“Johnathon @ ZAGG in the Valencia mall does a great job. I was very happy to see that he was working today when I needed to replace the screen protector on my iPad”
10AM - 2PM
21534 Devonshire St, Chatsworth
Mobile Phones
“Phenomenal customer service, attentive, and caring. This was an excellent experience versus your typical multiservice retailer. I will definitely be returning and referring!”
“Super professional and very understanding when I have to reschedule my appointment
Service was super quick in less then 45 minutes my cellphone was fix !”
“We had a great experience at the AT&T store yesterday thanks to GG. He was incredibly friendly, patient, and knowledgeable. He took the time to explain all of our options without making us feel rushed and answered every question we had. We truly appreciated his honesty and willingness to help us find what worked best for our needs. Excellent customer service like this is hard to find. Thank you for making our experience such a positive one!”
“Excellent service and very welcoming. Staff was even extremely patient with me while I was indecisive on what I was going to buy. They provide many services. Great for shipping dhl and purchasing boxes. 10/10 service.”
“This store definitely has one of the most patient staff I’ve met! Most times I visit, it’s a very quiet store. I visited today and it was very busy, and the two employees were going above and beyond multitasking and helping people as quick as they could. I waited about 10 minutes, but they were able to resolve my problem and even get me a good deal on a new phone! Most bad reviews I’ve noticed come from people who don’t have the patience to wait; but the staff here is definitely top of the line. While not a corporate store, I will always trust the staff here to handle anything I need with my AT&T needs! 100/10!”
“My wife was trying to change her number to her new unlocked phone with our prepaid account but we were having trouble even with the Verizon reps over the phone. The in-store rep, Erick, didn't give up and finally was able to figure out out this weird issue that should have been simple We're so grateful for his help, definitely 5 stars service. Nothing replaces in-person help.”
“I called Antonio at lunch time due to my Samsung Galaxy S23 Ultra having a bloated battery ? (very bad). He said he had a replacement and to stop by after work. He took care of it same day, about an hour after drop off. Saved me a lot vs buying a new phone! Highly recommended.”
“There’s no other wireless company on the planet that connects you like AT&T. They’re sufficient, proficient and prolific! When I go into my AT&T store , I’m either helped by Mariane or Alex and I’d have to tell you they not only make me feel welcomed but the also make me feel like I’m doing business with family. Sometimes I stop by just to add funds to my account and see how their day is going! They’re such an excellent team and a great fit for the company at that store.”
“After spending over two hours on the phone with customer service without getting the issue resolved, I decided to go to the store, and I’m so glad I did. Bentley went above and beyond to help me and took care of the issue.
He is extremely knowledgeable about their systems and clearly knows what he’s doing. While I was at the store, we called customer service for assistance, but they couldn’t even figure out what needed to be done. Bentley actually tried to explain to them how to fix the problem because he didn’t have the authority or access in their system to fix it himself, even though he knew exactly what needed to be done.
After another 35 minutes on the phone with customer service, with Bentley right there trying to guide them, he eventually figured out a way to resolve the issue on his own.
What a great experience and outstanding customer service from Bentley! He was patient, knowledgeable, and genuinely went out of his way to help me. He deserves recognition for his dedication to taking care of customers.”
“Jason Haller the manager of this Bouquet Canyon Store in Valencia and is a miracle worker! After getting the round around for weeks with ATT online and their Santa Barbara store, I visited the ATT store on Bouquet Canyon Rd. in Valencia out of desperation.
Jason listened to my long terrible experience with AT&T and asked great questions. He then went round and round with the main AT&T office on his computer and phone trying to resolve my issues. Turns out Jason knows more that their main office representative.
Same company, same computer system, same files & different information. I never stood a chance .... till Jason got involved. HE FIXED THE PROBLEM ONLY BECAUSE OF HIS INCREDIBLE KNOWLEDGE OF CELL PHONES AND THE AT&T SYSTEM. Had I met him long ago I would not have decided to remove my 4 cell phones from the AT&T system. (I also cancelled my 5 AT&T landlines earlier in the month.) I am very grateful to him and I hope that AT&T realizes how lucky they are that he is the Bouquet Canyon Road AT&T store manager.”
“Ronald R was a wonderful helper with my new phone and explained what I needed and was very professional and friendly ? ?
Happy his store is close to my home if I need help again. Thank you AT&T and
Ronald R.”
“Outstanding service, I wanted to get a SIM card for the head unit in my truck - and I was in and out in like 10 minutes. They didn't waste my time and I appreciate that”
“This location had excellent customer service.I spoke to Nick about my Sim card needing to be changed. He said sure no problem just bring your phone in. We will change it free of charge. I brought it in the following morning and Kat did an excellent job of switching it in just a few minutes. Thank you TMobile for having such awesome employees. I will be back. ?❤️?”
“This is the go to place they will try to help you to the best of their ability every single time plus they are courteous and fast. I have been coming here for years and will continue coming here for any cell services I might need. Thank you Herman!?? Your loyal customer Pepe Monchies?!”
“I usually dread going into T-Mobile stores because of previous experiences, but this time was the complete opposite. I was helped by the friendliest girl. She was super knowledgeable, found me the best offer, and made the entire transaction understandable and easy. I’ll definitely be returning to upgrade my son’s phone.”
“The girl that helped me was fantastic! I can’t remember her name but she greeted me immediately. Very pleasant, asked me good questions as I was seeking info to upgrade my phone. She had the answers or found the answer to questions I had. The only issue is I had to have to wait for the specific iPhone model I want. Today is the following day and it seems it should be delivered to the store tomorrow. This isn’t the girls fault they just have limited options in the store. Probably because of frequent store break-ins. It did solve the wait forever in the store from past experiences. Overall it’s been a very good experience. The girl that helped made the difference for me.”
“Fantastic location. The staff was knowledgeable and welcoming. RJ the manager was awesome, solved all my issues in a timely manner. Will recommend and tell my friends and family to visit this location from now on. 5 stars.”
“10 STARS!! New phone jitters! Moises assisted us, very knowledgeable kind caring listener professional. Fixed our phones!! What an AWESOME CUSTOMER SERVICE EXPERIENCE ????????”
“Great deals ! Great customer service, I got 2 phones for under $200 for 2 months for free!!! Thank you Penny for giving us such a great deal & helping us transfer our data to the new devices i would recommend coming to this location!”
“Stephen was incredibly helpful and considerate. He took the time to figure out the issue with my phone and got everything working properly. I really appreciated his patience and great customer service. Thank you, Stephen!”
“Ok, time for one more update. Support made one more contact with me. They sent a postage paid mailing label to send back the 3-in-1 charger for testing and they also refunded me for my purchase. While I was happy with that, they next went the extra mile by sending me a new wireless charger! This charger works exactly as advertised and I am extremely happy with it. That was very nice of them. Thank you!”
10AM - 7PM
14703B Rinaldi St, San Fernando
Mobile Phones
“I took my 82year-old mother to this store and the store manager Mary was very kind and helping my mom get set up on her replacement phone moving all for information over from the old phone to the new one which took a little while. Also unfortunately my mom forgot her passwords for Facebook and Google and Mary was very helpful in helping my mom out. I just want to say I've dealt with Mary in the past and she's just been nothing but incredible. I would definitely recommend this particular Cricket store to anyone, the entire staff is simply incredible. Again Mary thank you for all of your help and your patience. Alex. F”
“Needed a tablet for college and Jason helped me right out! I chose the item I wanted & he came out a minute later with what I requested (Galaxy Tab S10 FE). Quick and reliable service from this store, will recommend as they have great deals in the valley when it comes to technology like this.”
“Carlos at AT&T was doing a great job. He was very helpful, patient, and professional throughout the whole experience. He helped me switch over smoothly and made the whole process easy and stress-free. He answered all my questions clearly and made sure everything was set up correctly. Great customer service and a very positive attitude. Thank you, Carlos, for the excellent help!”