there is friendly and helpful. Unlike t-mobile @ 17 & Hamilton, who act like they are doing you a favor by waiting on you.
Thanks so much for you help and concern , as well as getting me out the door with a functional phone !!”
“We stop at this T Mobile location which is near one of our favorite restaurants to check out what T Mobile is currently offering?
The store is clean and well maintained and organized.
Three of the store staff all busy with customers so we put in our name and wait.
In about 10 minutes we were received by one of the staff and he was very knowledgeable and helpful, super friendly also. He provided great information for us and we think we will change over to T Mobile once our current contract is up!”
“I left my phone in a shop and need access to my Tmobile account to get the access code. The staff was very helpful and patience with me. I purchase a new sim card from him. Thank you for your help.”
“I had an amazing experience at this Verizon store thanks to the incredible customer service provided by Dylan, the manager. From the moment I walked in, Dylan was welcoming, knowledgeable, and genuinely cared about helping me find the right solution for my needs. He took the time to explain all my options clearly, answered every question with patience, and made the entire process smooth and stress-free.
It’s rare to find someone who goes above and beyond like Dylan did—he truly made me feel like a valued customer. If you’re looking for great service and someone who actually listens and delivers, ask for Dylan. Highly recommend this store!”
“I needed to write this review. I had 2 huge issues that nobody seemed to help me with. Andrew went above and beyond to help. He took great care of me and it had nothing to do with making a sale. Thank you so much Andrew!”
“Jamal did such an excellent job! I have a mobile plan with Xfinity, and went in to find out if I can get a new phone, and within half an hour I walked out with a new phone, fully set up, fast and seamless! Very happy!”
“Fast service, I was returning my equipment on my lunch break from work and the employee at the front desk helped me out quickly and scanned my router in and I was all set”
“My first bill was higher than what I was quoted, but the team at this store really stepped up. They went above and beyond to credit my account for the trouble and fixed the issue quickly. It took a couple of trips to the store, but they made it right in the end!”
“KEVIN here is truly the best. When I contacted customer service online and via phone, I was getting tossed around between the mobile department and the internet department. So I was pretty upset and ended up going to the store myself. Kevin was patient and calm throughout the whole process and he was professional. I was on the verge of canceling my business with Xfinity, hadn’t I met Kevin today I really would have.”
“Came in the morning about 10 min after they opened and there were somehow already three groups ahead of us. We sat down and the sales associate promptly checked in with us. She let us know it would be about a 20 min wait, but we ended up being helped within 15 min. We were able to exchange our phones quickly and painlessly, and both salespeople were very polite and courteous throughout.”
“I went in to this location with a semi complex situation and Alexis and oyoko were very helpful and fixed the issue. Kudos to y'all. I recommend this location to all.”
“I want to give a shout out to Jeoni he was so patient, knowledgeable,, kind, and made sure that all our needs were met, getting three new cell phones. He made it fast and easy. It was the best experience we have ever had at a Verizon store! Such a delight as a representative at Verizon!
Thanks again for all your help!”
“The sales team were great and very professional. My s8 plus needed a new screen, they quickly had me an appointment at 'ubreakwefix'.
I also came in to buy a phone mount for the van. Ended up buying a wireless charger/holder which I was told by the sales guy was capable of charging through my otter box. Very happy with the quality of the suction cup/ holder, wireless charging a little slow, although it was $75- .”
“Had a fabulous experience, my son and I were acknowledged as soon as we walked in, greeted with a smile. Jaime and another person helped us, answered all our questions. Thanks again for all your help. We will be back.”
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“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”