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“Kelsey was amazing very helpful in every way. She was such a hard worker one person team. She was busy the day I came in, she made time for me and my family. Thank you so much you need more people like her there.”
“AT&T in Fairfield Mall is AWESOME! They greeted me AS SOON AS I WALKED IN! The experience was quick and prompt, the staff was energetic and attractive ?! It was clean and refreshing… great job Fairfield AT&T!!!!”
“One male customer services representative (not Alex) was not very friendly. I waited for about 15 mins, when it was my turn to be called he purposely ignored me and took another customer, he didn't apologize or say someone will be with you shortly. I hope management makes sure he gets the customer service training he needs to properly assist other customers in the future. Thanks again to Alex he was knowledgeable about products, their services friendly, AND had fast efficient service would recommend 10-10”
“I recently came in to transfer my phone which ended up being more complicated than expected due to some tech issues on my end but I was helped by a great employee named Sid who managed everything really well while helping multiple customers. While I am frustrated with Metro’s transfer policies, I am very grateful there was a kind and competent worker there to help me.”
“I had my 2nd experience with this specific Cricket location and always went well but my 2bd visit was very pleasant. Thanks to Maria for giving me and boyfriend wonderful customer service and she was really dedicating to helping us. We got disapproved for a phone but she didn't give up and kept helping us making us feel important and she very friendly, and I also ended up leaving with a phone! Thank you Maria! I hope she is recognized in her work because she did great with us.”
“Paul was a very understanding and patient person with my outrageously eccentric energetic self and he helped me out a lot. I recommend him to get get a promotion and give him a raise as well because he’s very patient with me and he’s dope”
“My name is David Olmscheid, I live in Fairfield, California and I have been a client of Cricket for well over 5 years. Reason being, I use my phone all day long for business and Cricket's unlimited plan can not be surpassed. Best show in town, par none. The greatest part of working with the Cricket Store in Fairfield, California, is customer service, which is the exact reason I ended up and continue to use their service. Cricket continues to hire employees that can walk and talk with you concerning all your phone issues. They will not stop until they have worked out all the kinks with your current phone issues, until they work through and manifest winning resolutions and solutions that allow you to get past your phone problems and get back to living. All the things that make Cricket of Fairfield, California, the "go to," company. Today, I was at Cricket in Fairfield, California and a very sweet and knowledgeable employee named Odalys, walked me through a personal payment issue I was having on my phone, saved me a bunch of money and made my Cricket service even more user friendly with her skills and talents, and most of all her concern with customer care. Bravo for Cricket of Fairfield, California and the wonderful customer service that Odalys provided for me. Hey, today is going to be a great day. Thank you Cricket of Fairfield.. Sincerely,David L. Olmscheid”
“I just want to give a great shout out to Christian he came through for me when I thought nobody could he is the bomb straight up super focused he listened to what I had to say and he got it done. Thank you from the bottom of my heart Christian. And if I were to suggest anybody to help you it would definitely be Christian.”
“Super legit !!
Forget those other guys and go with the real pro!
My battery was shot on my iPhone 13 and this gentleman went way out of his way to get it done right then and there that they even came to meet me after hours when I got back in town just to pick up the cell phone after repair. Real skill and talent !!
My back screen was cracked, and he was able to replace the battery without any further damage! Impressive ! Real mellow gentlemen and professional”
“I went in for a promotion on my phone by Alex, who gave me utmost 110% ?Customer Service! He help n educated me on my new Iphone ? Alex is top knotch! Go see him for all your Metro needs!! ✨️”
“Only metro in 2 mile radius of me that picked up the phone and answered my questions. I don’t remember the name of the gentleman who helped me, but at least he opened the door for business.”
“Mohammed helped me out a LOT yesterday. I needed a new phone but didn't want to spend too much. He came through for me big time. I'm very happy with the outcome. Nice music, too! ;)”
“Armando and his stuff are very friendly and helpful. They have great teamwork and positive atmosphere. When its busy they get you checked in and take you in order. You do not have to worry about being skipped. I told Armando about my car not connecting to my new iPhone. This was also an issue with my previous iPhone at different company. Armando took the extra initiative to connect my iPhone to my car which I was so grateful. He showed me which settings to change if it happened again. Armando and his team work together to help assist everyone’s t- mobile needs.”
“The employees are always helpful & you can always find what you are looking for at reasonable prices. You tell them what you need & they will give suggestions. Got a webcam today.”
“I got a free phone and great service. Fernando is an outstanding employee. I got the glass protector and a clear case at a discount. The phone and service is much better than Metro PCS. I am a happy camper with a phone I can really use and its 5g.”
“An employee named Pablo was extremely helpful guiding my choice in which plan matches my needs without over paying and let me know exactly how much data I really needed. I highly recommend this place and will come back again soon.”
“I came to the store and it was suberkeleen the worker was super friendly and they hook me up with a brand new Galaxy a 14 for 102 $100 with accessories nobody can beat a deal especially thanks to GIO.”
“I would like to recognize Clarisa at the Verizon Wireless store in Fairfield for outstanding customer service.
I initially came in for what should have been a simple task: turning in my trade-in phone. Clarisa greeted me immediately upon arrival, checked me in, and reassured me that the process would be easy and that someone would assist me shortly.
Unfortunately, the interaction that followed took much longer than expected and became unnecessarily complicated. After spending about 45 minutes trying to clearly explain that I was only there to turn in my trade-in — not to add a new line — the issue still wasn’t resolved.
At that point, Clarisa noticed the situation, stepped in, gathered my information, obtained the proper authorization, and completed my trade-in in under three minutes.
There are two types of employees: those who focus solely on sales, and those who understand that great sales start with great customer service. Clarisa exemplifies the latter. She listened, acknowledged the issue, followed through, and executed exactly what was needed — efficiently and professionally.
Thanks to Clarisa, I left the store completely satisfied. Management should be proud to have her on their team. She is an absolute asset to the store and to the Verizon brand.
Thank you, Clarisa.”
“Just left T-Mobile had a situation wasn't able to do. I went to T-Mobile and guess what? They took care of me like always 23 years. I wouldn't leave them for nothing in the world. No need to leave because you don't have to fix it, so keep up the good work T-Mobile. You're doing okay, you can't please everybody?”
“Shout out to Jackie! She handled an issue I had with my phone as good as anyone could have. I’m not just exaggerating her helpfulness because she’s cute either, that fact is what has prompted me to take the time to write this review, however I am singing her praises because she deserves to be recognized and appreciated for her ability to solve customer service related issues in real time and with ease. It was awesome to have such a positive and more importantly productive customer experience at any time, but especially during this pandemic which has exacerbated and too a certain extent justified terrible employee"s terrible behaviors.....but I digress. The gentleman who consistently works there Mon-Fri (open
“Jessica was and is amazing! Sweet understanding and knowledgeable! She was the most helpful out of all the metro stores in fairfield. Great customer service! 1000% recommend this metro!”
“This store WOOOW me !! In a good way ! The staff was friendly but Imara really stands out !! She answered all my questions, she was very knowledgeable and detailed oriented! she took the time to take care of all my issues & she was still greeting people as they were walking in! Best costumer service ! This just became my #1 to go store!! T-mobile you got a rockstar in your hands !!”
“This review is based on 2 walk ins. Great experience, customer service was phenomenal, in getting a new phone and later helping me out with another issue. Employees are knowledgeable and helpful. If you get there and they are busy, be ready to wait but they will not forget you.”
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“I had a very pleasant experience with the metro agent today, he was very professional and helpful with lots of patience. I appreciated His service. Alex is the young man name.Here in SUISUN CITY come and visit”