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“I have a bunch of issues with my feet and recently had a fasciotomy. I walk daily and really need to make good choices when it comes to footwear. Due to my injuries, my feet have changed dramatically. They are both different now as is my gait and pressure points. Ronda was amazing. She listened to me and provided educated and experienced guidance that led me to the right pair of shoes. I am very grateful and a forever customer”
“Came in to buy headphones and look at full face bike helmets. Dylan, from the bike department, helped me find a great deal on a bike helmet that was at a different Sports Basement location. He was very professional and knowledgeable. Love Sports Basement!”
“The uniforms turned out great. Customer service was wonderful. Being that I am in Canada pricing was a little confusing and then shipping and duties on top of that, but in the end it was worth it.”
“I have purchased several bike over the years from the Bike Peddler. The last bike was the new S-Works Gen 4 Turbo Levo. The sales staff and service department kept me appraised of the status of my order. When it came time for the pickup. The bike was fitted for me. The sales and service are the reason I keep coming back.”
“5 Stars – Absolutely the Best Paintball & Airsoft Store Around!
Thirty First Outfitters is hands down my go-to spot for everything paintball and airsoft. The staff is super knowledgeable, friendly, and genuinely passionate about the sport. Whether you're a seasoned player or just getting started, they take the time to answer your questions and help you find the right gear—no upselling, just honest advice.
Their inventory is top-notch, with a solid selection of markers, protective gear, accessories, and tactical equipment. Everything is well-organized and easy to browse, and they even stock hard-to-find parts and upgrades. I've also had gear serviced here, and the turnaround was fast with quality workmanship.
If you’re serious about paintball or airsoft, Thirty First Outfitters is a must-visit. Great service, great prices, and a crew that truly supports the community.”
“Top notch retail service all the way around. Ellery and Daisy in shoes, awesome service and the perfect balance of energy and efficiency. Jaycob in tents and backpacks knew exactly what I needed and carried weight to make sure I got the right tent. Amy, no clue where you came from but thank you for the wisdom. Finally, Arturo . . . That mane . . . hell yeah brother.”
“From head to toe, bag to clubs these guy got you handled! Honestly best selection around. They have something for every golfer young to old no matter the skill level and something to fit everyone’s budget! Keep it up y’all doing great!”
“Nice sports shop.Attentive staff. Didn’t expect to find what wewere looking for. Found quality boxing gloves. Shop buys, sells used and new. Employees encourage us to try on the gloves and opened packaged ones for try on.”
“Amazing man who runs this place. Super passionate, encouraging with a great attitude for sharing his skill and love of axe throwing. We were all first timers. Ages 9 to 69! Everyone had a blast. A very fun family birthday party experience for our mother. We felt at home. There's also a shop with lots of goodies. Open free parking in the front and back. Highly recommended for a unique thing to do! ♥️”
“Bought a boat some years ago. Billy is so helpful with advice and getting me any parts that I need. I live quite a distance from Wind Toys and Billy is always willing to help me over the phone. And he's so patient with my questions when I need advice. What great customer service!!! You can't go wrong doing business with Billy at Wind Toys. He treats his customers like gold.”
10AM - 8:30PM
2503 Cleveland Ave, Santa Rosa
Sporting Goods
“I went here to buy a canopy that was on sale. The manager and I guess one his lead shift managers were in the front and they were really helpful. They showed me the selection and made a suggestion based on price and functionality. Then he carried it to the front of the store for me, and then carried out to my car after the purchase. It was a big long awkward box about 75lbs, so no easy task, and I didn't ask for that, and didn't expect it. This is the type of service you don't see anywhere anymore. So I got a good buy, and some really great service!”
“I love to support local and this shop is a great local option to the more branded competitors out there (REI and Sports Basement). I always manage to find some fun and interesting products that I don't always find at the larger outlet options in town. Their product lines are similar to the bigger stores but I find slightly different patterns and styles which is awesome to diversify the choices locally. Around the holidays they really ramp up pajamas, slippers, gift-like items to really help round out your gifts. Even first of the year they still had a good variety which is nice because after the holiday I know the bigger competitors tend to wind down these options for sale. Pricing on these types of products is always on the higher end but they have some great sales and it's nice to be able to support locally knowing you are making a difference in someone's livelihood versus a corporate machine.”
“Great selection, very nice and helpful people. Visiting from New York and needed to pick up some new cleats for my son before returning home, to pending soccer Sean and no time to shop. I highly recommend this shop.”
“Went in here for a trampoline for the kiddos. Was helped quickly, informed about how to do it. They explained why it was taking longer than normal, because location of the trampolines, and whatnot. I told them. It didn't matter, I had time. Great service, great communication. Easy transaction. Couldn't be happier!!”
“The BEST customer service I've had in a looooong time! Whatever you do, make sure you keep Katlyn around! Great, great experience bc she is exceptionally amazing! Anywho. I'll be back. Thank you for a great shopping experience. You rock Katlyn! I prob spelled wrong. And couldnt find a name on receipt.”
“One of the best customer service experiences I’ve ever had. Im a trainer & long time Lululemon sweat collective member and the team at the Santa Rosa outlet were nothing by kind, helpful and reassuring! They made my entire week- love this store and company!”
“I came here looking for a day backpack - not that thrilled at the selection BUT loved some of the unexpected surprises - like women's yoga pants, North Face jackets - and great quality! Also good selection of shoes. Will be back!”
“Update: I finally got lucky and spoke with Roxanne, a Marmot CS Rep, and with her experience she listened to my order problems and she resolved them in a heart beat. Roxanne explained that the CS Staff was short-handed but they would be getting a dozen newly trained CS Reps next week to assist them. For some reason the XL EVODry Clouds Rest Jacket I purchased over two weeks ago was not available anymore so I asked her to go one size down since my last XL Torreys jacket that I purchased a month ago was a little large on me so a Large size should work well with me. Roxanne was nice enough to expedite my shipping due to all of the problems I've had waiting on my order and I appreciate it very much. I've upgraded my star rating from one to four stars due to Roxanne's quick actions although I do believe that Marmot's management was delinquent in their duties to alert their customers on their website to the delays that should have been obvious that were coming due to the lack of staff in their CS group. I would still rate Marmot's Management with One Star since they stuck their proverbial heads in the sand and ignored their Customer's problems! Marmot began from several friends in the 70's who cared about putting out quality products and providing great customer service. I've purchased tents and bags with the Marmot brand over the years and never had a problem, but I've always dealt with online gear sellers and never directly with Marmot. I made the mistake of purchasing recently directly from Marmot with the following expectations as currently stated on their site: Free 3-Day shipping and free returns on all orders. Terms & Conditions Please note: 3-Day shipping is the speed of the shipping. Orders take 1-3 business days to process before they are shipped. Please consider this timeline prior to your purchase. Marmot if you can't meet the shipping parameters you've stated then by all means update your website to state that it may take 2 to 3 weeks to process your orders and don't stick your collective heads in the sand and pretend nothing is wrong... It's now in the 2nd week and soon to be starting my 3rd week for me and I found out they don't have adequate phone service for any semblance of a Customer Service Dept. When I login to my account it still shows "Processing" whatever that means. Your company needs to take lessons from Patagonia and North Face when it comes to how to run a successful business...”
“My daughter wanted the all white air force Nike's for her 16th birthday . she's a 4th of July baby so It took her to the foot locker which was a good experience they had good music and display set up was organized and the staff was fast and friendly . made sure everyone was helped.”
“Friendly and helpful staff who are able to answer questions about all the different items they stock. Can sometimes be busy very at the ticket counter, so be patient and someone will eventually help you out. If it is very busy, try again another day at a different time, if you don't have hours to wait.”
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“The most excellent pair of sandals ever, so comfy, my pair in Army green are still going after 2 years (travelling and summer months mostly) but plenty of miles. I will purchase again once they get old, they are just worn in, a great buy. We do not have these in the UK, England so stateside it is, well done, earthing is incredible for blood circulation too of course. I have run in these also which is very satisfying and refreshing.”