Department Stores in Walnut Creek, CA

“My initial experience with my pickup order at Nordstrom was honestly not very good. Two of the items I ordered were canceled because they were apparently unavailable. I was also disappointed when I checked the polo shirt I purchased as a gift for my uncle and realized it wasn’t placed in a box, even though I had selected the gift option.

However, my experience completely changed because of the wonderful customer service I received from several Nordstrom employees.

I told my husband and my two kids that I still wanted to stop by Jo Malone to look at their hand lotions. While I was there, Nawal asked me something, and although I wasn’t quite sure what she was asking at first, I explained that the hand lotion I had originally tried to pick up was marked unavailable in the app. I showed her the item, and she kindly checked and told me that it was actually available. Of course, that gave me the opportunity to purchase it! 😊

I also asked if it came with a box, and she assured me that it did. Nawal was so warm, kind, and genuinely pleasant to talk to. She even gave my daughter and me a sample of a Jo Malone perfume. I’ve been trying to find a Jo Malone scent that I really love, but every time I tried one before, it just wasn’t quite the right scent for me. The sample Nawal gave me, however, is one that I absolutely loved—and I can actually see myself purchasing it in the future!

I really want to commend Nawal for the wonderful way she treated me, my husband, and my kids. She made us feel welcomed and cared for, and that kind of customer service really makes a difference.

I’d also like to commend Malika from Diptyque. She was very accommodating when I asked if I could get a sample of Fleur de Peau. It’s a fragrance I really love, but it’s an expensive perfume, so I wanted to make sure I truly loved it before making the purchase. Malika was very nice to talk to and even told me about an upcoming promotion, which I really appreciated.

And thanks to Nawal, we also went to the men’s department to ask if someone could help us box the polo shirt. That’s where we met Krishna, who was incredibly kind and helpful. Initially, we were simply going to take the box home and assemble it ourselves, but Krishna went above and beyond and actually boxed the shirt for us. My husband and I really appreciated that extra effort.

Overall, these three employees completely changed my impression of shopping at Nordstrom. I had read reviews about customers receiving perfume samples, and while I understand that there are people who may simply want samples without any intention of purchasing, I really appreciated how these employees treated me and my entire family.

What stood out to me was that they were kind, welcoming, and genuinely helpful without making us feel pressured. Those little gestures made a big difference and turned what started as a disappointing shopping experience into a really positive one.

Thank you, Nawal, Malika, and Krishna, for making our visit special. Kudos to all three of you! You are a great representation of the kind of customer service that makes people want to come back to Nordstrom.”

“I’m a avid Macy’s shopper!! I have been shopping with Macy’s for over 50 years, I have had Great, Good and Poor experience s in All departments and after all this time it is still my go to store. Hopefully it will stay true to its roots of customer service, quality products and affordability.”

“Clean, comfortable, well run. Not a small feat considering generous 11 PM closing times (12 midnight this past holiday season). Prices are a bit high, but leavened by frequent door busters and clearance discounts. Staff once cheerfully went out of their way to help me find odd-sized boxes in the back of the store. This location stands out even in a well run suburb like Downtown Walnut Creek as a consistently enjoyable shopping experience. Among the very best of chain retail in 2026.”

“There's a lot of variety of merchandise to shop for, and it's very neatly displayed.
The parking is convenient and accessible, the shopping hours are good.”

“Love coming here and finding brand names for really great prices. Still found a great selection but the place has gotten a little bare. I feel like they used to carry more bigger brand names. Nonetheless still really enjoy coming here and the prices are still incredible.”

“I’ve been shopping at this clothing chain for years and years, I say at least 30 years. They have them in quite a few locations. They have one Napa, Lafayette, Walnut Creek, and I do believe Moraga. They have a wide variety of clothes for men and women and children, this is fascinating for a small chain. They actually have a teenager department for girls and two sections of the women’s department, one for the very mature woman. They even have a shoe section with a very good variety. Also Jewelry and purses. I forgot to mention on the woman’s side, they have undergarments and sportswear.
It truly is amazing the variety of clothing and other things they have in these stores. And the prices are decent. Don’t miss out is my suggestion.”

“I have visited this location a few times. And honestly, based on my visits, I can believe that this location is much nicer than the one in Antioch. Although, I probably wouldn't drive half an hour to here to get what I needed; I could if I want. Anywho, we were in the area on Nov. 24, 2023, and it was Black Friday, so we decided to stop in and see what kind of deals they had. And honestly, I was a bit disappointed. The sales that I have been seeing said "30% off", which isn't much of a deal. I was in the need for pajama pants and some socks so I picked them up. I scanned them, and they were on sale. I also bought some accessories for my new phone, and I was pretty disappointed with the fact that they weren't on sale. While we were checking out, I decided to use my Target Circle rewards (like I do usually), and the person who checked me out suggested I spend a certain amount to get the discount. I didn't get their name, but the way they explained it to me was very helpful. And everything went through without any issues. Would I come to this Target again? If I am in the area again, maybe I may check it out. Since the Pittsburg Target closed down, I have mostly been going to the one in Antioch and this Target is out of my reach. I like how there is a parking garage underneath, which is nice especially in a place where parking is AWFUL.”