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“Brandon was dynamite! He was patient and answered all my questions. Reminded me and showed me that I had a neutral gait. If you want to see what great customer service entails, stop by the cherry creek location in Denver. ???”
11AM - 7PM
1550 S Colorado Blvd Unit 50, Denver
Shoe Stores
“Had the pleasure doing business with Andy they treated me fairly on my trades and what a selection on of shoes! And they have some cool decor bearbricks and much more definitely worth the stop for any hype apparel in denver”
“I ordered two pair of boots from Berkeley supply. When they arrived, there was an issue with one of them, a pair of factory seconds Red Wing 9423 Beckmans (Black Excalibur). In the 9423 box was a pair of 9419 Beckmans (Black Cherry Excalibur). I was worried that I would not be able to return them since the site states there are no returns, exchanges, or refunds on factory seconds. I emailed them and Eli quickly got back with me. He stated that this switch up had never happened before and must have been an issue from Red Wing. In the end, he covered the cost for return shipping, the box FedEx required me to purchase, and issued a refund for the original purchase price of the 9423s. Eli and his crew were great throughout the whole process. I ended up going back to them and bought two more pairs of boots and look forward to their arrival.”
“This is the best experience I've had shoe shopping. The woman helping me, Tracy, was fantastic. She was so cheerful and helpful and REALLY understood what I was looking for, knew how to accommodate my weird feet, and she made me feel like we could be friends. Which is awesome since it seems like so often I feel like im committing a faux pas by needing help. The world needs more Tracy's. I will be back! Thank you!”
“This was my husband's first time purchasing an investment pair of boots and Jason was a phenomenal help in the process! He spent around an hour and a half ensuring my husband had selected the right pair of boots for him and gave amazing, focused service all while juggling other customers in the store. He was incredibly personable and amazing at educating on what factors should be present for the right fit. Thank you Jason!”
“This is an amazing old school business, they don’t make them like this anymore. The depth of knowledge is vast and they really are experts. On the day we were there third and fourth generation of the family were working alongside an employee of 40+ years! Don’t expect Zappos selection or refund policies - rather a curated selection of quality products and expert fittings.”
“I am the traveler. Stopped in with my son. To get him a hat. Top notch service. Excellent choices and can do anything you need done to your cowboy hat. Reshaping and cleaning. Highly recommend.”
“What a great Store with best selected collections and delicate merchandising. I congratulate the owner and management for such a great harmony. You would never come out with empty hand for a good quality and fair price shopping at a prestigious Shopping Center.”
“UPDATE:
After posting the below review, I was contacted by Brian Pohl, the manager of the Allen Edmonds Cherry Creek store, who reached out personally after seeing my comments. He called me directly, followed up with a professional and thoughtful email, and immediately offered to make things right by sending replacement laces.
I want to publicly thank Brian for his responsiveness and care. He handled the issue the way you'd hope any brand representative would—with respect, follow-through, and a genuine concern for the customer experience.
While my initial frustration stemmed from what I now recognize as the challenges of dealing with a large, bureaucratic customer service system, I no longer harbor any negative feelings toward the company. My experience reminded me that behind the brand are individuals like Brian, who are doing their best to uphold the values and reputation that originally drew customers like me to Allen Edmonds.
Thanks again, Brian—and credit where it’s due.
****
Subject: Allen Edmonds: Where’s the Accountability?
I have been a loyal Allen Edmonds customer for years. I’ve worn your shoes because I believed in the quality and craftsmanship your brand once represented.
But my most recent experience has left me seriously questioning that loyalty.
I received an order where one of the shoes arrived with a frayed, defective shoelace — visibly damaged right out of the box. Not a huge issue, or at least it shouldn’t have been. I reached out to customer service three times. Each time, I was told someone would “look into it.” No one ever did. Not a word. No replacement. No apology. Nothing.
And yet — during that same period — my inbox was bombarded with marketing emails telling me about new collections, special offers, and the “Allen Edmonds difference.”
Here’s the truth: Allen Edmonds no longer stands behind its product.
Not even enough to replace a damaged shoelace.
It’s a small detail, but that’s the point. If you can’t get the small things right — or even acknowledge a basic customer service request — what does that say about the big things?
The brand may be coasting on reputation, but it’s losing what made it great in the first place. Disappointed doesn’t begin to cover it.
—
Brian Budman
Order Number: 005024976499”
“I love Scarpeletto! I’ve purchased shoes, sun glasses, credit card protectors, men’s shoes, and my favorite is my black leather jacket. The staff and owner are friendly and helpful!”
“The location on Colorado Boulevard and East Mexico Avenue is the MOTHER SHIP OF DSW!
This store is very well organized, even across the clearance sections.
At first I felt somewhat overwhelmed by the fantastic selection, but I adapted very quickly and proceeded to spend too much money.
The employees were helpful and friendly ,despite the number of customers who were still shopping after the store closed (myself included. )”
“The entire staff is awesome — welcoming, knowledgeable, and genuinely proud of what they do. The Lucchese team in Denver never misses. Even when I’m in my office, the moment these boots go on, I feel — boots on… blessings on! Thank you for the world-class service and for always setting the standard.”
10AM - 8PM
3000 E 1st Ave #132, Denver
Shoe Stores
“Shout out to Cheyenne for introducing me to the Skate Slip-On cushion support Vans. She exchanged my online order for the correct size of men’s pants and doubled my purchase. Give her a raise!”
“Hands down the best sneaker/streetwear shop in the country. The staff (Gabe is a real dude) is awesome and always creates a welcome and helpful atmosphere, which is usually the opposite for this industry. I stopped in weekly when I lived in Denver and they always kept a fresh collection of new pieces, always have great stuff in the sales section and the sneakers compete with any shop in the country. I live in NY now and they are willing to ship any sneaker available and respond in a timely manner on IG or phone call. If you care about sneakers, respect this industry and are in the Denver area you NEED to stop in.”
10AM - 6PM
2368 15th St, Denver
Shoe Stores
“Really nice show store. Great selection of brands and styles. Super nice, knowledgeable, helpful staff. Convenient parking in the back. Highly recommended!”
10AM - 8PM
3000 E 1st Ave Spc 1121, Denver
Shoe Stores
“Casey is an amazing manager. He takes great care of his team and customers. He helped me out with a difficult return and make sure I was 100% satisfied with TNF.”
“Eithan!! Thanks for being so helpful, kind and for making the shopping experience so wonderful. I love the shoes and will definitely be back to see you for more!”
“(Translated by Google) Lots of assortment and the guy who attends is very kind and friendly, thank you!(Original)Muchisimo surtido y el muchacho q atiende es muy amable y amigable,gracias!”
10AM - 6PM
4016 Tennyson St, Denver
Shoe Stores
“Anytime I need something for an upcoming event, whether work trip or personal, I know I can come to Lady Jones and leave with exactly the perfect item/s (sometimes I didn’t even know I needed, but absolutely did). The entire staff is wonderful, so friendly and incredibly helpful. Recently, Liv and Waldi helped me find a special look for my holiday party! It was such a fun experience with them and I felt great (and got compliments) throughout the evening. Thanks for carrying great quality clothes and making it an enjoyable experience every time!”
“Great prices on all name brand items also i love that if garments needs alterations it can be fixed in store customer service are pleasant and courteous my go to store.”
“The window grabbed my attention so we ventured into the small shoe store. Each item is unique, I'm sure you feel like a million bucks wearing any of John Fluevogs shoes/boots paired with the perfect outfit. The funkiest shoe shoe store I've ventured into. This John Fluevog store is located in Larimer Square downtown Denver. Friendly employees!”
10AM - 6PM
239 Detroit St, Denver
Shoe Stores
“I went into to look for some summer dresses and was welcomed as soon as I walked in. Deb looked after me and was so friendly, attentive and helpful. The store has a great selection for all ages I believe. I walked out with a really unique dress and sweet espadrilles, and will be back again in the future.”
“Amazing shop, especially if you are an anime fan like myself. This place has the best selection of anime in the Denver area by far. The employees were very kind and helpful.”
“Amazing experience! Our first time here with our almost 2 year old. At first he was shy to try new shoes on but after about 20 minutes he was running around in his new Keens!Great selection of hiking shoes, summer shoes, dress shoes and sneakers. Addison provided excellent customer service and she was so respectful and kind to our son!We look forward to our next visit! Thank you ?”
“I absolutely love Tory Burch and I am instant satisfaction minded, so of course I’ve found myself in the store twice in the last couple of weeks. Madelyn was very kind, welcoming and helpful both times. She went above and beyond and I’m thrilled with my new purchases! I can’t wait to stop back in.”
“A better chance of having a successful investment experience. Mrs Emily Alison is such a Wonder expert trader i got some good news about her successful investment and payouts so decided too invest with Mrs Emily Alison world. I invested $2,000 after 7 days of my investment, i make a withdrawal of $26,450 thanks Mrs Emily Alison for making me financial free you can reach out too and be debt free highly recomend her crypto trading services her Via Email: [email protected]”
10AM - 8PM
3000 E 1st Ave, Denver
Shoe Stores
“I went in over my lunch break so had to hurry. Hailey understood exactly what I was looking for and helped me find the perfect shoe within five minutes. The store was clean and organized and the staff was upbeat. As a millennial who has shopped at Journey’s since I was a teen, it’s great to see the next generation staffing it so enthusiastically and the store stocked with both new and classic styles.”
“I was warmly greeted when I entered. He was a tall gentleman. When I told him what I was looking for he first went for humor and told me that he had purchased all of the selections that I was looking for. I thought it was good that he went that way, because it meant that he knew what I needed. He took me to where I could find what we needed and I was very pleased with my purchase. The young lady who checked us out was very knowledgeable and actually taught me something -I like that!”
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“Having grown up with the Capital Hill location, I was excited to check out FashioNation’s new digs on Broadway. The experience did not disappoint. Same cool merch, same friendly and helpful people (love you all), beautiful new space. This is not just a store, it is an experience and a piece of Denver history. I brought my 13 year-old daughter for the first time and she wanted to buy one of everything. Go!”