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“Went to this Verizon store today with my son after he broke his phone. With the help of Jenae and Brandon, we somehow left with a new phone, upgraded plan and Verizon practically owing us money! Amazing! I recommend this store, in particular, as the help was outstanding! 5 Stars! THE BEST”
“Brandon Reinold helped us switch our phone account to Verizon. We had multiple challenges with the switch and he handled everything masterfully, professionally and with patience. He was personable and awesome to work with. I would give him 10 stars if they were available and will recommend him to others.”
“Steven provided the best Verizon experience I have ever had! He helped me reset all of my passwords and get a new phone. If you have any Verizon needs come talk to Steven!”
“Took my Samsung Galaxy here today for a minor fix. The technician was professional, courteous, and prompt. The repair took only five or six minutes and the phone now it works perfectly. Couldn't be more pleased.”
“Ruben was a very courteous and informative person for me and understood my needs! A top notch employee! I don't know what you are paying him but he deserves more!”
“Grace was exceptional and extremely knowledgeable. She was very kind and patient. Resolved all issues with professionalism and will return to this store because of the fabulous service.”
“Noah was amazing. He encountered many problems from customer service and kept his cool. We were in the store for over 3 hours, but Noah was able to get all the issues solved and got us set up with our new phones.”
“Something a bit shady going on here. On August 1st, someone walked in to this store & purchased an iPhone 17 ProMax. Actually, it was a sweet deal whereas the phone was free to them & they signed a monthly contract to pay $35.00. Only problem is, the account this contract went to was “ME” and I live in Louisiana. I’ve never even been to Colorado before. So whoever sold this person the phone at this store, politely put them on my account hoping I wouldn’t notice I guess. The thing is; you’re required to show all kinds of identification to get a contract for a phone, right? Somebody failed to do that OR somebody did a “favor”. Either way…FRAUD!!! So yea, it’s been caught & reported & under investigation. The only way I caught this early was because I happened to be in the market to trade in my phone on August 2nd & to add another family member line. So imagine my surprise when I’m at my local store in Louisiana & I find out this bit of info. So beware consumers & check your accounts often. I’m not sure how my account got chosen by this store; but you can bet I’m putting them on notice.”
“The store is very clean and have amazing staff. The person who assisted me is Anayah. Helped me set up WiFi after having issues with my other provider. I want to say thank you to all of them as even the manager was very helpful and kind.”
“I have come into this store twice in a week and been helped by Toni both times and received excellent service from her. she was extremely knowledgeable about everything I needed to have done between my 2 accounts with numerous lines and 2 other stores wouldn't take the time to try and help me, they said referred me to a store that has full access to my account? TONI HELPED ME RIGHT BEFORE CLOSING, I WILL COME SEE HER NEXT TIME,even though it's a 90 minute drive, thanks toni!”
“I had a great experience at this place. I was greeted warmly by Pinky and this was followed up with impeccable customer service. I needed a new screen saver for a 15Pro. This particular model was going out of stock, yet Pinky scoured every possible area in the store (drawers and backroom) and ultimately found one in a box that was going to be shipped out from the store! I appreciated her effort and care in not only finding it but putting it on the phone with great care. Thank you Pinky for your service and dedication.”
“Grace was awesome, she knew exactly how to help me when my phone wasn’t working properly. Very knowledgeable and patient! She saved me and my phone today:) thank you!”
“Jesse provided outstanding customer service from start to finish. My wife had lost her phone the day before, so we came in needing help getting a replacement as quickly as possible. Jesse made the entire process easy, answered all of our questions, and took the time to make sure everything was set up correctly. He was patient, professional, knowledgeable, and genuinely cared about helping us. We really appreciated his excellent attitude and the great experience he provided. Thank you, Jesse!”
“Really great service plus the location is great since its right next to the movies. While you wait go watch a movie. I advice to expect a wait though. Can't fix your phone that fast you know?”
“Highest recommended review I can give.I have shopped at this location multiple times.Absolutley great service each and every time.Yami is the best help at cricket I have encountered while being a cricket customer for many many years. I have had unsatisfied service at other cricket locations. This location goes above and beyond every expectation that I have. I highly recommend this store over the others.”
“I came to this location with a unique issue that required fraud prevention to be involved. Although my issue was not resolved, the entire team assisted me during the 4 hours I was there. From Jason attempting numerous times to have an ESIM tied to the phone, to Brandon assisting me an hour after his shift ended, to Chris giving me his personal phone number ensuring me this issue will be resolved on his day off. This staff truly cares about their customers and I will be sending my clients, friends, and family to this location for new purchases and upgrades. I appreciate the assistance these professionals provided.”
“Great service just got a new phone. The worker areli r , she was patient with me and answered all my long questions. I'll be back to add lines and stay with cricket because of her. Thank you”
“Everyone there are knowledgeable, kind, patient, and genuine. The ATT management and customer service at 7158 N Academy is the very best. THANK YOU for always making my visits such a positive experience.”
“I came to the Verizon store on Dublin in Colorado Springs because the people at the Apple Store had made a mistake setting up my phone.
We spoke with Dillon, he was knowledgeable, understood our issue and immediately began to fix the problem and set up our phone. He was multitasking while handling our problem and noticed that the plan we were on was less than optimal. He fixed our plan, upgraded the other phones on our plan, saved us money on our streaming services all while we waited.
I can’t say enough good things about the service we got from the Verizon store and Dillon in particular. Skip the Apple Store and Best Buy and go straight to Verizon.”
“I was having trouble with my phone and I stopped by to get some help and I was helped by a very nice lady. She was patient and knowledgeable. Stefany was able to help me and fix phone. She did it so quickly as well. Thank you for everything.”
“The store is clean and has lot of stock with brand new phones and accessories. The support is very fast and fixes the issues just like that in seconds. Great work from the people working here and we'll recommend.”
“I visited another AT&T store and my experience was not great. I called the Briargate store and spoke with Zach and made an appointment to meet with him.
Zach was awesome and extremely helpful. He was able to transfer my Verizon account to an AT&T account with ease. He also kindly assisted me with setting up my new phone. I would highly recommend him to any existing or new customers.”
“Unbelievable customer service from Alonzo. When I say Unbelievable, I mean Unbelievable. I showed up at 5:08 with a phone that barely worked with water damage from the night before. The screen wasn't working. But the first thing I did was that I had to send a message to someone important that I couldn't send on my phone, so he willingly volunteered to send it with his own phone without asking. He took his time to show me what all my options were. I decided to add another line which sounds easy, but it was just the beginning of a nightmare. Because I asked him to transfer information from phone to phone, and my phone couldn't function properly, but it could function just a little. Without hesitation, he spent the next hour and a half trying to do Smart Switch on my phone when half of my keys don't work. And any time, he could have just said nope. Instead, he went to work trying everything he could think of, trying to get my information from the broken phone to the new device. He never complained, whined, rolled his eyes, or nothing. At the end, we succeeded by a small miracle and managed to get all of my information to my new phone. However, I don't think there are too many people who would willingly do what he did. He went above and beyond what was expected of him. I've never had anyone work so hard in any way for nothing. I was ready to quit many times, but, he kept telling me that we could try something else and he worked through the entire maze of obstacles without stopping. Unfortunately, I have a lot of medical issue's and I need a phone desperately. Without my phone, my life would have been far more difficult. Finally, he's a 26 year old man who spent two hours with a 62 year old guy who knows nothing about technology. And he knew i was lost, and he took the time to help me. Nobody has ever helped me this much in a sales capacity. Finally, he got me an amazing deal with a new line and was able to get me the greatest deal ever. 65 dollars for a new line, free phone, and all my data transferred. He's an asset to this company and hopefully his supervisors and managers see that his kindness and patience were beyond belief.”
“We came by trying replace a lost phone and AJ was able to talk to our insurance and see about a problem we were coming up against when directed to go online. He was able to save us the unexpected cost of a brand new phone. AJ was knowledgeable and courteous and showed care for his customers. Thank you AJ for your excellent help. Above and beyond.”
“I had to get many different things done over the last couple of weeks. Some of it was very technical. I had made 2 visits to the store, and Haleigh was absolutely amazing!
She made an extremely difficult process, super easy. She is very knowledgeable! I was impressed with how she handled the list of things I would come in with, and how to make it happen.
I can not give enough praise for her services.”
“The Xfinity Store on Nevada in Colorado Springs was very helpful! Syomone Johnson made my life so easy! She walked me through the steps to do what I needed to do to change my banking information and change my billing. She explained everything to me and didn’t treat me like an idiot because I’m an elderly person. She was kind considerate let me give you a little background.; yesterday I was on the phone was given AI bots told me to ask questions they gave me information that was incorrect. I had 20 different exchanges with them. The next thing I knew I was talking to somebody in India, which is fine but he didn’t know what he was talking about. I was furious and I went in there expecting pushback and I got very wonderful customer service.”
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“Transferred a number from another provider, never received the activation email so I was stuck without service. Ben was super helpful getting my e-sim setup, very knowledgeable and thorough.”