“The customer service was excellent. I felt prioritized and understood what I was paying for and why. The team had multiple opportunities to upsell me for services I didn't need but provided honest answers on what was needed and what could be done later. I will be coming back for any maintenance related to my Trek bike.”
“Hands down amazing customer service! There was an issue with my toddler's bike and when I entered the shop Troy helped me immediately. He fixed the issue within minutes. The staff here are extremely knowledgeable and friendly. I will be returning back here for ANY and ALL my bicycling needs. Thank you again!”
9:30AM - 6PM
116 Carroll St, Sunnyvale“Thanks Jim!! The guys here at Walt’s Cycle is so nice. They’re very knowledgeable and gave me some great tips! Definitely will return to get my bike service here.”
“Great shop nice people! Much better than that Palo Alto Bicycles weakness down the street. Awesome inventory and friendly service. Avoid the other place come here!”
“Absolutely amazing shop and I highly recommend anyone to go there for they're biking needs. The service was better than any shop I had ever been to and I was treated with the upmost respect.”
“Took my colnago for new handlebar tape and brake lever adjustment, I had installed a new handlebar and stem but needed a pro to adjust. I explained what I needed so I was quoted. Service took a couple hours. Everything was just right. I recommend 100%”
“Outstanding experience. Very happy with the prices, overall shopping experience and customizations they did to my new bike.They also offer a free tune-up after break-in and initial 100 miles ridden. I was going to order a bike through REI - because of the predictable customer service and other perks, but do not regret my purchase here instead.”
“My favorite bike shop in bay area. Friendly and knowledgeable staffs always got my point in a minute. I’ve visited here many times for buying new accessories, adjusting my gears, building a new bike with new frame set etc. They’re so professional and helpful, thanks for always helping me!”
“Took in a $120 secondhand bike with a few minor issues. Quoted $200+ for a full tuneup but they were able to work with me to fix the major problems for only $30. Appreciate the flexibility and friendly staff.”
“I kept getting a flat tire on my back wheel 3 times within 2 months. The other shop in the area just kept replacing the tube charging me $30-$40 every time. This shop took the time to identify the issue (a sharp rim tape) and fix the issue for good. I’ll be back to this shop.”
“We rented 3 hard tail mtb for the day and rode around the Arastradero preserve. Everything went smoothly and we were quite happy with the price as well. Will definitely be returning in the future.”
“I’ve been coming here for a little while, mostly seeking parts and advice for the maintenance and repairs of my Mountain Bike. I’m definitely not their best customer. Marcus in the maintenance/repair area always hooks me up with what I need at a good price. I am made to feel like what I need is just as important as selling a 3 thousand dollar bicycle.. This place is great.”
“The service was amazing. Rafa helped me to fix a problem with my front basket. They didn't even charge me to fix it since I am a customer. I highly recommend the Cardinal Bike Shop.”
“Great selection of bikes and accessories. They can even transfer bikes from other stores if you want to test ride. Very friendly and knowledgeable. Always willing to answer questions.”
“Palo Alto Cycles is my go to shop for service and new tires for our Kona mountain bikes. Excellent selection of high quality products; new cycles, accessories, parts and shoes, helmuts, clothing. Pleasant and competent personnel.”
“I went today for service. The guy who looked at it was very nice. He rode the bike and figured it out what the problem was right away. Then he told me how to fix it which was super easy. This happened after leaving my bike with another shop for over an hour and they couldn't even tell me when they would look at it. I will definitely bring my bike back here.”