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“Joe was awesome! Professional, knowledgeable, and very personable. Made sure we got the best deal that was available. Helped with other issues while we were doing our data transfer. Will definitely return here for all my Verizon needs.”
“The guy working there was amazing! He quickly identified and fixed the virus on my phone with great knowledge and efficiency. Plus, he was very friendly and made the whole experience smooth and stress-free. Highly recommend his help!”
“Savier was absolutely wonderful. Very knowledgeable, polite and professional. Help me transfer data from old damaged phone to new phone. Was most helpful and patient with me. Thank you so much for your help, Savier.”
“I had an amazing experience at the T-Mobile store! The service was outstanding from start to finish. Chantel and Trinity were incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions and made sure everything was set up perfectly before I left.
It’s rare to receive customer service this good these days, and they truly went above and beyond to help me. I really appreciated how friendly and professional they were throughout the entire process.
If you visit this location, I highly recommend asking for Trinity or Chantel — they made the experience easy and stress-free. Thank you again for the amazing service! 🙌”
“Went to have our phones switched from Verizon. The manager helped us and couldn't be more gracious, and helpful. It was a pleasure to see the courtesy he extended to incoming customers. T-mobile definitely #1 far exceeding Verizon. Thank you for your help, regards edith & richard”
“Spent 2 days getting my phone I paid for in full, went to the store to pick it up and verison had flagged it for fraud protection. Spent 3 hours on the phone resending the same confirmation info 4 separate times, and the person working with me was there the whol time until the store closed. I had to come back the next day and do the same thing again, 9am sharp jose went to bat for me with verisons fraud prevention, got the order to go through, helped me with my phone # transfer issue from my old servce and got me all set up and on the road. GIVE THESE PEOPLE RAISES AND BONUSES, THEY'VE EARNED IT!”
“Every trip I’ve made to the store has been made better by the lovely employees, they’ve all been incredibly polite and helpful, wonderful sales people, and I will continue to choose this as my go to Verizon store in the future. I’d rather go to this location than any other in the state”
“Hello I would just like to thank everyone here at Verizon especially Sam who was able to help me and set me up with a new telephone number I give you guys five stars thank you so very much for your help and God bless you!”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“The Newington CT Verizon store was awesome!!! Jeannine, Mike and Lindsay were all so helpful patient and kind!!! They are an awesome addition to Verizon and an asset to your company!!! Thank you Audrey”
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“Rifa is the best!! She’s the only one we’ll work with there. And we travel past multiple other T-Mobile stores to go to Wethersfield. She’s so helpful, patient and explains everything you need to know. She’s wonderful. Honestly, she deserves a raise! We were so happy with her, we switched from another phone carrier, bought 4 new lines and 2 home internets. 5 stars!”
“My experience was ok. I was greeted when I walked in. After explaining why I was there, I felt to associates attention was not focused on me. Upon near completion of the transaction, he walked away to greet a couple that entered. Finally after 5 minutes of waiting, he must of realized and came back to finish the transaction”
“Big shoutout to Rubin and his team! They were so helpful this morning for resolving the issue we’ve been having with customer service for the past month. They were very efficient and prompt with understanding the issue and resolving the problem the best way they can. We unfortunately could not get this resolved at another T Mobil location we originally visited closer to our home, but due to frustration and not being understood I’m so happy our family was able to come to this location to get the issue resolved very seamlessly.”
“After seeing all of the negative reviews about how horrible Cox customer service is on this website (and believe me I was part of that Cox-hating group for years (see my recent review of my Enfield CT experience!) this is going to seem like a hot take. But I gotta give Cox's Meriden store and especially Cox representative Manny 5 stars for helping me recently. After spending nearly 6 grueling hours over the course of a week trying to cancel a $188 monthly Cox internet charge I received after cancelling my subscription and returning my router when I moved - I was ready to give up and just wait to do battle with a collection agency. Cox online support just kept giving me the same answer - just verify my ID through the text sent to my mobile phone (even though I repeatedly told them I no longer had that phone or Cox number!) In desperation, I went to the Meriden store hoping they could verify my ID in person and cancel the bill. Enter Manny - who CALMLY, PROFESSIONALLY, COMPETENTLY - sorted out the online customer service mess, cleared out my account appropriately, and cancelled the errant bill within 15 minutes. Manny's professionalism and knowledge restored my faith that there are actually good customer service people out there and I gladly paid a $50 balance that we discovered was indeed due do to a partial month use of my Cox service prior to my move. Please Cox - clone as many Mannys as you can. Or at the very least promote that guy. He's that good!”
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“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”