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“Absolute amazing ladys in store and experience. Everything explained very clear. Happy with my purchase, look forward to recommending close family and friends!
Huge shoutout to the new manager Destiny so welcoming and warming. She handled a situation today very calmly and accordingly for the ignorant mom who refused to understand she wasn’t even listed as a person authorized to make a change to her friends account. Shame on her, she also made threats to the staff to report them because they couldn’t do anything without the account holder present in store with their id.
Definitely my go to location with a team who takes their time and genuinely cares for the elderly.”
“Joe was awesome! Professional, knowledgeable, and very personable. Made sure we got the best deal that was available. Helped with other issues while we were doing our data transfer. Will definitely return here for all my Verizon needs.”
“My experience here was very smooth and the owner was very professional also off street parking is always a plus! Purchased 2 phones for my kids he made the transaction very smooth appreciate your service Thank You!!!”
“Went to have our phones switched from Verizon. The manager helped us and couldn't be more gracious, and helpful. It was a pleasure to see the courtesy he extended to incoming customers. T-mobile definitely #1 far exceeding Verizon. Thank you for your help, regards edith & richard”
“Noah and Osiah gave me the best service ever. Very professional, knowledgeable, polite, cheerful, and best of all, efficient. They know what they're doing which gives them time to be really good with people. Switching my service from Verizon to T•Mobile was real easy on their end of it. Thanks guys!”
“Tae was extremely helpful and explained the process from start to finish. Not only did she fix my issue but she also reviewed my bill and helped me consolidate some of my streaming services. Great job Tae and team!”
“Every trip I’ve made to the store has been made better by the lovely employees, they’ve all been incredibly polite and helpful, wonderful sales people, and I will continue to choose this as my go to Verizon store in the future. I’d rather go to this location than any other in the state”
“I normally don’t write reviews but I had an excellent experience with Angel. Very helpful, respectful and likeable guy. Got me in and out with an upgraded iPhone in no time. Longest process was updating and transfer I could have done that on my own at home but Angel had no problem doing it for me and keeping good conversation. Shout out to Angel I will be recommending this store from now on. ??”
“I just had the best costumer service I've ever been through, Ever since i went through the door Rifa attended me and put a lot of time and respect while helping me with an account issue i had. Answered any questions i had and through the entire thing she was very well spoken and straight to the point. HUGE thanks I'll be coming to this T-Mobile from now on.”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Thanks to Rick we were able to get our iPhone reconnected. He helped us with apple customer service when they weren’t willing to help and talked to them directly himself. Ask for Rick if you need to go to this store!”
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“My daughter and I were shopping around to switch over our service. Ended up popping into this Verizon where we were immediately greeted by staff members. Abigail did it big with us. She made sure we were satisfied with not only her wonderful customer service but with our purchase as well. Finally new phones! LOL!!! There were a few customer that popped in while we were waiting for everything to situate itself and were also in and out with little wait time. Highly recommend for anyone to stop in and check it out! Thank you Abigail! We appreciate you! (Fenn Rd Location, Newington)”
“My experience was ok. I was greeted when I walked in. After explaining why I was there, I felt to associates attention was not focused on me. Upon near completion of the transaction, he walked away to greet a couple that entered. Finally after 5 minutes of waiting, he must of realized and came back to finish the transaction”
“Big shoutout to Rubin and his team! They were so helpful this morning for resolving the issue we’ve been having with customer service for the past month. They were very efficient and prompt with understanding the issue and resolving the problem the best way they can. We unfortunately could not get this resolved at another T Mobil location we originally visited closer to our home, but due to frustration and not being understood I’m so happy our family was able to come to this location to get the issue resolved very seamlessly.”
“After seeing all of the negative reviews about how horrible Cox customer service is on this website (and believe me I was part of that Cox-hating group for years (see my recent review of my Enfield CT experience!) this is going to seem like a hot take. But I gotta give Cox's Meriden store and especially Cox representative Manny 5 stars for helping me recently. After spending nearly 6 grueling hours over the course of a week trying to cancel a $188 monthly Cox internet charge I received after cancelling my subscription and returning my router when I moved - I was ready to give up and just wait to do battle with a collection agency. Cox online support just kept giving me the same answer - just verify my ID through the text sent to my mobile phone (even though I repeatedly told them I no longer had that phone or Cox number!) In desperation, I went to the Meriden store hoping they could verify my ID in person and cancel the bill. Enter Manny - who CALMLY, PROFESSIONALLY, COMPETENTLY - sorted out the online customer service mess, cleared out my account appropriately, and cancelled the errant bill within 15 minutes. Manny's professionalism and knowledge restored my faith that there are actually good customer service people out there and I gladly paid a $50 balance that we discovered was indeed due do to a partial month use of my Cox service prior to my move. Please Cox - clone as many Mannys as you can. Or at the very least promote that guy. He's that good!”
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“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”