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“This place is great! Any time I have a DIY project and am not entirely sure what product I need to do X, Y, or Z, their team is there to help out. Outstanding customer service!”
Hardware Stores
Hardware Stores
“This business is a true cornerstone of Sonoma County.
I've been shopping Friedman Bros since the 80's. While I do acknowledge that I've also had the rare less then satisfactory customer service experience my general overall experience has been that staff are usually super helpful and welcoming.
My advice to management is to retain only staff that put the customer first and quickly let go of the staff who are too cool or too busy talking to other staff to make the customers the #1 priority. You still have a few workers who don't. I'm sure you know who they are. Time to draw a line in the sand.
They generally have good quality lumber and in the 20' lengths not always available at competitors. If I need something very specific or in larger quantities, I like to visit the Petaluma or Santa Rosa locations for maximum selection and availability. I appreciate that Friedman upgraded their PoS and web site in recent years, it has improved my experience in store and online.”