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“Brandon was dynamite! He was patient and answered all my questions. Reminded me and showed me that I had a neutral gait. If you want to see what great customer service entails, stop by the cherry creek location in Denver. ???”
11AM - 7PM
1550 S Colorado Blvd Unit 50, Denver
Shoe Stores
“Had the pleasure doing business with Andy they treated me fairly on my trades and what a selection on of shoes! And they have some cool decor bearbricks and much more definitely worth the stop for any hype apparel in denver”
“I want to Thanks Hannah that help me to order my boots and stretch for me before I get delivered to me, she did amaizing customer service and I really value your time and you sweet note with my boots, I really appreciate ??”
“This is the best experience I've had shoe shopping. The woman helping me, Tracy, was fantastic. She was so cheerful and helpful and REALLY understood what I was looking for, knew how to accommodate my weird feet, and she made me feel like we could be friends. Which is awesome since it seems like so often I feel like im committing a faux pas by needing help. The world needs more Tracy's. I will be back! Thank you!”
“Thank you so much Jason and other great employees at red wing for getting a great pair of boots delivered from another store to there to help me be comfortable at work and other things. My wide feet high arch deeply appreciate your kindness and service.”
“This place is not just special for Denver, it compares with the best menswear shops in the U.S. The sheer volume of high-grade, hard-to-find, best-in-the-world styles and sizes here is something I’ve very rarely seen. They don’t have just a few token pairs of Iron Heart, they have stacks and stacks. Plus the staff are kind and patient, the vibe makes you want to sit down and hang out, and at the right time of day, it gets flooded with as much sunshine as a roof deck. Don’t not go here.”
11AM - 6PM
1543 Platte St, Denver
Shoe Stores
“Do yourself a favor and go check out one of the best little shops in Denver! The owner, Deb, is such an amazing person and puts so much heart and creativity into her shop. She can also be your personal stylist and help you find things that you absolutely love.
She has items that will work for all styles and body types. I especially love Deb's Closet, which are pieces that are vintage and upcycled.
Make sure to check it Common Era next time you're on Platte St!”
“This is an amazing old school business, they don’t make them like this anymore. The depth of knowledge is vast and they really are experts. On the day we were there third and fourth generation of the family were working alongside an employee of 40+ years! Don’t expect Zappos selection or refund policies - rather a curated selection of quality products and expert fittings.”
“I am the traveler. Stopped in with my son. To get him a hat. Top notch service. Excellent choices and can do anything you need done to your cowboy hat. Reshaping and cleaning. Highly recommend.”
“What a great Store with best selected collections and delicate merchandising. I congratulate the owner and management for such a great harmony. You would never come out with empty hand for a good quality and fair price shopping at a prestigious Shopping Center.”
“The location on Colorado Boulevard and East Mexico Avenue is the MOTHER SHIP OF DSW!
This store is very well organized, even across the clearance sections.
At first I felt somewhat overwhelmed by the fantastic selection, but I adapted very quickly and proceeded to spend too much money.
The employees were helpful and friendly ,despite the number of customers who were still shopping after the store closed (myself included. )”
“UPDATE:
After posting the below review, I was contacted by Brian Pohl, the manager of the Allen Edmonds Cherry Creek store, who reached out personally after seeing my comments. He called me directly, followed up with a professional and thoughtful email, and immediately offered to make things right by sending replacement laces.
I want to publicly thank Brian for his responsiveness and care. He handled the issue the way you'd hope any brand representative would—with respect, follow-through, and a genuine concern for the customer experience.
While my initial frustration stemmed from what I now recognize as the challenges of dealing with a large, bureaucratic customer service system, I no longer harbor any negative feelings toward the company. My experience reminded me that behind the brand are individuals like Brian, who are doing their best to uphold the values and reputation that originally drew customers like me to Allen Edmonds.
Thanks again, Brian—and credit where it’s due.
****
Subject: Allen Edmonds: Where’s the Accountability?
I have been a loyal Allen Edmonds customer for years. I’ve worn your shoes because I believed in the quality and craftsmanship your brand once represented.
But my most recent experience has left me seriously questioning that loyalty.
I received an order where one of the shoes arrived with a frayed, defective shoelace — visibly damaged right out of the box. Not a huge issue, or at least it shouldn’t have been. I reached out to customer service three times. Each time, I was told someone would “look into it.” No one ever did. Not a word. No replacement. No apology. Nothing.
And yet — during that same period — my inbox was bombarded with marketing emails telling me about new collections, special offers, and the “Allen Edmonds difference.”
Here’s the truth: Allen Edmonds no longer stands behind its product.
Not even enough to replace a damaged shoelace.
It’s a small detail, but that’s the point. If you can’t get the small things right — or even acknowledge a basic customer service request — what does that say about the big things?
The brand may be coasting on reputation, but it’s losing what made it great in the first place. Disappointed doesn’t begin to cover it.
—
Brian Budman
Order Number: 005024976499”
“I love Scarpeletto! I’ve purchased shoes, sun glasses, credit card protectors, men’s shoes, and my favorite is my black leather jacket. The staff and owner are friendly and helpful!”
10AM - 8PM
3000 E 1st Ave #132, Denver
Shoe Stores
“Shout out to Cheyenne for introducing me to the Skate Slip-On cushion support Vans. She exchanged my online order for the correct size of men’s pants and doubled my purchase. Give her a raise!”
“Casey is a true professional and knows her products. Approximately a year ago I purchased 2 pairs of boots at the Denver store with Cassy's assistance. One pair began showing premature wear after being worn just a couple of times. While in Denver recently, my wife stopped by the store with these boots and spoke with Cassy. Not only did Cassy remember me and these boots she remembered the second pair I had purchased. She understood. my concern, took charge of the situation, had then polished and brought back to like new condition and returned them to me in short order. Lucchese boots are top notch and with associates like Cassy they just can't beat. Thank you Cassy!”
“Hands down the best sneaker/streetwear shop in the country. The staff (Gabe is a real dude) is awesome and always creates a welcome and helpful atmosphere, which is usually the opposite for this industry. I stopped in weekly when I lived in Denver and they always kept a fresh collection of new pieces, always have great stuff in the sales section and the sneakers compete with any shop in the country. I live in NY now and they are willing to ship any sneaker available and respond in a timely manner on IG or phone call. If you care about sneakers, respect this industry and are in the Denver area you NEED to stop in.”
10AM - 6PM
2368 15th St, Denver
Shoe Stores
“Really nice show store. Great selection of brands and styles. Super nice, knowledgeable, helpful staff. Convenient parking in the back. Highly recommended!”
10AM - 6PM
239 Detroit St, Denver
Shoe Stores
“I went into to look for some summer dresses and was welcomed as soon as I walked in. Deb looked after me and was so friendly, attentive and helpful. The store has a great selection for all ages I believe. I walked out with a really unique dress and sweet espadrilles, and will be back again in the future.”
10AM - 7PM
4016 Tennyson St, Denver
Shoe Stores
“Lady Jones is a top notch boutique in every way possible! The clothes and jewelry are super cute - I always find something fun and unique. What really makes the experience special is the company Lady Jones keeps - Waldi and Liv are SO personable, fun and hilarious! I look forward to finding something new for my closet while chatting with them. Do yourself a favor and shop at Lady Jones!”
“(Translated by Google) Lots of assortment and the guy who attends is very kind and friendly, thank you!(Original)Muchisimo surtido y el muchacho q atiende es muy amable y amigable,gracias!”
“The window grabbed my attention so we ventured into the small shoe store. Each item is unique, I'm sure you feel like a million bucks wearing any of John Fluevogs shoes/boots paired with the perfect outfit. The funkiest shoe shoe store I've ventured into. This John Fluevog store is located in Larimer Square downtown Denver. Friendly employees!”
“Eithan!! Thanks for being so helpful, kind and for making the shopping experience so wonderful. I love the shoes and will definitely be back to see you for more!”
10AM - 8PM
3000 E 1st Ave Spc 1121, Denver
Shoe Stores
“The manager at this branch (blanking on his name) was extremely helpful the few times I came in! He was knowledgeable and accommodating to what I was looking for. This North Face is very conveniently located!”
“Great prices on all name brand items also i love that if garments needs alterations it can be fixed in store customer service are pleasant and courteous my go to store.”
“Amazing shop, especially if you are an anime fan like myself. This place has the best selection of anime in the Denver area by far. The employees were very kind and helpful.”
“Amazing experience! Our first time here with our almost 2 year old. At first he was shy to try new shoes on but after about 20 minutes he was running around in his new Keens!Great selection of hiking shoes, summer shoes, dress shoes and sneakers. Addison provided excellent customer service and she was so respectful and kind to our son!We look forward to our next visit! Thank you ?”
“I absolutely love Tory Burch and I am instant satisfaction minded, so of course I’ve found myself in the store twice in the last couple of weeks. Madelyn was very kind, welcoming and helpful both times. She went above and beyond and I’m thrilled with my new purchases! I can’t wait to stop back in.”
“A better chance of having a successful investment experience. Mrs Emily Alison is such a Wonder expert trader i got some good news about her successful investment and payouts so decided too invest with Mrs Emily Alison world. I invested $2,000 after 7 days of my investment, i make a withdrawal of $26,450 thanks Mrs Emily Alison for making me financial free you can reach out too and be debt free highly recomend her crypto trading services her Via Email: [email protected]”
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“Having grown up with the Capital Hill location, I was excited to check out FashioNation’s new digs on Broadway. The experience did not disappoint. Same cool merch, same friendly and helpful people (love you all), beautiful new space. This is not just a store, it is an experience and a piece of Denver history. I brought my 13 year-old daughter for the first time and she wanted to buy one of everything. Go!”