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“As a student who needs basic banking services like receiving funds from parents and paying off monthly bills, I am really grateful for the staff in this bank for helping me out.”
“As a 13-year member, I've generally been very content, so a recent issue was surprising and prompted a 1-star review (which I deleted to repost this). Matt M. completely turned things around! He went above and beyond, thoroughly addressing my concerns, explaining everything clearly, and reassuring me about some unfounded accusations from a different banker. Thanks to Matt's excellent customer service, I don't have to worry about finding a different financial institution.”
9AM - 5PM
701 13th St, Golden
Banks
“I have had very good experiences with this bank. I've worked directly with Cindy to set up and make adjustments to accounts on multiple occasions, and I have appreciated her help as a notary public, as well. The staff are friendly and helpful. The bank also has ample parking and a drive through teller option. The website is easy to use and I love that I can categorize transactions to help with record keeping.”
“I opened my Chase account about a week ago, the employees at this branch were kind and made it super easy. Also, because I opened a new account right before I was paid at work, there was a hold on my paycheck. The customer service line gave me different answers each time I called over several days, but the employees at this branch, within 1 call, were able to solve my problem and release the funds. Awesome customer service, go here to open your account!”
9AM - 6PM
1222 Arapahoe St, Golden
Banks
“Rachel Miller provided my elderly mother and me with outstanding customer service. She was kind empathetic and additionally super smart and efficient. She provided us with immediate follow-up and excellent communication. It is so comforting to know that my elderly mother is in such caring and competent hands.”
“The guys are really trying to bring things back to the service we had pre-COVID. They are so close to my house I wanted to give them another try and so far everyone there has been lovely.”
“I was in last month to open a new account after being disappointed in my banking at Chase. Sandy Griggs helped me open my account and the customer service was truly above and beyond! She helped me with every step. Since opening my account every time Igo in every single employee is great!,”
8:30AM - 5PM
2433 Ford St, Golden
Banks
“As far as banking goes, this is as good as it gets. The people are as nice as can be and actually know what they are doing. I have been a customer for 10+ years and have not had any problems. Car loan, home loan, checking and savings, debit and credit card all good. I moved from WFargo and never looked back.”
“I would like to start off with a thank you for serving the Golden community. This Wells Fargo makes us feel golden. Grateful for everyone there, the kind young people and the tall male with glasses, brightens up the place. Thank you!”
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“I have loved using this bank. Every representative was so helpful, knowledgeable and easy to communicate with. I kept the account open longer than I even lived in Colorado due to the wonderful service. Especially helpful was Luke Mclntire this last time around. Wish they had east coast branches.”