“Josh the manager has been a God Send!! He has been more helpful than the 4 other stores we have been to in the last 4 days trying to fix a problem with our account. We have a new favorite store!!!”
“I love this store! They are in my neighborhood and always willing and able to fix anything that I need, even when they “can’t “ they figure out a way to do it. Super helpful!”
“The service was good but, they still try to make you buy insurance, and accessories, saying your phone purchase comes with those things, when it doesn't. All of the extras cost more.”
“My girlfriend’s phone went black unexpectedly. I called for a quote - went in 10 minutes after. It was a GREAT price, FAST repair and very friendly team.
Her charger port also stopped working, we got it returned cleaned/fixed. Shoutout to Josue!”
“I visited this store to combine two Verizon plans. Taevon was incredibly helpful, efficient, knowledgeable, and went above and beyond, working to ensure we got the best deal possible. Thank you, Taevon !!”
“Patrick was a very big help! He was able to fix problems we were having with an online order. He made sure our new phones were set up correctly. Patrick was easy to work with, & a very good problems solver”
“This is our go-to AT&T store - for phones, screen protectors, chargers, etc. They are under new management - and he is awesome - he just relocated from the east coast and really gets it. Definitely recommend giving them another shot if you haven’t been lately.”
“I came in to this store to switch service providers and activate a new phone, This was my first time ever in a AT&T store. I was met up with Madison. Madison helped me make the transition flawlessly and easy going, As this was my first time switching services myself. I couldn't of asked for a better person to help me out. Thank you!”
“I have had numerous visits to this store. My brother has cognitive issues and Frank has been so sweet to him and very patient. He helps me untangle the problems with my brother maneuvering his phone. I cannot say enough good things about Frank. He truly is a great example of stellar Customer Service!!”
“Ive been a Boost customer for a few years and no one has ever spent the time to help or has been as knowledgeable as Ramon at your wheat ridge store. Thank you for having an exceptional employee Ramon deserves an award or a raise. Hes awesome Thanks Ramon. GOOD JOB!!!!”
“WOW!!! Isa V. at this location is the expert for phone help. I'm challenged when it comes to new phones and was nervous about having to upgrade. I've been with Cricket for 20+ years and I have to say his was the best experience I've had with purchasing a phone yet! Isa genuinely took the time to get me connected with a new phone so my life will continue to function smoothly. Isa and his manager Jaime were so kind, patient, knowledgeable and professional. I will only be going to this location here going forward because they went above and beyond. Thank you for all of your help!”
“We arrived around 5:30pm and they had a short waiting list, and the staff acknowledged us and the wait as soon as we walked in. Kaylea was extremely helpful, professional, and knowledgeable! She ensured all of our questions were answered and that we felt good with the answers before moving on. My husband's name on our account still had his birth name (deadname) and she instantly made us feel at ease. She immediately changed his name on our account and never called him by the wrong name at any point in our interaction. She then helped us get exactly what we wanted and made sure we were aware of every promotion we had available on our account. At one point, she even called another employee to help answer my questions about the Verizon internet package. Mauricio was extremely knowledgeable and considerate! He answered every single question I had about the internet and didn't make me feel like I was bothering him. He wasn't condescending and ensured I felt comfortable and empowered to make the best decision for my remote work. Kaylea made sure our new phones were completely setup before we left (around 8:30pm, an hour and a half after closing) and let us know how we can contact her and her teammates with any questions or concerns. The customer service was a 10! I wish the store had a few more displays of devices available for purchase, along with a more robust inventory of accessories for said devices. They had plenty of stock of phone, tablets, and watches we were interested in, but not much in the way of displays or purchasable accessories. Overall, I'm giving this store a 5 star review due to the customer service being above and beyond what I typically see from non-corporate owned stores.”
“Navigating the complexities of transferring billing responsibilities for a business line seemed nearly impossible until we met Jessica at the AT&T store in Arvada. After frustrating experiences at other locations and with various support lines, Jessica was a breath of fresh air. She took control of our situation with the expertise and dedication we desperately needed.
Jessica not only resolved our issues as quickly as the system can work, within about day, but also kept us informed every step of the way with updates via her work phone. Her proactive approach saved us time and further hassle, ensuring we had our FirstNet SIM ready as soon as our new number was activated. We didn’t need to wait around in the store or re-explain our situation – she had everything under control.
What truly set Jessica apart was her exceptional ability to manage her responsibilities and her team. Despite juggling multiple tasks, from addressing our needs to resolving an employee's inquiry and greeting new customers, she maintained a smooth and efficient workflow. Her care, compassion, and capability in handling both customer and subordinate interactions are exemplary.
Jessica’s professionalism, courtesy, deep knowledge, and multitasking prowess make her an indispensable leader at AT&T. She embodies the high standards of customer service that should be present in all stores. It’s evident that Jessica would be a tremendous asset in training and leading teams across other locations, including the one at 7201 Sheridan Boulevard #500, Westminster. Thank you, Jessica, for your outstanding service and leadership. You truly represent the best of AT&T!”
“JUST TO GIVE YOU SOME BACKGROUND, I AM 80 YRS OLD AND MISSED GROWING UP WITH THE INTERNET, ETC. I HATE GOING INTO A PLACE LIKE THIS. BUT OFF I WENT AS MY PHONE WAS DEAD ONLY BECAUSE IT WAS ALMOST AS OLD AS I AM. WHEN I ARRIVED ASHDON STEPPED UP AND WAS HE FANTASTIC. THE BEST EXPERIENCE EVER. I USUALLY COME OUT OF PLACES LIKE THAT EITHER IN TEARS AND/OR SWEARING I'LL NEVER GO BACK. AFTER READING REVIEWS OF AN OFFICE MUCH CLOSER AND YOUR REVIEWS, I DIDN'T CARE HOW FAR I HAD TO DRIVE AND IT WAS WORTH IT. THANK YOU SO MUCH. ASHDON IS A STAR!!!”